Dell U2713HM Revision Numbers?

I think it is using PWM but the feeling went away very quickly. Using it fine with no issue now.

Problems I've had with it?

CS:GO didn't like the Split Screen software and caused the display's OSD to bug out, so I shut the program and all was fine and dandy.

Other issue, perhaps the largest, is that neither the PS3 or Xbox 360 seem to want to work over HDMI. No idea why. The PS3 will display after about a minute in sort of a fallback display mode, but that's about it. The Xbox gives nothing regardless of what I tried. Going to contact LG about it. My MHL adapter for my phone works fine over HDMI. I mean, it's not designed to work with consoles, but it's a bit weird. Thankfully I don't care too much and can use the capture card in my PC to handle it if need be.

The response times seem insane btw. They are really, really snappy. I played CS:GO and it felt like I was using a TN again.
 
thewanted said:
I'm so frustrated with this U2713HM.

I just called DELL, and they have admitted that all U2713HM monitors are faulty and every single one will have backlight bleed. They've offered to swap it out tomorrow with a refurb, or they will send me a new one in 6-8 working days.

If I get a new one from them then I won't be able to DSR the monitor if I end up with another dud.

Le sigh.
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"all U2713HM monitors are faulty and every single one will have backlight bleed"? a slight exaggeration and if they told you that then they were clearly lying or fobbing you off. I have personally seen / had 3 U2713HM unit's, none of which had anything that i would consider bad backlight bleed at all. All 3 showed the cross hatching if you know what to look for, but thats a feature of the panel (SLB2 versions).

Just because there's some people moaning about quality control online and reports of backlight leakage, doesn't mean everyone has that problem. I'm sure there's far more happy users out there who just get on with enjoying their screen and have no reason to post about it online. You only ever hear the negatives on forums most of the time, and because of the popularity of the Dell screens it can always seem like they are the worst.
 
Baddass said:
"all U2713HM monitors are faulty and every single one will have backlight bleed"? a slight exaggeration and if they told you that then they were clearly lying or fobbing you off. I have personally seen / had 3 U2713HM unit's, none of which had anything that i would consider bad backlight bleed at all. All 3 showed the cross hatching if you know what to look for, but thats a feature of the panel (SLB2 versions).

Just because there's some people moaning about quality control online and reports of backlight leakage, doesn't mean everyone has that problem. I'm sure there's far more happy users out there who just get on with enjoying their screen and have no reason to post about it online. You only ever hear the negatives on forums most of the time, and because of the popularity of the Dell screens it can always seem like they are the worst.
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I quoted what I was told on the phone. I have two U2713HM monitors in my possession which exhibit this problem, and there is allegedly a third one on its way to me as I type this. I was told again by Dell on the phone yesterday that their product team has informed them that the monitor is "within spec". The fact that Dell accepts this poor quality control as acceptable, is truly worrying to me, the consumer.

I have no doubt that there are perfect U2713HMs out there. My colleague at work bought one from another site a few weeks earlier, and the photos he took of his in a dark room, are perfect.

This post on HardForum suggests that the very newest monitors may be better than the ones currently in stock elsewhere.
 
Baddass said:
"all U2713HM monitors are faulty and every single one will have backlight bleed"? a slight exaggeration and if they told you that then they were clearly lying or fobbing you off. I have personally seen / had 3 U2713HM unit's, none of which had anything that i would consider bad backlight bleed at all. All 3 showed the cross hatching if you know what to look for, but thats a feature of the panel (SLB2 versions).

Just because there's some people moaning about quality control online and reports of backlight leakage, doesn't mean everyone has that problem. I'm sure there's far more happy users out there who just get on with enjoying their screen and have no reason to post about it online. You only ever hear the negatives on forums most of the time, and because of the popularity of the Dell screens it can always seem like they are the worst.
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The QC on this screen is absolutely shocking. There is no reason to defend Dell about this. Cross hatching is NOT a feature of the panel. That's not a feature at all! That's a fatal problem with the product line.

I'm sorry but how are you supposed to image edit on a screen with cross hatching? It's going to make life absolute hell unless you use something like 800% zoom in Photoshop to the point where the size of the pixels overcome the cross-hatching. Then you look at a white background and it's got faint little x's over it.

