What a bunch of ameteurs.
So so easy to mar plastic like that why would you risk it on what is quite obviously a fussy customer's car.
I think the problem with a lot of the "run of the mill" bodyshops is that they normally just "process" most people's cars and most people aren't that bothered how it comes back so long as it is repaired, they just aren't used to people that like the car to be as it was before.