home insurance con
- Thread starter vectisitch
- Start date
Go into the branch and ask for a print of all your customer notes.
When they sell you home insurance they need to put in the notes the main details (no of bedrooms, detached/semi detached, no claims etc). I very much doubt the member of staff did this meaning you as the customer are right. The member of staff needs to do this in case things like this happen, it is to cover their back.
They may turn around & say tough, it's your fault as all the paperwork would have shown the number of claim free years, but if the notes are not done correctly it'll give you more of a leg to stand on.
When they sell you home insurance they need to put in the notes the main details (no of bedrooms, detached/semi detached, no claims etc). I very much doubt the member of staff did this meaning you as the customer are right. The member of staff needs to do this in case things like this happen, it is to cover their back.
They may turn around & say tough, it's your fault as all the paperwork would have shown the number of claim free years, but if the notes are not done correctly it'll give you more of a leg to stand on.
In branch they print 2 copies
One to take home, one for filing.
The copy he has checked would be the original
Clearly somebody's made a ****-up somewhere along the line. Always worth checking whether he was given a copy of the original contract, and whether they filed theirs correctly.
Your first mistake was going in for a "financial review" which is a euphemism for sales pitch if you weren't aware, as this thread perfectly demonstrates. Your second was not recording the conversation you had with a member of what must be considered the most disreputable profession in the world second to politicians.
/captain hindsight
/captain hindsight
Helpful attitude, that. Ever consider that it might have been a perfectly honest mistake compounded by YOUR failure to check what you signed? Just approach it calmly, explain what happened, make it a formal complaint, etc. No stringing anyone up.
Your documents should detail the contract and include any reference to the previous claim, if it's not there and you signed and didn't cancel the deal then I'm not sure what you can do.
I've had the same problem as you in the past, argued it out with them and won but since then I've been rather paranoid about contracts.
I've had the same problem as you in the past, argued it out with them and won but since then I've been rather paranoid about contracts.
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but i like stringing people up
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i went in for the review because at the time i was thinking about rearanging my finances .so when they called i thought why not. i know it's a sales pitch but at the time i was open to buying if it gave me a better deal which this looked to be. i personally think he did it for the commision because at the time i said to him, "ok have a look but i don't think you will beat morethans quote because of the claim". when he came back saving me £15 a month i questioned him as to whether he included the previous claim which he said yes.
As to recording the interview ? it was face to face so there would be no phone record
As to recording the interview ? it was face to face so there would be no phone record
I used to work at Lloyds bank until 2 years ago.
When I started the manager told me that when you do a home ins quote you can disregard 1 previous claim, so if the customer only has 1 claim you can actually give the full no claims discount. I questioned it & called the home insurance department which obviously advised this was mis-information. I have no idea if other areas and managers were advising their staff the same thing but it wouldn't surprise me.
Back when I was there we had a target of 5 home insurance sales a week, Buildings & Contents is classed as 2 sales and the bank was always pushing for more. The branch will have a target of a least 2 Insurance sales a day for a small branch, big branches that target is higher. They even had a league table and prizes for the top home insurances sellers (like any sales role I guess, but home ins was always singled out and selling it made you "great"). If things haven't changed in the last 2 years then you can see why this happens.
Go into branch and lodge the complaint, they won't want it to escalate to the local director and above because it will highlight their mis-selling which will cause the manager a lot of grief. They will likely sort it for you. If the manager doesn't sort it keep pushing because eventually the local director will need to get involved & that's when **** really hits the fan for them. They will do everything in their power to make sure a risk or compliance officer isn't sent to their branch to look through paperwork & question staff on compliant sales
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I used to work at Lloyds bank until 2 years ago.
When I started the manager told me that when you do a home ins quote you can disregard 1 previous claim, so if the customer only has 1 claim you can actually give the full no claims discount. I questioned it & called the home insurance department which obviously advised this was mis-information. I have no idea if other areas and managers were advising their staff the same thing but it wouldn't surprise me.
Back when I was there we had a target of 5 home insurance sales a week, Buildings & Contents is classed as 2 sales and the bank was always pushing for more. The branch will have a target of a least 2 Insurance sales a day for a small branch, big branches that target is higher. They even had a league table and prizes for the top home insurances sellers (like any sales role I guess, but home ins was always singled out and selling it made you "great"). If things haven't changed in the last 2 years then you can see why this happens.
Go into branch and lodge the complaint, they won't want it to escalate to the local director and above because it will highlight their mis-selling which will cause the manager a lot of grief. They will likely sort it for you. If the manager doesn't sort it keep pushing because eventually the local director will need to get involved & that's when **** really hits the fan for them. They will do everything in their power to make sure a risk or compliance officer isn't sent to their branch to look through paperwork & question staff on compliant sales
this is very helpful. so they disregard 1 previous claim but when you make a claim it invalidates your policy???? thats absolutely ridiculous
It's managers taking a risk & hoping it doesn't backfire. Might not be happening at every branch but certainly was in the one I worked at.
From my experience they tell new staff the same thing and often the staff believe it, they trust their manager so have no reason to question it, most staff starting in the role are 18-24 so have no real life experience or experience with insurance (some also lack common sense). The only reason I didn't take it face value is because I worked in the mortgage industry before so thought "that can't be right" so checked with the home insurance department.