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Is there problem with my Asus HD7970 Matrix Platinum?

PeterT

PeterT

PeterT

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Joined
18 Oct 2002
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835
Location
Solihull
Hello,
A couple of days ago we completed the build of our Haswell 4770K, Asus Maximus VI Formula, Corsair Vengence Pro 2 x 8G 2400 mhz and the Asus HD 7970 Matrix Platinum. Our OS is 64bit Windows 8 pro.

We updated to the latest driver for the graphics card. All components are running as standard.

All going well and this afternoon my son was playing Civ 5 and he was really pleased with how everything was working.

While playing the game the screen suddenly went flickery then completely black. So we reset the computer and an error came up saying, "Display driver stopped responding and has recovered."

From now on we have been having thick and fat stripes, checkers and random blocks of colour all over the screen. Sometimes the screen will just go black or blue needing a hard reset to make the computer work again. This is happening on desktop and the tiled windowa 8 screen etc.

We have uninstalled all of the AMD drivers and software then reinstalled with the drivers on the supplied disk, not the latest ones on the AMD website.
This made no difference and our new computer is now unusable.

Is this graphics card broken, any ideas before we ask for a RMA?

Thanks for your help,
Peter
 
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Can you test it in another PC?
Do you have another GPU that you can test on your PC?

This is the best way to test...
What psu do you have?
 
All of our other computers use AGP and so you can see no chance of a swop over.
Everything was totally fine to begin with for over 24 hours since installing all of the computer drivers and then it all fell apart with stripes, checkerboard effect and random blocks of colour.
From my research it sounds like the RAM on the card. The psu is a Corsair 860i and so I tried to use the best quality components.
Any other thoughts?

Peter

PS. This will be athe 2nd RMA from this system. One of the WD Caviar black arrived with the beep beep of death. The new drive arrives tomorrow.

It is approx 10 years since last building a pc and at that time I built loads. I never had problems with any components, in fact I am typing this on one of those Abit Nf7S with mobile AMD cpu systems that has never let me down. Are there issues with quality control nowadays?

Peter
 
Full spec:

Asus HD 7970 Matrix Platinum 3072MB GDDR5 PCI-Express Graphics Card
Intel Core i7-4770K 3.50GHz (Haswell) Socket LGA1150 Processor & Corsair H100i CPU Cooler Bundle

Asus Z87 MAXIMUS VI FORMULA Intel Z87 (Socket 1150) DDR3 ATX Motherboard
Corsair AX860i Digital ATX '80 Plus Platinum' Modular Power Supply (CP-9020037-UK)
Samsung 250GB SSD 840 EVO SATA 6Gbs Basic - (MZ-7TE250BW)
2 x Western Digital Caviar Black 2TB SATA 6Gbs 64MB Cache - OEM (WD2002FAEX) HDD (Only one HDD in the system at the moment as we are awaiting an RMA delivery tomorrow)
Pioneer BDR-208DBK 15X Dual layer BluRay RW 16x DVDRW Black - OEM
Corsair K70 keyboard

From elsewhere, Corsair Vengence Pro 2 x 8G 2400 mhz.

Regarding testing the GPU, everything was going fine and temps were good. After a couple of hours playing Civ 5 we had the initial crash. We then reverted to the drivers on the disc and still the same issue. There has been no attempt at overclocking apart from getting the Corsair RAM to run at the correct rating of 2400mhz.

Peter
 
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Could be worth you running afterburner and in the on screen display set to, voltage and temperature, play a game and monitor it.
Max temp should be no more than 75-80c and i think voltage should be around the 1.2-1.25v mark.
Also check all your connections.
 
Nickolp1974 said:
Could be worth you running afterburner and in the on screen display set to, voltage and temperature, play a game and monitor it.
Max temp should be no more than 75-80c and i think voltage should be around the 1.2-1.25v mark.
Also check all your connections.
Click to expand...


Afterburner wont read the voltages on these cards. Although it will read the temps.
 
Hi there,
Just spoken to OCUk tech support and that have had a few cards of this exact type making these errors.
I have been issued with an RMA and so will buy another brand.
Any suggestions?

Peter
 
I am not afraid, I don't know how to test using the onboard gpu!! My last PC build was 10 years ago and I am typing on that very machine. Testing via the on board GPU had not been thought about!

I did connect an hdmi cable to the port on the Asus Maximus VI formula motherboard and then to a TV with an HDMI input but nothing happened. This is with the card removed as it now will not allow any visuals on screen at all.
Out of interest I tried to reinstall windows 8 and it will not even load up the welcome screen instead just giving me a black screen and no more. As it was going through the installation process there were strange
artifacts/flashes/disturbance on screen.

All help welcomed!!

Peter
 
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