Similar in that you just cancelled your payments with zero record or proof that you'd even mentioned to the gym you wanted to cancel?
gah debt collection
- Thread starter Abraxaz1
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Similar in that you just cancelled your payments with zero record or proof that you'd even mentioned to the gym you wanted to cancel?
I'm working on the assumption that the contract agrees to provide an acceptable level of service in lieu of any tangible numbers. If it then fails to define what 'acceptable' is, or where it becomes unacceptable, then it's entirely reasonable for the OP to challenge.
Indeed.
At which stage you write a clear and concise recorded delivery letter to the head office. I personally would further supplement this with video and photo evidence of just how busy the gym is at the time that I was trying and unable to use it. Not only would this strength a case that you aren't getting the service you paid for and wish to terminate the contract, as a result, it may make the gym reconsider numbers and possibly introduce a minimum time per machine during busy periods, making it better for all users.
Has has been said though for the billionth time.... The OP did not do that, he cancelled his direct debit and has no recourse because there is nothing lodged to show his dispute with the service.
Live and learn.
While I don't disagree with your suggestion that the OP could have done more, I think he has done enough.
It would be interesting to learn the name of the gym so that we might be able to review their complaints procedure. Unless it explicitly indicates that these should all be made in writing, the OP is in the clear.
contract/credit are two separate things.
I doubt this would affect your credit file and they most they can pursuit is actual costs (not how much you should have paid on the contract). You don't actually have anything on credit.
My research may be a little old however.
I had an issue with a Gym not accepting an injury as a reason for me to be able to cancel my contract. They did the whole debt collection thing but it was fruitless on their part. There isn't much they can do truly.
I doubt this would affect your credit file and they most they can pursuit is actual costs (not how much you should have paid on the contract). You don't actually have anything on credit.
My research may be a little old however.
I had an issue with a Gym not accepting an injury as a reason for me to be able to cancel my contract. They did the whole debt collection thing but it was fruitless on their part. There isn't much they can do truly.
But the OP didn't challenge - he just stop paying.
"Acceptable level of service" - so who has to find the service acceptable? Maybe the OP finds 'no wait' the only acceptable service whereas the gym says 5-10 minutes is perfectly acceptable.
Should the OP not have questioned this word "acceptable" before signing the contract?
I entirely agree, you entered the contract unfortunately suck it up and pay. You will save yourself a lot of trouble, and if you continue to fight it i honestly think you will make it even more costly for yourself.
Sorry for thread hijack, but i'm looking to also cancel my Virgin Active membership within the 12 month contract period.
Basically I'm moving and will be more than 20mins (public transport) away from my nearest gym. I also had my locker broken into and my personal belongings stolen (have a crime reference number and notified gym).
The T&C's state:
Are these valid grounds to cancel my membership early?
Basically I'm moving and will be more than 20mins (public transport) away from my nearest gym. I also had my locker broken into and my personal belongings stolen (have a crime reference number and notified gym).
The T&C's state:
Are these valid grounds to cancel my membership early?
Soldato
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Evidently...
Have you checked the T&C's for a mention of early termination fees aswell?
There's no mention of a termination fee.
I have emailed them, so just need to wait and see what they say
He did challenge this in person, he was escencially told 'tough'. To me, this is not sufficient resolution on the gyms part, to a contractual dispute.
Again - Any ambiguity in a contract works in favor of the party that did not draw it up. It is for the Gym to clarify what defines acceptable, otherwise the customers view is taken. For example, moving out of the area... Is that neighbourhood? Town? County? Country?
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Soldato
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IF you're not bothered about your credit rating, ignore the DCA, do not acknowledge any debt and hopefully it will become SB. I doubt it's enforceable without an original signed contract document. Otherwise pay if off.
Don't pay, the demand letters will end after a while. It won't go on your credit file if it was never on from the start of the contract.
CCJ is unlikely and even if it did come to that stage, you only get a CCJ if you don't deal with the claim before the CCJ is awarded. So only pay if a CCJ claim comes from Northampton Bulk Centre.
CCJ is unlikely and even if it did come to that stage, you only get a CCJ if you don't deal with the claim before the CCJ is awarded. So only pay if a CCJ claim comes from Northampton Bulk Centre.
Indeed it isn't, but it's still worthless without any kind of written log of any of this. If this came to any kind of head, they say "No he didn't". Your one piece of evidence that any dispute was raised and that this isn't just somebody who decided they were happy with a bit of flab after all and thus cancelled his direct debit is now at best in doubt and at worst looking like a lie.
I can see that you're rooting for the little guy here, but this is ass backwards, any ambiguity in terms of defined service levels is in favour of the gym for the members to challenge, and that leads us right back to the above.