"Miss-sold" a laptop, what are my rights as a business?

The ASUS website does state whether or not the RAM is expandable by looking at other models in the family although it is poorly displayed. The UX32VD from the ZENBOOK family states:

'DDR3 1600MHz 2GB (on board) + 2G or 4G Slot Dim' <-- That bit there.

The others should say 'Non-upgradable/expandable' really, it's poorly described. You should be complaining to ASUS to write better data sheets.
 
Haggisman said:
How many wheels does this car have?

X4tjqzP.png
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2?
 
The retailer didn't mis-sell it to you, so I can't see how the sale of goods act etc. could apply. The false product information was from a 3rd party uninvolved in the sale.
 
Haggisman said:
the manufacturer website listed it as "up to 8GB"
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Interested as to where, as since you've revealed the model I can only find it listed by Asus as:

Memory DDR3 1600 MHz SDRAM, OnBoard Memory 4 GB

or

Main Memory DDR3 1600MHz 4GB (on board)

I'm yet to see it described as 'up to 8GB' on the Asus site anywhere
 
Kenai said:
Interested as to where, as since you've revealed the model I can only find it listed by Asus as:

Memory DDR3 1600 MHz SDRAM, OnBoard Memory 4 GB

or

Main Memory DDR3 1600MHz 4GB (on board)

I'm yet to see it described as 'up to 8GB' on the Asus site anywhere
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See the link I posted.
 
You got given bad advice from the manufacturer. The only thing you can do towards them is tell them that they gave you bad information and hope they will better train their phone operators. Aside from that you could possibly phone the reseller and give a bit of a sob story.

Other than those, the laptops yours!

Also not quite sure OP why you are still pushing this, surely by the amount of replies received you realise apart from getting goodwill off the reseller there is nothing you can do. The manufacturer gave you wrong information but did not break any laws. It sucks but its what happened.

Next time i'd go with a laptop where the memory wasn't in question if paying best part of £2k. And by that I mean despite the manufacturer giving me certain information, if every reseller contradicted it I would look elsewhere.
 
As somebody who works for a reseller, though not a box shifter or online store, we'd probably consider taking the laptop back if the customer will pay a re-stocking fee (as our distributor will probably charge one to us).

I know it doesn't help now OP, but if you cross reference the RAM upgrades with Kingston or Crucial, Kingston don't seem to list the UX31 and Crucial says

All memory is soldered on motherboard.
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Tough situation, you would obviously expect the manufacturer to know their own products hence why approaching them for clarification. However, realistically what outcome do you expect? I can only see them giving you a better model with the 8gb RAM as a gesture of goodwill after you have kicked up a fuss.
 
I'm with Haggisman, the blurb states 'up to 8GB ram' and the specs state 4GB on board meaning that another 4GB should be able to be put in.
I thought that he had chose the wrong model because there are 3 - UX31A, UX31A Prime and UX31A Touch but all 3 only have 4GB installed.
The ASUS page definitely says 'up to 8 gig' - ring CAB or Trading Standards and make sure they see the ASUS page.
It also says 256GB SSD but all 3 only have 128GB SSD installed.

asuslaptop.jpg
 
Dimple said:
I'm with Haggisman, the blurb states 'up to 8GB ram' and the specs state 4GB on board meaning that another 4GB should be able to be put in.
I thought that he had chose the wrong model because there are 3 - UX31A, UX31A Prime and UX31A Touch but all 3 only have 4GB installed.
The ASUS page definitely says 'up to 8 gig' - ring CAB or Trading Standards and make sure they see the ASUS page.
It also says 256GB SSD but all 3 only have 128GB SSD installed.

[IMG/]http://www.disturbinthepeace.co.uk/pics3/asuslaptop.jpg[/IMG]
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As much as that might be misleading though, he hasn't bought it from Asus, his contract is with the reseller and Asus have no obligation to him based on them advertising the availability of a spec other than that which he received from someone else.

Trading Standards are hardly going to be able to force Asus to refund him when he didn't even buy it from them.
 
Kenai said:
As much as that might be misleading though, he hasn't bought it from Asus, his contract is with the reseller and Asus have no obligation to him based on them advertising the availability of a spec other than that which he received from someone else.

Trading Standards are hardly going to be able to force Asus to refund him when he didn't even buy it from them.
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But the reseller has also been duped because he genuinely thought it could be upgraded.
False advertising by ASUS, if it was me I'd be taking it a lot further.
 
Dimple said:
But the reseller has also been duped because he genuinely thought it could be upgraded.
False advertising by ASUS, if it was me I'd be taking it a lot further.
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How has the reseller been duped?

The reseller made no comment on the ability to upgrade or otherwise and nor did the reseller contact Asus about this.

I don't know where you've got the idea the reseller thought it could be upgraded, I don't see anywhere the reseller supposedly even mentioned this.

It's crap that the Asus employee made a mistake on the phone and the advert may be ambiguous but I don't think it could qualify as 'false' unless you could prove they don't make an 8GB model.

This is the sort of thing that DSR is designed to alleviate for the general consumer but sadly doesn't apply to business transactions as in this case.
 
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