I have had to put in 2 claims for lost mobile phones.
One took 2 days from putting claim in to having replacement in my hand
The other took 2 weeks and that was because I had only just take it out and wasn't allowed to claim for 2 weeks. I put a claim in on the 13th day which they rejected and I had to appeal, eventually with them agreeing to replace. (If I was going to be dodgy or anything about it I would have just waited a day before putting the claim in rather than report it straight away)
From that it taking anything longer than a month certainly doesn't sound right and does sound like she is covering it up for some reason. No idea what she might be covering up though
One took 2 days from putting claim in to having replacement in my hand
The other took 2 weeks and that was because I had only just take it out and wasn't allowed to claim for 2 weeks. I put a claim in on the 13th day which they rejected and I had to appeal, eventually with them agreeing to replace. (If I was going to be dodgy or anything about it I would have just waited a day before putting the claim in rather than report it straight away)
From that it taking anything longer than a month certainly doesn't sound right and does sound like she is covering it up for some reason. No idea what she might be covering up though
