They were pretty crap from our end when someone managed to crash into the dividing wall between our house and next door. Made us jump through quite a number of hoops to claim from them, despite having a police report (the bike that hit was left in place, blocking the pavement, while the rider just buggered off, god knows how, he must have been in some pain). We reckoned they were just going to remove it in the afternoon and take the evidence with them, so lucky we were working from home that day, and some passing chap rang on our door to let us know.
Anyway, MarkerStudy didn't come out too well for us, delaying and questioning, despite it being pretty open and shut...
Got it sorted in the end, and I wish you luck.
