Hi, around a year ago i bought the above mentioned monitor, its 120hz and cost me £420 the reason i bought a Samsung was because i had an AMD card so buying an ASUS with the Vision was pointless.
Anyway after a few days it would go black and display the message something along the lines wrong resolution change to 1920x1080 even thought it was at the right resolution, after some googleing and posts on here i found out it was pretty common and people had returned monitors and some put up with it.
Even PCM2 who reviews monitors said this was known and had spoke to Samsung reps i think and they new there were problems with the DP on this monitor.
Well after about a month i had enough phoned OCUK but it was just out of their 28 day period, so i sent it to Viewtek who do Samsungs repairs, i was expecting maybe a new monitor as i knew there was no known fix, well i got the same monitor back and put up with it for a while.
Well the last month i have had it go black screen and no matter what i di changing inputs it wouldn't work only turning my pc off would work, today it done it 3 times in 10 minutes and every time i had to turn the pc off by the power button as i couldn't see the desktop!
So i thought enough is enough i want a refund or a different model £420 for a monitor with a known issue is unacceptable.
So after getting Samsungs number the first person i spoke to said he doesn't care who said what on the forums even if people had returned them because of the issue, if Samsung hasn't made the issue public basicly its just a repair
At this point i said what do you want me to do just keep returning every 2 weeks until im out of warranty?
He still wouldn't budge i asked to speak someone else they put me through to customer services that were far more polite but still got nowhere apart from offering me a repair on an issue that can't be fixed.
So Samsung how you get away with ripping people off with faulty goods amazes me.
£420 the most exspensive part of my system but its "acceptable" to have these issues.
Anyway after a few days it would go black and display the message something along the lines wrong resolution change to 1920x1080 even thought it was at the right resolution, after some googleing and posts on here i found out it was pretty common and people had returned monitors and some put up with it.
Even PCM2 who reviews monitors said this was known and had spoke to Samsung reps i think and they new there were problems with the DP on this monitor.
Well after about a month i had enough phoned OCUK but it was just out of their 28 day period, so i sent it to Viewtek who do Samsungs repairs, i was expecting maybe a new monitor as i knew there was no known fix, well i got the same monitor back and put up with it for a while.
Well the last month i have had it go black screen and no matter what i di changing inputs it wouldn't work only turning my pc off would work, today it done it 3 times in 10 minutes and every time i had to turn the pc off by the power button as i couldn't see the desktop!
So i thought enough is enough i want a refund or a different model £420 for a monitor with a known issue is unacceptable.
So after getting Samsungs number the first person i spoke to said he doesn't care who said what on the forums even if people had returned them because of the issue, if Samsung hasn't made the issue public basicly its just a repair
At this point i said what do you want me to do just keep returning every 2 weeks until im out of warranty?
He still wouldn't budge i asked to speak someone else they put me through to customer services that were far more polite but still got nowhere apart from offering me a repair on an issue that can't be fixed.
So Samsung how you get away with ripping people off with faulty goods amazes me.
£420 the most exspensive part of my system but its "acceptable" to have these issues.
