Hotmail to outlook, lost all old emails (only just noticed :( )

Scougar · 30 Aug 2013 at 18:20

Well... just went to try and find some info in my old emails, and thought I'd boot up into the hotmail web interface instead of using outlook for a change (as it's better for searching). Notice they have changed the interface to Outlook.com.

Can't seem to find what I'm looking for which I think is odd, so try to go to my oldest email in my inbox, which now appears to be two months ago. %*^£"!!?!?!!)

Go to Microsoft forums and discover many many people with the same issue, and the forum mods and helpers basically trying to be helpful and blaming it on these people rather than admitting fault. The basic notion is that they have some mobile device or other mail program that has done it, and it's not their fault.

So... how did I manage to get through over 10 years worth of using hotmail, and multiple browers/operating systems/mobile devices and still manage not to wipe my emails?

Not impressed.

Anyone noticed the same?

p.s. totally lost all my years of emails from college/uni/old friends etc.. totally gutted :-(

(not to mention all the evidence I have that I was required to give to the US Embassy).

DirtyJester · 30 Aug 2013 at 18:23

Had zero problems.

Glaucus · 30 Aug 2013 at 18:24

DirtyJester said:
Had zero problems.

Same

Scougar · 30 Aug 2013 at 18:26

Wish I was the same. Thank goodness I set up some folders for the stuff from my wife as that's still intact.

Efour · 30 Aug 2013 at 18:45

DirtyJester said:
Had zero problems.

Efour · 30 Aug 2013 at 18:47

try another pop3 email client thing and stick the MSN details in and download for the server.. actually i dont think that will work any more? They stopped that hmmm

good luck

KIA · 30 Aug 2013 at 19:25

That sucks, Scougar.

I backup my web mail accounts once a month, just in case. These dodgy web mail providers can't be trusted.

Puppetmaster · 30 Aug 2013 at 20:40

I had the same issue when outlook.com was first launched. Luckily I didnt really use hotmail and now never use it.

Django x2 · 30 Aug 2013 at 21:16

This happened to a friend of mine. If you raise a support ticket they will resolve it

Macro · 30 Aug 2013 at 22:00

Often happens when people use client software with "delete from server" enabled.

Diagro · 30 Aug 2013 at 22:15

This is why you use Outlook and backup ALL emails

Scougar · 30 Aug 2013 at 23:06

Macro said:
Often happens when people use client software with "delete from server" enabled.

Which would be interesting given that I didn't delete over 10 years worth of emails from my client.

Never really used Outlook before until recently when I stopped using MSN Messenger, so I hadn't considered backing up everything (it's not like you'd think Microsoft would bork up).

NotAGolf · 31 Aug 2013 at 09:39

No problem here. Goes back to 2005 which is when I opened it. Does remind me that I should back it up though!

Efour · 31 Aug 2013 at 09:40

How are you guys backing it up ? Im paranoid too now.

ince · 31 Aug 2013 at 09:54

User error

Fuggan · 31 Aug 2013 at 09:56

Had problems with my Hotmail account ever since it swapped to the Outlook jobbie. Sacked them off and started using Gmail, I feel better for it.

NotAGolf · 31 Aug 2013 at 09:56

Efour said:
How are you guys backing it up ? Im paranoid too now.

Lol, I've just said I would go and backup but can't find out how! I've googled it but can only find results relating to the proper MS oulook application, not for outlook.com.

**Edit** Mailstore is the only thing I've seen recommended so far. Anyone had any experience of this?