Steam Account Hijacked :(

Don't be so sure everything will be fine. This happened to me before & when I finally got my account back I still couldn't access CoD MW2 (this was not long after the game had come out). I re-contacted Steam & they said I had been banned from playing MW2 because I got caught hacking on there! After reminding them that my account had been hacked & I had only just regained control of it they didn't want to know. They said they couldn't un-ban me & if I wanted to play MW2 again I'd have to buy it again & register it on another account! If you look at my account profile now it still says Ban(s) on record in red & Steam refuse to remove it.

So no everything might not be fine.

Here is my account where you can see the ban http://steamcommunity.com/profiles/76561197969232668/
 
Yeah everything wont be fine. You will have loads of "new steam friends" from foreign lands which you didnt have before. One of which might be the hacker. When my brother got his account back (this was before Steamguard) discovered one of the friends in his list was the actual hacker. He got a few messages from this guy that were abusive because he got locked out again of my brothers account. If you had any gifts these will be gone. Probably lost any subscriptions to groups.

Steam dont do anything they take their time you get your account back but they basically blame you for letting your passwords be discovered easily.
 
That is why i never save anything on my steam account. I have to manually insert my password every login. Same with personal details as well.

Hope you get it sorted mate. Let us know how you get on.
 
the worst thing can happen , when u get your account back ,you can be vaced banned in some games if he was using cheats and they caught him.
 
valve gave my full steam account with £100's of games to some guy who had found or been given or sold one of the games i had activated on steam then thrown in the wheelie bin.

i managed to get the account back, minus the games i had thrown in the wheelie bin when i was clearing out.

pro-tip - burn or shred the activation codes / serial numbers.

valve gave me the guys email address and said to try and sort it out with him and then email them back if we reached an agreement. he said he had bought the games 5+ years ago and never played them, opened them for the first time ever (which happened to be a couple of weeks after i had thrown them in the wheelie bin) and couldn't activate the codes because they had already been activated. i did tell him i had bought the games, activated the codes, then when clearing out my room, i threw the games in the bin. so he was basically stealing games from me i had paid for. he still refused to give up his claim to them.

valve believed his story however i had used the codes on my steam account as long as 5 years before said incident. whereas this guy had supposedly just never opened his games.

since he provided pics of the codes and case, etc and i couldnt because i had thrown them out, they sided with him.

so from now on, after i redeem a code, i simply burn them. valve are idiots tbh.
 
Psycho Sonny said:
so from now on, after i redeem a code, i simply burn them. valve are idiots tbh.
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The situation must have sucked but this seems a bit of an overreaction... could you not just shred the codes when you throw the game out? After all if your account got hacked again you then still wouldn't be able to provide a code to prove your innocence because you burnt it :confused:
 
to be fair to valve, what should they have done if the situtation was the same but the guy who used the code first was the their

ie, a boxed games is in a shop, one of the shop workers steals the code for the game and uses it on thier account.
The game then sits on the shelf for awhile until someone buys it a year later.
They try to register it and find out its already registered.

The situtation is exactly the same, the only difference is who stole the code.

so who should they favour, the guy who claims its theirs, or the guy who has the box to prove it
 
varkanoid said:
Yeah everything wont be fine. You will have loads of "new steam friends" from foreign lands which you didnt have before. One of which might be the hacker. When my brother got his account back (this was before Steamguard) discovered one of the friends in his list was the actual hacker. He got a few messages from this guy that were abusive because he got locked out again of my brothers account. If you had any gifts these will be gone. Probably lost any subscriptions to groups.

Steam dont do anything they take their time you get your account back but they basically blame you for letting your passwords be discovered easily.
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I had my steam account taken a few years ago, I proceeded to receive some emails from the person complaining I had stolen their account and they had paid for it.
 
surely it would be better them asking for proper ID and proof of that instead of just cd keys? even more so if youve paid with bank cards etc with the same details.

sounds idiotic if all they go on is someone providing a serial key to prove ownership of account, hopefully youll get it sorted out!
 
Have given them bank details that I have used to purchase games under the account... no reply to that yet... they're awfully slow...

Edit: I checked my brothers profile page and not surprisingly I am no longer a friend according to the profile page.
 
uncle_rufus said:
The situation must have sucked but this seems a bit of an overreaction... could you not just shred the codes when you throw the game out? After all if your account got hacked again you then still wouldn't be able to provide a code to prove your innocence because you burnt it :confused:
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Yeah I don't quite get that, it runs along the lines of "I couldn't prove my identity because I didn't have the codes, now I destroy any codes so I can't prove my identity."

It is circular logic at it's most weird.

Keep the keys, chuck the rest.
 
varkanoid said:
Steam dont do anything they take their time you get your account back but they basically blame you for letting your passwords be discovered easily.
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You say that like it's a bad thing :confused:. Unless Steam gets hacked and someone manages to workout what your password is from the hash it is your fault for getting "hacked". Valve shouldn't revert bans from when people have been "hacked" as then loads of people would start trying to abuse this to get bans reversed.

