Corsair RMA

Wiry

Wiry

Wiry

Associate
Joined
27 Apr 2011
Posts
547
Location
Nottinghamshire
Hi,

Not sure if anyone is available to help on here but I'll give it a try. I received an RMA number from corsair for my faulty SP2200's, however i was told that the shipping would be paid for since i complained it would cost too much.

... I have just checked the RMA form and in the top right, it is saying "place postage here". Is this indicating that they haven't actually paid for the shipping? I haven't received any other emails. I would appreciate it if anyone has had any experience RMA-ing with Corsair as I'm clueless :confused:

-James
 
That was most likely the automated shipping label that generates during the RMA process.

If our customer service had confirmed with you that we will take care of the shipping, then I'd simply ignore that label and wait for them to provide you the pre-paid shipping label where shipping fees are paid by us.
 
Greybeard said:
That was most likely the automated shipping label that generates during the RMA process.

If our customer service had confirmed with you that we will take care of the shipping, then I'd simply ignore that label and wait for them to provide you the pre-paid shipping label where shipping fees are paid by us.
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Hi,
I see you are a Corsair Rep, are you able to check my ticket no. and see if I am entitled to a pre-paid label? thank you

edit: The lady on the phone when i spoke to corsair earlier told me to ring UPS up on Monday for collection, does this mean UPS already know on their behalf? :S
 
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I had to return a 850w gold psu last year to Holland for RMA - cost me nearly £30 - epic fail by Corsair. This very much spoils there guarantees.

Mark
 
tipes said:
I had to return a 850w gold psu last year to Holland for RMA - cost me nearly £30 - epic fail by Corsair. This very much spoils there guarantees.

Mark
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Hi,

That's my problem that i am facing at the moment. I asked them on the phone if they could provide me with a pre-paid label because shipping would cost more than the speakers are worth and she said yes and i should contact UPS to arrange a collection. However I haven't had any pre-paid labels at my end so i'm under the impression it's me that's paying.
 
Wiry said:
Hi,

That's my problem that i am facing at the moment. I asked them on the phone if they could provide me with a pre-paid label because shipping would cost more than the speakers are worth and she said yes and i should contact UPS to arrange a collection. However I haven't had any pre-paid labels at my end so i'm under the impression it's me that's paying.
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Sadly I think you may well be paying :mad:

Mark
 
tipes said:
Sadly I think you may well be paying :mad:

Mark
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I have just contacted them again because I am not impressed and a different person told me to wait 1 - 2 business days for the sales team to send me an email, so I'll hold out until then. Must just have been the first woman...
 
Ask for advance rma because of naff service.

Corsair, while not always great on the first go, you will usually get to a good guy who will bend over backwards to help.
 
Hi guys,

Its kind of moving away from the original post but I've tried raising 3 RMA tickets through the 'corsair.secure.force.com' site and I've heard nothing back for over a month.

About 2-3 weeks ago I also emailed corsair from the email they provided on the site and I've still not heard anything back.

So my question is; Where do you raise a ticket to RMA a corsair product? because I have the feeling I'm doing it in the wrong place and it's becoming frustrating :'(
 
ohara59 said:
Hi guys,

Its kind of moving away from the original post but I've tried raising 3 RMA tickets through the 'corsair.secure.force.com' site and I've heard nothing back for over a month.

About 2-3 weeks ago I also emailed corsair from the email they provided on the site and I've still not heard anything back.

So my question is; Where do you raise a ticket to RMA a corsair product? because I have the feeling I'm doing it in the wrong place and it's becoming frustrating :'(
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Sorry to be negative again - but this was also a similar experience for me when RMA some Corsair cables - took nearly five weeks in the end !!!!!

Mark
 
Yup, I'm starting to think Corsair aren't what they used to be, cheap OEM's, long support replies. Not forgetting how expensive it is to RMA something.
 
Just a quick update. To my surprise, I received an email from ups acknowledging that they will be picking up the parcel with a label for me (pre-paid) in the forthcoming days. I also received another email from corsair with a tracking number on (a different one) which i assume is my replacement speakers.... Now I've just got to sort out the collection because i highly doubt I will be in for them, and Ups say that i cannot take it to my local depot o,0
 
Wiry said:
Just a quick update. To my surprise, I received an email from ups acknowledging that they will be picking up the parcel with a label for me (pre-paid) in the forthcoming days. I also received another email from corsair with a tracking number on (a different one) which i assume is my replacement speakers.... Now I've just got to sort out the collection because i highly doubt I will be in for them, and Ups say that i cannot take it to my local depot o,0
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Glad to hear you are sorted.Just wish I had not had to pay twice to send faulty items back to Holland,will be a bit reluctant with Corsair products from now on. A shame really - hope they get their act together on this a bit more often.

Mark
 
I've definitely had an experience... I have to say their customer service was a bit hit and miss, some on the line were helpful and others were damn useless, ah well... fingers crossed for now.
edit: took to my local depot and is now in UPS's hands :p
 
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Wiry - It should have been the case in the first place. Once our customer service has committed providing you a pre paid shipping label, it only means one thing, you do not have to worry about paying fees for postage - the following steps would be to arrange a pick up or provide you pre paid label via e-mail, either way, fees will be at our own expense.

ohara59 said:
Hi guys,

Its kind of moving away from the original post but I've tried raising 3 RMA tickets through the 'corsair.secure.force.com' site and I've heard nothing back for over a month.

About 2-3 weeks ago I also emailed corsair from the email they provided on the site and I've still not heard anything back.

So my question is; Where do you raise a ticket to RMA a corsair product? because I have the feeling I'm doing it in the wrong place and it's becoming frustrating :'(
Click to expand...

Over month without any update is a bit extreme for no replies. If I have to guess, you ticket might have ended up in their spam folder or such. Post your ticket # and I will take a look myself and see if we can get update on your inquiry.
 
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