EA Customer Service/Experience Mixup...

Another email this morning...


Greetings,

You are receiving this message because we made a mistake and accidentally sent you an email regarding a previous service interaction. To give you a bit of context, the EA Customer Experience team handles over 20 million interactions every year with gamers from around the world just like you, and we work hard to resolve issues quickly and painlessly when we can.
Every so often we upgrade and perform regular maintenance tasks on our customer service systems - called "CRMs" if you're curious – and usually things go according to plan. Yesterday however, things did not go as smoothly as usual. While performing a routine task of clearing old cases, we made a configuration error and emailed around 300,000 people about service requests made from 2010-2012. This message may have included an expired code for Origin.

To be clear, there is absolutely nothing wrong with your account, and your games are safe and sound! To make it up to you, we've included an Origin coupon code for 20% off your next purchase, valid for the next 60 days:

****-****-****-****

We sincerely appreciate your patience, and apologize for the mix-up!

Regards,


EA Worldwide Customer Experience

:D
 
I got it, my update was to a 3 year old ticket submitted for BF2142 where they basically gave me a new copy of the game on Origin.
Got the email tis morning as detailed above with a 20% off code, fair enough.
They also gave me a 15% discount code the other day when they couldn't help me on chat, so I have a 15% and 20% code hanging around, I never buy anything on Origin because their sales generally aren't very good so I doubt I'll use them.
 
CaptainUnlikely said:
I got it, my update was to a 3 year old ticket submitted for BF2142 where they basically gave me a new copy of the game on Origin.
Got the email tis morning as detailed above with a 20% off code, fair enough.
They also gave me a 15% discount code the other day when they couldn't help me on chat, so I have a 15% and 20% code hanging around, I never buy anything on Origin because their sales generally aren't very good so I doubt I'll use them.
Click to expand...

BF4?
 
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