Semiskimmed said:
surely it would be better them asking for proper ID and proof of that instead of just cd keys? even more so if youve paid with bank cards etc with the same details.

sounds idiotic if all they go on is someone providing a serial key to prove ownership of account, hopefully youll get it sorted out!
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Dunno if you're talking about what Psycho posted or not but if you are what good is proving your ID going to do? That doesn't prove anything other than you're the person who uses the account, anyone could have bought the retail games. Valve can't confirm that receipts (that most people instantly throw away) aren't fake, and bank details don't show what you purchased (again, I'm talking about retail games), proof of ownership (ie the actual physical game box and key) is the only way to prove who's game it is.

If someone is stupid enough to throw away the evidence that they have that proves they own the game then that's their fault.

Psycho Sonny said:
valve gave my full steam account with £100's of games to some guy who had found or been given or sold one of the games i had activated on steam then thrown in the wheelie bin.

i managed to get the account back, minus the games i had thrown in the wheelie bin when i was clearing out.

pro-tip - burn or shred the activation codes / serial numbers.

valve gave me the guys email address and said to try and sort it out with him and then email them back if we reached an agreement. he said he had bought the games 5+ years ago and never played them, opened them for the first time ever (which happened to be a couple of weeks after i had thrown them in the wheelie bin) and couldn't activate the codes because they had already been activated. i did tell him i had bought the games, activated the codes, then when clearing out my room, i threw the games in the bin. so he was basically stealing games from me i had paid for. he still refused to give up his claim to them.

valve believed his story however i had used the codes on my steam account as long as 5 years before said incident. whereas this guy had supposedly just never opened his games.

since he provided pics of the codes and case, etc and i couldnt because i had thrown them out, they sided with him.

so from now on, after i redeem a code, i simply burn them. valve are idiots tbh.
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Valve sided with the right person (even if in this case it wasn't the person who actually bought the games).
 
I was more talking about the steam account as a whole, unless it was only the single game in question that was on the account, then itd be tricky to prove anything but if there were digital sales on the account surely they can see who it belonged to, who purchased the games and which method was used etc.
With that in mind, youd think it was just a simple case of proving you are who you say you are with legit proof.

Just look at how many games are sold online nowadays from graphics card or other promotional deals, if it was just a simple case of proving one particular game on an account 'belonged' to someone then its really quite worrying for honest users buying codes from unknown sources like forums and auction sites etc. I just cant fathom how a serial key can prove ownership of a whole account (unless it was the only game on the account and no digital sales had been done).
 
You should get the account back if you prove you own it, but if someone else has certain game's boxes and cd keys you won't (shouldn't) get those back, as you can't prove that they were yours and that you didn't keygen/copy the code while working in a game shop etc.

Obviously you'll lose your account temporarily if someone tries to claim it using a CD Key, but you should get it back (like Psycho Sonny did) after providing proof that you own the rest of the games.

It's used to prove ownership because it's something that can be verified easily and quickly when you forget a password or something, much quicker than emailing a photo of ID (which someone has to manually check) or the card details from a card you no longer have etc.
 
Bloomfield said:
You say that like it's a bad thing :confused:. Unless Steam gets hacked and someone manages to workout what your password is from the hash it is your fault for getting "hacked". Valve shouldn't revert bans from when people have been "hacked" as then loads of people would start trying to abuse this to get bans reversed.
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I think you need to understand the context. My example of my brother being hacked was before steamguard, before email confirmation it was ages ago something like about 5 years ago. There was a particular hack program doing the rounds which bypassed the login security. Valve closed the loophole but never really admitted to it they just rolled an update out and described it as a security update (bit like MS do) and at the time they took ages to give the account back. Some people actually got free games cos of it if I remember right as compensation. We had to supply photo's of the steam codes and supply proof of address and where we bought the games from (Game I think it was). You were made to feel like you were in the wrong as god forbid no one can hack steam.

What I was saying is even with steamguard and the email confirmations today nothings change valve still take an age to give your account back.

What we should be concentrating on is how the account is hacked in the first place. Was it malware ? Was it a virus ? Was it a password guessed from facebook and then tried ? Or was the account hacked through no personal info or security credentials gained from the op at all ?
 
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Yeah showing the bank account that purchased your games wont do anything, unless they specifically requested that information....

I lost my first account back in 2004 and they would not accept bank information.

They would only accept a photograph of aCD-KEY from a physical boxed copy, registered to the account in question.
 
varkanoid said:
What we should be concentrating on is how the account is hacked in the first place. Was it malware ? Was it a virus ? Was it a password guessed from facebook and then tried ? Or was the account hacked through no personal info or security credentials gained from the op at all ?
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Rhys have you got any idea how they got your login details. Possibly phishing scam via email or something you signed or even Key logger etc?

If the cause is any of the mentioned it going to be hard for them to take liability :(
 
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