On a £400+ display, you do not expect to have ANY imperfections on it whatsoever, and yet Dell think it's appropriate to send people a replacement that's got the same damned issue as the last one!? This screen has been faulty throughout the product line, regardless of whether some people have had good screens or not, it's absolutely terrible that so many people have had issues. To let screens leave the factory this dire shows to us that Dell thinks that it is acceptable to give customers under par products. You can buy a 1080p TN panel for £100 and it is far more likely to be perfect than the Dell screen. If it has backlight bleed, it will be well distributed around the display, as opposed to a massive yellow blotch that gets in the way of the image on darker backdrops. And it certainly won't have some ridiculous cross-hatched effect over the image.

If I have a friend who lives locally who has had one of these and he's had 2, and they are BOTH faulty, he has just decided that he can live around the faults on the second and I have had one that's had 3 different issues on the same monitor, what does that tell you about the product line?
 
yeah thats an odd thing for them to tell you. i was just making the point it's probably not fair to say they are all dodgy, and seems like your friends screen is testament to that as well. Like i say, i've had 3 perfect units myself in that regard, still got one now
 
Razyre said:
The QC on this screen is absolutely shocking. There is no reason to defend Dell about this. Cross hatching is NOT a feature of the panel. That's not a feature at all! That's a fatal problem with the product line.

I'm sorry but how are you supposed to image edit on a screen with cross hatching? It's going to make life absolute hell unless you use something like 800% zoom in Photoshop to the point where the size of the pixels overcome the cross-hatching. Then you look at a white background and it's got faint little x's over it.

On a £400+ display, you do not expect to have ANY imperfections on it whatsoever, and yet Dell think it's appropriate to send people a replacement that's got the same damned issue as the last one!? This screen has been faulty throughout the product line, regardless of whether some people have had good screens or not, it's absolutely terrible that so many people have had issues. To let screens leave the factory this dire shows to us that Dell thinks that it is acceptable to give customers under par products. You can buy a 1080p TN panel for £100 and it is far more likely to be perfect than the Dell screen. If it has backlight bleed, it will be well distributed around the display, as opposed to a massive yellow blotch that gets in the way of the image on darker backdrops. And it certainly won't have some ridiculous cross-hatched effect over the image.

If I have a friend who lives locally who has had one of these and he's had 2, and they are BOTH faulty, he has just decided that he can live around the faults on the second and I have had one that's had 3 different issues on the same monitor, what does that tell you about the product line?
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My "defence" of the screen was only intended to point out that 1) the backlight bleed problem does not affect every screen or every user, and 2) other reported issues don't affect everyone either.

I agree the cross hatching is not a great "feature" and some people will find it problematic. However, there will be many people who don't notice it at all, or find it a problem in their uses. Calling it an outright fault is, in my opinion, not correct. It's a feature of the panel surface, which is LG.Display's issue, and it seems Dell might well have taken measures to address this with a change in the panel revision. They didn't need to do that, but they have done to try and address some concerns. While the cross hatching may be problematic to some users, so was "heavy" AG coating, grainy appearances of old AG coating which was changed for the U2713HM to much lighter AG. Plenty of people moaned about aggressive AG on older models, but again there were plenty of people who weren't bothered and didn't find it a problem.

I'm not saying the U2713Hm is perfect, as clearly it's not. but then no screen is really. Theyve had some issues, but my point was that not every screen is problematic, and not every "fault" would even be seen by many users
 
The only reason I'm pursuing this with Dell is because I love the monitor. I love the colours, the clarity, the stand, etc.

It just saddens me that Dell used to make such great monitors, and appear to have taken 3 steps backwards with this model.

I wonder if the U2713H is any better...
 
Its certainly a shame that you've hd a bad experience with it. I just hope you get a decent replacement from Dell and you're happy

The U2713H is a far more expensive model, free from the cross hatching certainly. However, not without its problems. The response time overshoot is pretty severe and so for gaming it's not a great idea. The uniformity compensation feature is next to useless, the hardware calibration is decent, but limited in that it can ony work with Windows and not Mac, and only if you have an X-rite i1 Display Pro device and nothing else. Wide gamut is also a problem for some people when it comes to colour management
 
Baddass said:
Its certainly a shame that you've hd a bad experience with it. I just hope you get a decent replacement from Dell and you're happy

The U2713H is a far more expensive model, free from the cross hatching certainly. However, not without its problems. The response time overshoot is pretty severe and so for gaming it's not a great idea. The uniformity compensation feature is next to useless, the hardware calibration is decent, but limited in that it can ony work with Windows and not Mac, and only if you have an X-rite i1 Display Pro device and nothing else. Wide gamut is also a problem for some people when it comes to colour management
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Thanks for the detailed explanation :) I could not possibly care less about games, but the reason I asked was to find out whether the U2713H was perhaps screwed together better in the factory.

