Auction site sale...

Greg0986 · 12 Jun 2013 at 19:27

Hi all,

Someone bought my motherboard on a popular auction site, an Asus Crosshair IV Formula, and today they came back saying it won't boot. It was fine when I sent it as I tested it. They then came back after I had asked them what CPU they had and they replied an 8350... I checked the Asus website and it isn't supported, only the 8150 is supported. The listing stated the motherboard was AM3, so the question is:

Do I have to give him a refund, or should I tell him that he needs to research before buying something?

Cheers!

Jono8 · 12 Jun 2013 at 19:29

Do you state no returns were accepted and that it was the buyers responsibility to check it is compitable in your listing?

If so, no, don't refund him.

xb8browney · 12 Jun 2013 at 19:30

I'd say this is the buyers fault. I wouldn't be giving a refund.

weringo · 12 Jun 2013 at 19:30

As long as it was sold as described, the buyer has no comeback in a private sale. The Asus website describes it as AM3, so I don't see any problem.

muon · 12 Jun 2013 at 19:31

Inform him of his mistake and see what he says.

No need to get defensive without reason.

If he says it's broken to ebay, then there is little you can do at that stage. He will return it and you will have to give him a refund (or ebay will do it for you).

Greg0986 · 12 Jun 2013 at 19:34

muon said:
Inform him of his mistake and see what he says.

No need to get defensive without reason.

If he says it's broken to ebay, then there is little you can do at that stage. He will return it and you will have to give him a refund (or ebay will do it for you).

But I have proof that it is not broken? A video and images of the day I sent it. I made a video of me testing it, putting it in the box and sending it.

muon · 12 Jun 2013 at 19:34

Greg0986 said:
But I have proof that it is not broken? A video and images of the day I sent it. I made a video of me testing it, putting it in the box and sending it.

Doesn't matter.

It could have broken in transit or become faulty at that exact moment.

Greg0986 · 12 Jun 2013 at 19:35

I stated no refunds in the original listing and I also said it was an AM3 board. I basically copied the stats from Asus' website.

Greg0986 · 12 Jun 2013 at 19:35

muon said:
Doesn't matter.

So the buyer always wins?

muon · 12 Jun 2013 at 19:36

Greg0986 said:
So the buyer always wins?

In this case most probably yes.

davido_labido · 12 Jun 2013 at 19:40

not always they dont, if you have a really good case then they will sometimes side with the seller

muon · 12 Jun 2013 at 19:41

davido_labido said:
not always they dont, if you have a really good case then they will sometimes side with the seller

For a PC motherboard? I doubt it.

An ipod or something easier to assess, maybe.

Greg0986 · 12 Jun 2013 at 19:42

I was going to say! I think I will remove my bank details from paypal. If the buyer tried to use the CPU with the motherboard and broke it, I will not be paying out.

davido_labido · 12 Jun 2013 at 19:46

muon said:
For a PC motherboard? I doubt it.

An ipod or something easier to assess, maybe.

but hes stated that hes got the wrong thing, thats his fault, id not accept the refund after he has tried it with the incorrect CPU in it. he obviously doesnt know what hes doing so has probably borked it.

bobbyspangles · 12 Jun 2013 at 19:50

I would point out to the buyer that the CPU they are using is not compatible with that motherboard with relevant sources cited. This will mean if the buyer opens a dispute it will be on record the problem is his, not yours, and will show you explained the situation. Try and get him to admit fault in his reply to you, thus voiding any attempt at claiming you sent a broken item.

As for removing your details, they will still remove the money from your PayPal which will just give you a negative balance. I'm not sure what happens then exactly but I have heard PayPal will eventually start hounding you with calls/letters for you to settle up.

Gixer · 12 Jun 2013 at 20:08

If you have an email from the seller stating that he has put in the wrong CPU and it is borked surely that is enough evidence that he has caused the problem. You have written evidence already and I'm sure that this could be used if the person starts getting funny.

I'd point out the error to them first though and see what they reply.

~Dockie · 12 Jun 2013 at 20:17

I would say it's his fault (did your listing include a list of compatible processors?), but no doubt he'll 'play the system' and go for a refund through the auction site.

If he does, call them, and explain the situation, emailing them is as useless as doing nothing in most cases.

Greg0986 · 12 Jun 2013 at 21:42

~Dockie said:
I would say it's his fault (did your listing include a list of compatible processors?), but no doubt he'll 'play the system' and go for a refund through the auction site.

If he does, call them, and explain the situation, emailing them is as useless as doing nothing in most cases.

No, I did not list the compatible CPU's because that info can be found online easily.