Hello is that Mr Poole?
Yes
Our records show you were miss-sold a PPI
No I wasn't
Have you had a loan, mortgage or used a credit card since 2001?
No
You are wrong Sir because our records show you have had a loan
Well what was it for?
It doesn't say
When did I have it?
It doesn't say
Well your records aren't very good are they?
But you did have a loan
Yes I had one for £1099 and one for £599
We can help you retrieve money
I doubt it, both loans were interest free and I paid the exact amount within 6 months
OK, but you are wrong