50gb Dropbox with Galaxy S4

Retromatic · 4 Sep 2013 at 08:16

Hi, I'm eligable for a 50gb Dropbox with my S4. When I opened up the app it was only 2gb but emailed me a link to claim the extra 48gb.

I completed the steps but it's only giving me an extra 2.5gb. It was an old existing account under that email address (I didn't realise I had it), but also I read that it shouldn't matter?

If I have to make a new account to get the 50gb allowance, how do I do so because I think you have to use the version of the app that comes with the S4, i.e not the one from the marketplace? I don't see any option to log out/create a new account with the Dropbox app...

Any help appreciated, thanks.

Cyclone · 4 Sep 2013 at 08:41

Cant you go through the website and enter your login details (same as the app) to get the full amount?

I did this a few days ago and got 50gb after doing the steps it asks for.

Seem to remember installing the app on the pc as well to claim the 50gb.

Retromatic · 4 Sep 2013 at 16:50

That's what I am doing. It sends me a link to the website saying I will get an extra 48gb I then sign in with my account details. My account is 5gb still, just checked.

Skully · 4 Sep 2013 at 17:47

I've just done this for my wife by following their seven steps on the website. 50GB unlocked after completing four of them.

lamboman · 4 Sep 2013 at 17:56

You need to completely all the steps and then you'll get your 50GB, IIRC from when I had my S3.

marc2003 · 4 Sep 2013 at 18:01

have you checked bonus space in the settings?

https://www.dropbox.com/account#bonus

Retromatic · 4 Sep 2013 at 18:07

Skully said:
I've just done this for my wife by following their seven steps on the website. 50GB unlocked after completing four of them.

Was that an existing account though? Unknown to me I already had an account with them which had been uploading photos from my Galaxy S2. This is the account I used for the 50gb, as I had read that it didn't matter if you used an existing account (you would still get the 50gb).

I completed 5 of the steps.

Retromatic · 4 Sep 2013 at 18:08

marc2003 said:
have you checked bonus space in the settings?

https://www.dropbox.com/account#bonus

Yep, when I followed the link and signed up for the 50gb I got 250mb instead (10 hours ago).

Retromatic · 4 Sep 2013 at 18:23

lamboman said:
You need to completely all the steps and then you'll get your 50GB, IIRC from when I had my S3.

I had done 5, I've now done all 7 steps - made no difference at all.

Cyclone · 4 Sep 2013 at 21:15

Have you tried creating a new account on the website? Then sign out of the app and put the new account info in.

Scam · 4 Sep 2013 at 22:24

For the extra space from a phone deal don't you need to turn on auto upload for your photos from your phone?

photoshop · 4 Sep 2013 at 23:49

I didnt go through any steps when i got my S4. Just logged on the app and got sent an email saying congrats youve got an extra 50gb.....

Retromatic · 5 Sep 2013 at 07:48

I just had this email from Dropbox :

Thanks for contacting us, and I'd be more than happy to help.

It looks like you only have a Galaxy SII linked to this account.

If you have a different Samsung phone, in the Dropbox app on your phone you can relink to the correct account with the following steps:

- Open the Dropbox app
- Click Menu -> Settings -> Unlink Device from Dropbox
- Reopen the Dropbox app
- Reenter your Dropbox account details when prompted.

Hope this helps, and please let me know if there is anything else I can do!

Well I had already done this, but I followed it through again and when I re-enter my details in the app - it just prompts me to claim my extra 48gb of space, emails me, I then follow the link as before. Takes me to the "get started" page, all the steps are already done and it still says "you got 250mb" :\

Retromatic · 5 Sep 2013 at 07:52

Scam said:
For the extra space from a phone deal don't you need to turn on auto upload for your photos from your phone?

Just tried this, didn't work for me.

Retromatic · 5 Sep 2013 at 07:53

Cyclone said:
Have you tried creating a new account on the website? Then sign out of the app and put the new account info in.

Looking like this might be the only way forward, I've got a bad feeling even that isn't going to work! I have emailed customer support again - I'll wait and see if there is anything they can do before trying this.