When a company cant be bothered for your money...

[kindai]

/rant

So, I have been waiting to make a large purchase on a new case... which the order with all the extras is close to $1000.

So as per the site message, as its an international order I emailed them for a shipping quote last week. Yet, despite sending it from 2 diff emails, nobody has gotten back to me.

I understand people can be busy... but youd think that they would have some sort of autoreply or a message stating as much. Im not the only one either, I know of a couple of others who have not had their emails responded to either.

Very disheartening

/rant over

 

[fiveub]

Is this to do with Overclockers UK? If so, please contact us in the Customer Service forum.

 

[kindai]

Is this to do with Overclockers UK? If so, please contact us in the Customer Service forum.

Nope, its a particular high end case maker you don't stock

 

[Suarez7]

Make an international call through skype.

 

[fiveub]

Nope, its a particular high end case maker you don't stock

Caselabs by any chance?

 

[SeraphX]

Mountain mods I bet.

 

[fiveub]

Ah yeah, or them.

 

[skylineboy]

Wouldn't get that service with 5UB on their team!!!

 

[kindai]

Caselabs by any chance?

Yessir, want to sell me one of those sth10's you have lying around

Make an international call through skype.

No number listed on their site im afriad...

Wouldn't get that service with 5UB on their team!!!

Indeed!

 

[Deception]

Yessir, want to sell me one of those sth10's you have lying around



No number listed on their site im afriad...



Indeed!

Maybe give this a shot:

+1.8188838014

Taken from their domain whois data, so may or may not work

 

[kindai]

Maybe give this a shot:

+1.8188838014

Taken from their domain whois data, so may or may not work

I might try it, though im loathe to chase a company to give them my money... they should be the ones replying to my emails.

If there was a decent alternative, id of already purchased from another company... unfortunately none of the high end big watercooling cases look as sexy as the CL cases... so im stuck for the time being.

 

[m1xmag]

I might try it, though im loathe to chase a company to give them my money... they should be the ones replying to my emails.

If there was a decent alternative, id of already purchased from another company... unfortunately none of the high end big watercooling cases look as sexy as the CL cases... so im stuck for the time being.

This sort of thing drives me mad - you are quite right in loathing chasing someone so you can give them your money.

In this day and age, they should be biting your hand off. Sadly though many companies are just too lazy to bother.

 

[FoxEye]

Couldn't you make your own case for $1000?

 

[Nevakonaza]

Doesn't seem worth all the hassle to be honest If theyre not responding to you take your business elsewhere..plenty of more cases out there.

 

[dirtychinchilla]

You could just try sending another email...

 

[Amleto]

You could just try sending another email...

madness.

 

[kindai]

So, this evening I got a very appologetic email after getting in touch with them via facebook, and everything sorted.

Hopefully will have a STH10 with all the trimmings delivered next week

 

[areksnumbr1sxylady]

1000$ for a case?? Jesus Christ is it made out of gold?

 

[pitchfork]

Consumer apathy knows no bounds, people act ****ed off but still give the company their hard earned cash.

 

[The Geezer]

I use a simple equation, if they can't be bothered to have an efficient sales department (where the money comes) they will not have a decent support organisation (where money goes out)