had some really good customer service, whats your best experience?

Apple have always been spot on for me and I've been in a good few times. They've "forgot" to charge or "accidentally not charged" a fair few times.

My Western Digital External Drive packed up recently so I contacted their support and explained how it wouldn't power on and I couldn't access any of my data. A new drive arrived within a matter of days and the old one was dropped off at a data recovery centre to get my stuff back.

Thoroughly impressed with their response to be honest, truly exceeded my expectations.
 
No mention of Corsair yet? When my PSU broke they arranged to pick up it up and I received a replacement within 3 days
 
Potterton. My boiler started leaking a little bit with about 2 months left on the warranty. I phoned in the evening and they asked me if I wanted an engineer at 0900 the next day. It wasn't an emergency and Potterton hadn't even installed the boiler, but there wasn't the slightest quibbling or hesitation.

Bulk Powders. I bought some protein powder from them, just a small order to see what it was like because it was cheap. Delivered next day and it's fine, but that's not the customer service that stood out. I registered on their site and was sent a confirmation email that contained the password I had chosen in plain text. I sent them an email explaining why I thought this was a cause for concern and received a prompt reply from a person who'd actually read it (i.e. not an auto-reply). Within a very reasonable amount of time, they changed their password handling to remove plain text passwords.

OcUK, although I've had no need of their customer service for years because I've not had anything go wrong. It's the advice to customers in the shop that really stood out, because it was actually about customer service and not about upselling. e.g. I was in the old shop one day and some guy came in with a problem with an older PC, pretty certain it was a dead CPU that was the cause of the problem. The CPU was an obsolete model (but powerful enough for what the customer wanted), so his options were either a new motherboard, CPU and memory or a second-hand CPU that would fit his existing motherboard. The OcUK employee serving him explained that clearly and advised him on where he could probably get a suitable second-hand CPU if he wanted to take that option. Some places, probably most places, would have required their employee to push the sale at the customer regardless of what was best for the customer.
 
airwave99 said:
I'd expect nothing less than awesome service, given they charge fees whereas most train ticket sites don't.
Click to expand...

I'm yet to understand why people actually use the Trainline. I've never found a ticket cheaper than buying direct from the Rail Operator.
 
Amazon had to return and faulty 42" tv and was hassle free.

Silver cross, a part of the pram broke which we got from a friend and was well out of warrenty. They shipped out a new part for free.
 
'competitor' probably the best for me... sent out a replacement item before collecting the faulty one, as it left me without a system.

580GTX GPU iirc.

apologies edited out name of company.
 
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Laithwaites wine.

We had a massive bottle/glass gift set sent to us a Christmas present a few years back, but it arrived late November. We didn't really care and thought nothing of it.

A few weeks later, another one arrives, with a note saying apologies for the early delivery here is a gift to make it up to you, please forgive us, we're very sorry it came before Christmas. And they reimbursed the people who sent it us too.
 
Can't mention the company because they're a competitor (not that ocuk sells document scanners)

Ordered a scanner and it turned out to be faulty, contacted the company, they said they would arrange for a courier to collect faulty scanner and a replacement would be sent. I figured I would have to wait a few days for the replacement like you normally do but the replacement scanner was with me the next day, I hadn't even had the other one picked up....that happened the day after lol

Also got to say my isp customer service is pretty good....
 
Best for me was years ago bought some terminators from Games Workshop and one of the bases was missing, phoned up and asked for a spare base sending out, few days later got a new box of terminators :D
 
Interesting about Oakley - I was sure my "Penny" glasses came with a lifetime warranty when I got them in 2003. They need the rivits replacing and they want to charge me, saying that they only had a 1 year warranty. I am still trying to find something conclusive either way. They might be right, but I am 99% sure it was lifetime back then
 
I pushed my son into Costa this summer, prepared myself for the task of somehow carrying the tray and pushing his pram only to be told to find a seat and they'd bring everything over :)
 
My best customer service experience was a few years ago at a chippy close to where I lived at the time ...on getting my portion of chips and leaving the shop I went on my way home...but as I took for the first chip I noticed they have no salt and vinegar on them....so went back to the chippy....spoke to the girl who served me told her what had happened ....ended up with my salt and vinegar ...and a weekends pleasure with sexy Sue ( the girl from the chippy ) :)
 
Leatherman - I snapped my micro-driver on my multi tool so contacted the american offices they gave me the UK supplier details to which they sent me a free replacement. A few years later I lost the micro driver again and sent an email off and a replacement turned up a few days later.

Innov-8 shoes - the trainers I bought, had worn out far too quickly for my liking. After eventually sending a few emails with photos they agreed replace with a similar model trainer. The problem was though, I live in Japan and wasn't returning to the UK in the foreseeable future. They agreed to send them out for 25 pound shipping charge, I fired back an email saying could we split the cost, they agreed, I got a new pair of trainers.

Tim
 
A special technology company that specialises in watercooling sent a replacement D5 before I sent the faulty one back so I wasn't without my PC.
 
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