Letting agents say they havnt received rent.

WillyNelson · 10 May 2013 at 08:58

Don't worry about it. Letting agents get hundreds of payments a day and yours has probably either been misallocated or not allocated at all.

See if they have a client accounts department you can speak to as they should actually be able to look for the payment on their system.

Ace Modder · 10 May 2013 at 09:09

I would just burn down the letting agency office.

DanielMMS · 10 May 2013 at 09:18

eggcup said:
Yes they are saying it came out in the 2nd and they would have received payment within 2 hours.

Have your bank just said that the recipient would have received funds after 2 hours or that they have actually traced the funds to the destination and confirmed that they arrived?

Oh, and they are letting agents so burn them with fire.

grumpysculler · 10 May 2013 at 09:51

If your bank says that you've paid, then you've paid unless they can show otherwise (like get their bank to say "payment ref X was not received")

They are a letting agent. They are probably incompetent. Nuke them from orbit, it's the only way to be sure. Make sure to charge them an admin fee for arranging the nuke first, though...

Ilikeitblackplease · 10 May 2013 at 09:53

You paid it, there is nothing they can do.

eatcustard · 10 May 2013 at 09:59

Payment will be in limbo someware, with agents bank, this happens all the time.

Raumarik · 10 May 2013 at 10:10

They'll never admit liability and always blame you so don't worry, it'll either have been misplaced in their system, you've been highlighted for non-payment in error or they're just too damn lazy to check again. Regardless expect no apology when it does turn up.

cHk4 · 10 May 2013 at 10:15

Ace Modder said:
I would just burn down the letting agency office.

+1

eggcup · 10 May 2013 at 10:30

DanielMMS said:
Have your bank just said that the recipient would have received funds after 2 hours or that they have actually traced the funds to the destination and confirmed that they arrived?

Oh, and they are letting agents so burn them with fire.

I can't have the money "traced" untill it's been more than 10 days since payment was made.

I definitely want to nuke them from orbit!!

wnb · 10 May 2013 at 10:48

You have proof you have paid them. Tell them to jog on and burn them with fire.

Haggisman · 10 May 2013 at 10:52

Charge them an admin fee for every communication you have with them on the matter. You can be damn sure they'd do the same to you if you actually hadn't paid. Parasites, the lot of them!

GravyMonster · 10 May 2013 at 10:56

Ace Modder said:
I would just burn down the letting agency office.

An entirely appropriate response in this situation. Good advice here.

Hades · 10 May 2013 at 11:09

eggcup said:
Yes they are saying it came out in the 2nd and they would have received payment within 2 hours.

Then I would phone the letting agent back and state that you have contacted your bank who have confirmed that the payment has been made. Then advise that the issue must be at their end or at their own banks end, and that they need to confirm with their own bank what has happened. As far as you are concerned the payment has been made and there is no issue.

I would also follow this up with a written letter sent by recorded delivery stating the position.

Scougar · 10 May 2013 at 11:17

Ask (demand) to speak to the accountant directly, not the silly tart on the desk. (Sorry, but after many years of letting you rarely find a good letting agent.)

If they won't let you, ask to either see that persons manager, and re-discuss, or ask to make a complaint about the person on the desk and their handling of it. Do the accountant route will solve all your problems though.

Dj_Jestar · 10 May 2013 at 11:27

Bank statement with standing order payment on it. Send copy to letting agents with caption "Deal with it."

Skeeter · 10 May 2013 at 11:33

As has been said, its a very long time before they can do anything like kick you out, so don't worry about that happening.

You have paid and your bank have confirmed it. Its now up to them to prove that you haven't and chase their bank to find out where the payment went. Don't worry about it, and definitely don't pay again. Just provide them with the details you have and ask them to contact their bank.

Scania · 10 May 2013 at 11:50

Send letter, recorded delivery, to letting agents enclosing copy of relevant statement add an invoice for needlessly wasting your time.

I did this twice with my old agents, got £20 off them each time.

(I never actually though they'd pay up but they did and I even got a visit from the letting manager to apologise!!)

This seems common with letting agents and standing orders, not had any issues with standing orders for anybody else mind you.

wnb · 10 May 2013 at 11:53

Skeeter said:
As has been said, its a very long time before they can do anything like kick you out, so don't worry about that happening.

You have paid and your bank have confirmed it. Its now up to them to prove that you haven't and chase their bank to find out where the payment went. Don't worry about it, and definitely don't pay again. Just provide them with the details you have and ask them to contact their bank.

I had to kick someone out of my dads house as he was on holiday. It took 3 months to kick her out. She owed dad over £1500 + however much she owed for the 3 months it took to kick her out.

Not like the good old days when you changed the locks and threw their stuff on the streets.

bakes0310 · 10 May 2013 at 12:05

wnb said:
I had to kick someone out of my dads house as he was on holiday. It took 3 months to kick her out. She owed dad over £1500 + however much she owed for the 3 months it took to kick her out.

Not like the good old days when you changed the locks and threw their stuff on the streets.

Why cant you do that these days?

Pestilence · 10 May 2013 at 12:10

Go Greek and smash a load of stuff in their office while yelling incomprehensibly until they check their statements.

Letting agents say they havnt received rent.

Wise Guy