Playstation account hacked and purchased a digital copy GTA V

dowie said:
hang on - someone has stolen £50 from you and you've not called the police why?

As for 'data protection act' what complete balls... its your account - requesting the IP addresses that have logged onto your online gaming account doesn't breach the DPA... If it were an e-mail account some e-mail providers give you access to these by default - Gmail for example will display the last few IP addresses your e-mail account was accessed from... who's your e-mail with? If you think that has been compromised then perhaps ask them for IP logs and perhaps get the fraudster's IP that way... Either way report it to the police.
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Ill be honest this is the first time its happen to me. I honestly thought that Sony would have dealt with it as clearly it wasn't me and I was under the impression that Sony would see this and resolved it. I will report it to the police fraud team.

I agree I thought that the whole data protection act be quoted basically means we will protect the fraudster. Really they should give you as much detail as possible at least that way I could have something to look at and if it appeared to be an ip in Russia or something then it would help my case a bit more.
 
Someone has defrauded you, and a customer support person at Sony told you they just don't give a damn.

Call their support and try again, this time recording the phone call. If it goes the same way, head over to the police and get a reference number. Give them a copy of the phone call.

Then write to Sony giving a brief summary of why ignoring fraud is a bad plan and report them to trading standards. Give trading standards the copy of the phone call too.
 
You'd think that sony would be able to revoke the purchase, and additionally ban the machine the game was loaded down to.
 
Fred said:
You'd think that sony would be able to revoke the purchase, and additionally ban the machine the game was loaded down to.
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This is what I thought but that's not Sony's policy and due to the data protection act they wont give me any details from who/what did this. They did say they take appropriate action against them but couldn't either go into details about what that was. Knowing my lucky it would be a strongly worded email asking them not to do it again.
 
JonJ678 said:
Someone has defrauded you, and a customer support person at Sony told you they just don't give a damn.

Call their support and try again, this time recording the phone call. If it goes the same way, head over to the police and get a reference number. Give them a copy of the phone call.

Then write to Sony giving a brief summary of why ignoring fraud is a bad plan and report them to trading standards. Give trading standards the copy of the phone call too.
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This basically and include BBC Watchdog on the communication as well.
 
What is the phone number for customer support in the UK? Find the company behind the phone number, find the MD or appropriate person using either www.companycheck.co.uk or www.linkedin.co.uk, and contact them via email, make sure you use a read reciept through your email client. Be polite and to the point, no ranting.

If there is no reply, I would open a small claim against that same person (not the company), this is almost gauranteed to get a line of conversation open between you and them.
 
AtreuS said:
Give trading standards a call.... not refunding digital purchases is one thing, not correcting fraud is another.

This one reason why I have a separate bank account I use for all online transactions... it cannot go overdrawn all that happens if someone tried to buy something would be a decline and maybe a snotty letter from the bank. If I want to buy anything I move the funds to this account via online banking then buy as normal. Never ever EVER have your main back account linked to anything like steam, ebay, Microsoft, sony or any of them.....
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This +1,000,000.
 
Write to them and you might get a better response. I'd say I will be writing to papers to warn people that if their accounts get hacked Sony wont do anything to help them.
 
I been trying to find someone to email at Sony higher up the chain will little success does anyone have/know/find an address of someone who works at Sony Computer Entertainment at a higher level.

Spoke to my bank and they said this isn't the first time they have had this and suggested I write to the CEO. Bank are doing a charge back so it will only be a matter of days before my account is banned.
 
I've had my Nephew spend around £80 on my PlayStation, I gave Sony a call and they refunded the money for me without having to fight for it, this was a few years ago tho, they might have changed their policy since then.
 
You mention they ban for negative account balance? Can't you put £51 of your money into your account, and then have the stolen £50 item cancelled, so you get your money back but are in credit?
 
twoblacklines said:
What is the phone number for customer support in the UK? Find the company behind the phone number, find the MD or appropriate person using either www.companycheck.co.uk or www.linkedin.co.uk, and contact them via email, make sure you use a read reciept through your email client. Be polite and to the point, no ranting.

If there is no reply, I would open a small claim against that same person (not the company), this is almost gauranteed to get a line of conversation open between you and them.
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Why would you try and take a random person to court? :confused:.

twoblacklines said:
You mention they ban for negative account balance? Can't you put £51 of your money into your account, and then have the stolen £50 item cancelled, so you get your money back but are in credit?
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He'd get his money back, which he'd then give back to Sony and have £1 credit. How would that be useful? :confused:.
 
Because that transaction (taking the money that is in credit) would be an internal transaction error and not a purchased transaction.

And you wouldn't take them to court, it would just get their attention so you could solve the matter.
 
Tried searching and have only found out of date email addresses for CEO's of sony. Even tried emailing the current CEO using the format of the other addresses which failed.

I don't really want to email customer services again would like to find a address of someone higher up in the business but have failed at this. :o

Don't suppose the OCUK detective club have better skills them myself in tracking down Sony email address.

Edit: Letter to head office will be in the post tonight
 
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