Warranty is for 2 years but good luck getting a rma,just found this article from someone.
Introduction:
I've owned the a Cyborg RAT since Christmas 2011 and it's been nothing but a headache.
Issue:
The mouse has to be on an absolute flat surface or else it will only partially work as your moving it - this means you can't game on the couch. With Logitech's gaming mice (G9X and G700), I was able to game on almost any surface with 0 issues.
The major problem came later, when the mouse would randomly change sensitivity settings while playing games and optical laser would not properly feed my direction, sending the cursor in various locations.
Warranty:
I called Mad Cats and kindly asked for an RMA / replacement. The representative then asked me if I had proof of purchase, I said yes. He asked me where I purchased it, I said at a computer tech shop online retailer (gave him the name) and he puts me on hold.
Rep comes back and tells me since the online retailer wasn't an official retailer, my warranty is automatically void and I have zero coverage.
At this point, I'm extremely frustrated and demand to speak to a manager. After 20 minutes of arguing, the manager authorized one single claim.
I'm then told that I (me) have to pay for insured postage from Ontario, Canada to San Diego, California out of my own pocket.
The mouse cost was 70.00$. An insured box to California is about 25.00$.
Manager then says the process takes several weeks and I'd be looking at 4-6 weeks of waiting.
Conclusion:
There's the story - Worst service ever.
They will try to avoid warranty claims as much as they can. These authorized retailers are big companies such as Tiger Direct and Newegg, but no one knows this until they actually make a claim. I had purchased mine from a Canadian computer store that wasn't on their "list".
On-top of that, you'll have to pay 1/3 of the mouse cost in shipping fees and wait 4-6 weeks.
Never, ever going with this company again.
I should have never left Logitech, who's treated me like a king over the years. If I would have had an issue with their gaming mice, they would have 2-day UPS'd me a free replacement and an RMA pre-paid shipping label for the damaged mouse.
