Hens Teeth (BT phone number)

DXP55

DXP55

DXP55

Soldato
Joined
5 Aug 2013
Posts
6,954
Location
Shropshire
I have just spent an hour going round in circles trying my hardest to pay BT some money - This is for another years line rental.

Because my account is clear I can't get past the automated voices to next rung of the high and mighty ladder - never even got to talk to someone in India.

So has or does anyone have a number for BT that is preferably in UK.

I have sent (I hope) a email to Warren Buckley asking him to get someone to ring me back - I put a dot between his first and second name then @bt.com.

I haven't had email returned as undeliverable so hoping for best.

I can't believe BT's web pages - they are totally un navigable. like trying to negotiate a minefield

Dave
 
Do you not mean "Hells Teeth"?

As for getting a hold of BT you'll probably have better luck shouting as loud as possible it won't get you anywhere but you'll feel better!
 
I aslo had real difficulty yesterday getting to speak to anybody to report a fault: firstly it complained I wasn't calling from a BT number (I couldn't use my own, it's broken) and dumped me, secondly after passing an automated line test it hung up on me. The fault is still there.....
 
Do it on your online account ????
Are you trying to pay the 12-months line rental upfront so that you get the discount??
If so then I did mine online in about 20 seconds with a couple of clicks within my BT account :confused:
 
The phrase "rare as hen's teeth" is one my dad uses interchangably with "rare as rocking horse ***p". :)

And, speaking to the OP's frustration, I have had the same issue with BT. I have never met any company that is so difficult to pay.
 
I started off with hens teeth but it sure did turn into hells teeth.

I followed page saying renew yearly line rental - then page that opens I see a flash of a page with box's to put my details in then it turns to another box to sign up to yearly line rental with new number or join BT -- Perhaps I am the oldest member on here (see above thread) and as result not thinking or seeing straight anymore.

I hate BT but rub is I worked for them for 35 yrs and it was never like this - could always find a phone number for relevant dept.

dave
 
After a large brandy and some cheese and biscuits I felt calmer so went back on to BT and thought logically - pressed illogical buttons and finally got there.

Can't believe it's taken over three hours on and off - the cussin and blindin getting het up and blood pressure rising it's over and done - worse than statistical analysis.

Dave

My big achievement for the day.
 
about 15 years ago i working in BT's "business Reception" - essentially we answered incoming calls and transferred them to the correct person so that they didnt have to deal with an automated system. sadly they only did it for business sales, i bet they dont do it at all now.
 
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