They tell me it is water damaged!!

_Jimlad_ · 12 May 2013 at 19:02

grrrrrrrrrrr

i knew it!! wife's phone stopped taking a charge, i had read a thread on here about repair centers saying its water damaged so i opened the phone and videoed the insides including the untouched water damage indicator. Sent it away via phones4u and got a voicemail today saying it is water damaged and being returned to me... lies lies lies

momo56 · 12 May 2013 at 19:13

Do you know which repair centre it got sent to ?

_Jimlad_ · 12 May 2013 at 19:16

Not yet they are closed. However the email Addy left for we was [email protected]

If a-nova means anything ???

Myshra · 12 May 2013 at 19:41

There's 3 IIRC - did you check all of them?

azibux1 · 12 May 2013 at 19:43

I think Anovo / A Novo UK Ltd are the ones who people were saying are sending phones back saying they're water damaged

Something similar happened to my cousin recently, Vodafone sent his iPhone away which kept dropping signal, not sure where they sent it and they said they can't replace it as the inner chassis want bent? When it clearly wasn't as he complained a lot and they gave in and sent him a replacement phone

Columbo · 12 May 2013 at 20:48

Yay another victim of the cowboys that are Anovo.

How these fraudsters are still in business is beyond me.

_Jimlad_ · 12 May 2013 at 21:08

Myshra said:
There's 3 IIRC - did you check all of them?

Thought there is only one on a galaxy nexus ?

Either way it has not been near water. It just stopped taking a charge.

Em3bbs · 12 May 2013 at 21:20

There is one on the battery as well as the one you took a pic of, much easier to trip that one.

_Jimlad_ · 12 May 2013 at 21:27

They have the phone at present. But not to worried as it has not seen water. Gonna fight this.

Myshra · 12 May 2013 at 21:31

Samsung nearly always use 3 - One on master board, one on battery (bottom, white) and one... near the USB?

_Jimlad_ · 12 May 2013 at 21:32

Well I can't vouch for the 3rd one. Although I know the main one and the battery will be clean

grudas · 13 May 2013 at 00:31

the one near my usb is triggered for e.g. so i would check that one first! its really easy to trigger it due to it sitting right below the port and mine never actually touched the water! i think it might be your usb charging board and its dead easy to replace ifit is seperate like the one on s2

_Jimlad_ · 13 May 2013 at 00:41

grudas said:
the one near my usb is triggered for e.g. so i would check that one first! its really easy to trigger it due to it sitting right below the port and mine never actually touched the water! i think it might be your usb charging board and its dead easy to replace ifit is seperate like the one on s2

from what i gathered it only has one on the galaxy nexus

Holwill · 13 May 2013 at 06:56

HTC use regenersis and they are a bunch of crooks to!

bastic · 13 May 2013 at 07:28

is that galaxy nexus ?
when I had mine, mine stopped taking charge as well - that day guy at work spilled tea on it but in the end it wasn't water damage.
Like yours, it just stopped charging and was fixed by o2 on warranty.

I even bought mobo for it on ebay to try and fix it myself - it was only £12 or so on bay

_Jimlad_ · 13 May 2013 at 08:35

I emailed them my pics and video so will wait and here back I guess

apeksdiver · 13 May 2013 at 08:49

Good luck, it will be interesting to see how they respond.

thep02 · 13 May 2013 at 08:58

I keep reading about anovo, they seem like a bunch of thieves and liars, record all phone contact but tell them first as it's then usable.

sonic_rm · 13 May 2013 at 10:33

_Jimlad_ said:
I emailed them my pics and video so will wait and here back I guess

I though messing with hardware (opening to get access to the mainboard etc) would void warranty anyway :confused:

_Jimlad_ · 13 May 2013 at 11:08

sonic_rm said:
I though messing with hardware (opening to get access to the mainboard etc) would void warranty anyway

possibly but during my video i state i am doing this for my own protection as i believed i was lied to before and wanted to protect my interests. GLAD i did, i will cross that bridge if and when i have too, but i would think i will have some barging power by then anyway

going to fwd to ofcom, watchdog or whoever else i can find as well once its resolved. what makes me angry is they did this before and i had to just bend over and take it... terrible i wonder how many others lose out due to lies or faulty sensors/stickers that go off with the english weather ect ect