Dell Support promised to get their customer care team to call me yesterday, and they were supposed to send me an email. I've received neither.
 
the design is very similar, maybe they have a better build quality but there's far fewer users out there of the U2713H so it's a bit hard to gauge properly. I didn't see any problems with backlight bleed from the unit i tested, although the luminance uniformity wasn't great to be honest.
 
The monitors that are now being shipped by Dell in the US have the following manufacture dates and revision numbers: June A00 & July A00

The reports seem to show that the cross hatching is either eliminated or greatly improved, also the yellow tint and BLB have either gone or are at least acceptable.

The big question is are Dell revision numbers/manufacturing dates a worldwide standard and if they are is any UK retailer offering June A00 & July A00 monitors
 
These new monitors are apparently improved but I wasn't willing to fight to get one. The first faulty display stressed me out enough.

The issue with the new one is a problem when you adjust the contrast above 75 (stock) there's a firmware issue that causes a horrible dithered effect on some images. I don't really know the specifics nor am I sure it happens on all monitors or that it's firmware. I've just heard 2 or 3 people test it and find the issue.

Apparently the screen can also get "Fermi" (Nvidia GPU joke) hot and start to mess you about as well.

As for the U2713H, it sounds like an improved screen but the ghosting/overshoot made it impossible for me to consider buying.

As I've said in other threads, I'm loving my more expensive LG 27EA83. There appear to be no issues with the display itself with the only backlight bleed being two small blotches at the top of the screen that you can see sitting further away from the screen in complete darkness. It has a lot of IPS glow, but that doesn't bother me at all. The only other problem I've had is that I can't get it to hook up to either of my games consoles over HDMI, it just doesn't like them. Strangely, my phone was fine using the MHL adpater and the LG handled it better than any other screen I've used the phone with, scaling the output exactly to the screen size or 1:1 pixel mapped.
 
Dell delivered another U2713HM yesterday, and it too had an A01 revision and April 2013 build date, just like the other two. Unfortunately it had the same problem; horrible backlight bleed in the bottom left-hand corner which is perfectly visible in my brightly lit office.

OCUK has kindly authorised an RMA for the original monitor I got, and I will be contacting Dell to collect the first replacement they sent me. Last night I had three U2713HMs in my lounge *drool* :)

I will contact OCUK in about a month's time to see if they have received new stock with a July 2013 build date. If so, I will be reordering immediately.
 
silk300 said:
Sounds like a nightmare!

Looking to get one of these but the issues have put me right off. :(
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I won't lie; it's been a stressful experience. Hopefully some more positive reports surface on the 'net detailing people's experiences of the very newest U2713HMs.

Currently I am without an external monitor, and Apple is taking their sweet time releasing the new MacBook Pros! This geek has no toys :(
 
thewanted said:
Dell delivered another U2713HM yesterday, and it too had an A01 revision and April 2013 build date, just like the other two. Unfortunately it had the same problem; horrible backlight bleed in the bottom left-hand corner which is perfectly visible in my brightly lit office.

OCUK has kindly authorised an RMA for the original monitor I got, and I will be contacting Dell to collect the first replacement they sent me. Last night I had three U2713HMs in my lounge *drool* :)

I will contact OCUK in about a month's time to see if they have received new stock with a July 2013 build date. If so, I will be reordering immediately.
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I contacted OCUK to see if they could get me a July screen, they said they couldn't tell what stock was what, so after that, I just gave in.
 
Really? The chap I spoke to said that sales could possibly arrange for someone in the warehouse to just have a look at the boxes. Since all the relevant info is printed on the outside of the box, they wouldn't need to open any of them.

A little bit of customer service goes a long way.
 
thewanted said:
Really? The chap I spoke to said that sales could possibly arrange for someone in the warehouse to just have a look at the boxes. Since all the relevant info is printed on the outside of the box, they wouldn't need to open any of them.

A little bit of customer service goes a long way.
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Apparently the fellow that you conversed with was more willing to help than this guy :/ Either that or he just wanted to re-assure you, I dunno. I hope for your sake you get the right screen revision.
 
Holding buttons 2 and 4 and power (from off) until all buttons light up, then pressing the topmost button opens the factory menu.

400


Might help with other things but no option to alter overdrive unfortunately.
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you can try this to see what panel version you have. it's stolen from another forum and it was for a U2713H, so i can't say whether it will work, since i don't own a 2713HM myself. but you can try and post if it works :)
 
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