Hi guys,
I bought a new bed and mattress from Paul Simon three months ago. It's an Ottoman so the mattress lifts up to reveal storage.
Around three months after purchasing and putting it together I was sitting on the edge of the bed when I heard something fall. I lifted it up and saw the left support beam had fallen off. When I attempted to rescrew, the screws just spun. I rang the store and they told me they'd send a replacement sideboard and I could go ahead and glue it. Three weeks later and two days of waiting for a delivery van the part arrived, but after a lot of chasing I really just don't want the bed anymore. I'm concerned for the quality of the rest of the bed and would rather get a refund.
So, I purchased the bed on my credit card. Even though they've sent out replacement parts am I likely to be entitled for a refund? As I bought the bed with the mattress I figured claiming under s74 of the Consumer Credit Act might be difficult as I don't need the full amount. I got a discount for buying both, how would be best to fight for the discount being applied to the mattress? I don't mind them taking the mattress back but there's nothing wrong with it.
I'm basically open to suggestions for how I should approach this when I speak to the store manager tomorrow. He's impossible to get hold of and the customer service has been dire. I didn't screw the support rail to the side board by the way, this is done in factory and so the problem was caused by them (or at least the replacement ones have been so I assume the originals did).
Cheers
I bought a new bed and mattress from Paul Simon three months ago. It's an Ottoman so the mattress lifts up to reveal storage.
Around three months after purchasing and putting it together I was sitting on the edge of the bed when I heard something fall. I lifted it up and saw the left support beam had fallen off. When I attempted to rescrew, the screws just spun. I rang the store and they told me they'd send a replacement sideboard and I could go ahead and glue it. Three weeks later and two days of waiting for a delivery van the part arrived, but after a lot of chasing I really just don't want the bed anymore. I'm concerned for the quality of the rest of the bed and would rather get a refund.
So, I purchased the bed on my credit card. Even though they've sent out replacement parts am I likely to be entitled for a refund? As I bought the bed with the mattress I figured claiming under s74 of the Consumer Credit Act might be difficult as I don't need the full amount. I got a discount for buying both, how would be best to fight for the discount being applied to the mattress? I don't mind them taking the mattress back but there's nothing wrong with it.
I'm basically open to suggestions for how I should approach this when I speak to the store manager tomorrow. He's impossible to get hold of and the customer service has been dire. I didn't screw the support rail to the side board by the way, this is done in factory and so the problem was caused by them (or at least the replacement ones have been so I assume the originals did).
Cheers
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