Hospital day surgery staff rant.

robgmun said:
Rubbish, if NHS workers weren't such lazy good-for-nothings then private wouldn't exist. I wish i had the money for my gf to go private last year. But instead she was in the hands of incompetent ******** in Birmingham Hospital, then they covered there own asses when i kicked up a fuss. That's whats disgusting
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Except in this thread it is the NHS staff who are siding with the OP. In this thread it is the NHS staff giving good advice. And there is no Birmingham hospital so you either mean University Hospitals (Birmingham) or Birmingham Children's. but feel free to tar everyone with the same brush. Same advice for you if it was that bad then you needed to have initiated a complaint or gone through PALS if the complaint was not to your satisfaction then you could take it further. If you wish to know how to do this I am sure Dimple, HK or myself will happily advice you on how to do this as we all help people as much as we can within the no-medical threads stipulation.

Signed,

ex-lazy good for nothing NHS employee.
 
Xordium said:
OP if it is as described then you should forward a complaint if you feel it is warranted. If you are reluctant about that but nevertheless want to address the situation then I would advise you to go their PALS (Patient Advocacy Liaison Service - something along those lines). They can highlight the issue without making it a formal complaint ie instigate a quiet word in the appropriate person's ear.
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OP -
PALS will be a word in the ear but an official complaint will go further as Xordium rightfully pointed out.
With a complaint it will go through a team of professionals and a proper response will follow however if you think this is a waste of taxpayers money then ring PALS at least who will follow it up.
I rang my PALS dept the other week because of my daughters treatment which was embarrassing because my name came up on their phone and they thought it was normal business.
 
Xordium said:
Ouch.
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She was in for 5 weeks and they still have no idea what is up with her but she is still confined to a wheelchair or walker :(
She ended up in 3 different wards and had every test going but at no point was she ever told what was going on.
After 3 weeks she spoke to a Consultant about her problems that she had from day one and none of them had been put in the records :eek:
For instance he's telling her to get up but as soon as she did her BP would skyrocket down and at one point I saw her diastolic go down to 37.
Every time they took her BP it would be done lying down and there was no mention of the standing up and low BP.
She is now waiting to see a Neurologist.
 
I dont think its ok for them to be rude.....and dont agree with the seemingly universal idea that all nurses and doctors are great caring people.
 
*Moangroan* said:
I dont think its ok for them to be rude.....and dont agree with the seemingly universal idea that all nurses and doctors are great caring people.
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Who said that? Doesnt matter anyhow, the NHS just took the first big step to privatisation. Youll have more of a voice when youre all paying for insurance.
 
Hopefully it will get sorted out soon for her soon. My wife had postural hypotension postpartum made me the slave all day for a few months - then the little one had me as a slave all night. Hopefully you aren't playing butler all the time!
 
Muffin` said:
So you think medical staff should work for free? What about R&D? What about the builders who build the hospitals?
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Not working for profit != working for free, but I think you've purposefully missed his point - good manners shouldn't be exclusive to those paying for private healthcare.
 
As I say I am not knocking the fact that NHS staff work hard and often under difficult circumstances.

All I am annoyed about is the way some choose to communicate with patients and relatives. I am sick of being made to feel they are doing everyone a huge favour at some major inconvenience to themselves. It is at the end of the day their job, if I cannot handle my job and feel I cannot communicate with my clients then it is time to find a new job.

As to making a complaint, I don't see the point. It is not one member of staff or even one hospital. It would just seem like I am a serial complainer.

I am grateful for the NHS and value the staffs work, however I don't feel it gives them a licence to treat people like dirt.

Just by chance I meet my local MP tomorrow about a neighbourhood problem I have posted some months ago. I intend to air my experiences with him tomorrow.
 
OP - Let's look at it this way:

You take your stepfather in for his op and drop him off at 11:30 - now lets suppose there's complications during surgery - nothing too serious but something time consuming. The surgeons cant exactly down tools as "times up" and that's going to have a knock on effect with any other surgeries scheduled for that particular theatre on that day. Add to that the fact that theatre's may very well have to share specialised equipment and it's all going to cause a delay! Now I'm not condoning the attitude of the nurse (or receptionist) you spoke to but at the end of the day their job is hard enough dealing with their day to day duties. Of course you're worried about your neighbour/stepfather (anyone would be) and I'm sure they'll call you and advise at the first available opportunity.

// Edit - having re read the thread in the time it took me to type this:

Third Opinion said:
I am grateful for the NHS and value the staffs work, however I don't feel it gives them a licence to treat people like dirt.
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It would appear you're well aware of the level of work / stress these individuals are under and you're right it doesn't give them the right to treat someone like dirt. If you feel you've genuinely been treated unfairly then by all means make that complaint - but think long and hard and try to see both sides of the coin before you do . . . . . .
 
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Third Opinion said:
As I say I am not knocking the fact that NHS staff work hard and often under difficult circumstances.

All I am annoyed about is the way some choose to communicate with patients and relatives. I am sick of being made to feel they are doing everyone a huge favour at some major inconvenience to themselves. It is at the end of the day their job, if I cannot handle my job and feel I cannot communicate with my clients then it is time to find a new job.

As to making a complaint, I don't see the point. It is not one member of staff or even one hospital. It would just seem like I am a serial complainer.

I am grateful for the NHS and value the staffs work, however I don't feel it gives them a licence to treat people like dirt.

Just by chance I meet my local MP tomorrow about a neighbourhood problem I have posted some months ago. I intend to air my experiences with him tomorrow.
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With the greatest of respect this is the reason the complaints system has been put in and you should use it. All your local MP will do is the same or advise you to do the same. Ranting on here or to your MP will make no difference. Airing your experiences with someone is imo the best process. It is not wasted time.

If you were to put in a complaint it would be dealt with appropriately - a fair bit of my job involved this. If you were to go through the PALS route then then they would have come to me and said they aren't complaining merely wish to ensure change and then I would go through pretty much the same process.

If however you do nothing well then the problem will never get solved and imo you are not doing your bit. How can issues be addressed if people are not made aware of them? Complaints and incidents are duly logged and patterns and occurrences discussed. Where there is a pattern it will get noted. There can be no pattern though if everyone remains silent. Nothing will ever get done if no one is aware there is a problem and the problems in the main are traced down to processes rather than people and a multitude of factors that all need addressing.
 
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People seem to think the NHS is beyond criticism because 'its free' or 'the nurses work so hard', there's no excuse for shoddy or lazy service in any sector, public or otherwise.
 
The sad fact of the NHS is we are understaffed at every level. This leads to stress, and it manifests as rudeness. I don't condone the rudeness, I despise it. But its just the way it is sadly.
 
prashantnew said:
The sad fact of the NHS is we are understaffed at every level. This leads to stress, and it manifests as rudeness. I don't condone the rudeness, I despise it. But its just the way it is sadly.
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True. There's never an excuse to treat people with contempt though. They shouldn't be taking it out on the public if they are having a bad time at work.
 
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