Phone stopped working 20 months into 24 month contract

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Slinkie

Slinkie

Slinkie

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Hi all,

I woke up this morning to find my smasung S3 out of battery. When I plug it in I get the grey empty battery icon but after disappears it doesn't charge. I get no red led or having left it for an hour it still just shows the empty battery icon. I have tried my 2 chargers at home and my one at work (all worked yesterday).

I am going to go to the three shop where I got the phone from but what is likely to happen? Do the phone's warranty's usually last the same length as the contract and so will they fix it or since the phone is EOL how will they deal with this?

Thanks
 
Samsung phones have 24 month warranty I believe (atleast my GS2 does).

I would suggest possibly going straight through with Samsung themselves. I sent them my phone (in a prepaid bag they sent to me) on a Thursday, and had the repaired phone back on the following Monday morning.
 
Thanks all,

I'll go to 3 first to see if they can diagnose, hopefully they'll have a spare battery to try. I'll see what they suggest.

mame said:
S3 has only been out 17.5 months
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I love replies like this, people taking time to post something that is of no help at all or at all relevant. Keep up the good work!
 
Is he not basically saying you can't be 20 months in when the phone has only been about 17.5 months? :p
 
Slinkie said:
I'll go to 3 first to see if they can diagnose, hopefully they'll have a spare battery to try. I'll see what they suggest.
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You siad you weren't getting the LED to light up to show it was charging ... it might be that no charge is getting into the phone. If you've another charger (or cable) try that to see if that changes anything - I've had one or two chargers fail due to, I assume, the cables breaking inside the plastic shielding (probably due to my coiling the cable two tight around the charger when its stored on the charger shelf!) If not then it may be the micro-usb connector that's gone as I gather that's a not uncommon point of failure.
 
PiKe said:
Is he not basically saying you can't be 20 months in when the phone has only been about 17.5 months? :p
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Yes but does that change the issue or help in anyway? It's just being pedantic for the sake of it. Someone said something wrong on the internet, I must correct them!!!!

deshepherd said:
You siad you weren't getting the LED to light up to show it was charging ... it might be that no charge is getting into the phone. If you've another charger (or cable) try that to see if that changes anything - I've had one or two chargers fail due to, I assume, the cables breaking inside the plastic shielding (probably due to my coiling the cable two tight around the charger when its stored on the charger shelf!) If not then it may be the micro-usb connector that's gone as I gather that's a not uncommon point of failure.
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Different chargers do not work, tried my chargers at home and at work an no led on both although it does register that a cable is plugged in as the grey empty battery icon shows and then dissapears.
 
A colleague has a working S3, will removing the battery from their phone and trying it in mine have any impact on either phone? Ie removing from the working phone will it lose saved information such as contacts and photos?
 
Slinkie said:
A colleague has a working S3, will removing the battery from their phone and trying it in mine have any impact on either phone? Ie removing from the working phone will it lose saved information such as contacts and photos?
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No.
 
So someone asking for advice on an area they don't have much knowledge on should be mocked by someone who knows about it? It's pathetic really don't you think?
 
Slinkie said:
So someone asking for advice on an area they don't have much knowledge on should be mocked by someone who knows about it? It's pathetic really don't you think?
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Tens of thousands of years ago when the advantages of the verbal transfer of knowledge were just being observed ug asked og how he held his flint to get that particular point, as ug was telling him ob walked by and said "spaz pmsl" ironically he wasn't that good at flint knapping himself.
 
Slinkie said:
Yes but does that change the issue or help in anyway? It's just being pedantic for the sake of it. Someone said something wrong on the internet, I must correct them!!!!
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Not really, if he's going to try and see if can get it repaired using the warranty, the age of the phone will be important. He might even discover that it has an 18 month warranty and then not bother trying to get them to repair it.
 
mame said:
Not really, if he's going to try and see if can get it repaired using the warranty, the age of the phone will be important. He might even discover that it has an 18 month warranty and then not bother trying to get them to repair it.
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Keep at it, you'll get there eventually and maybe offer some useful advice one day. I already said in my opening post that I was taking it to the three shop so they would be able to tell me if it was still in warranty, but you missed this.

I'm going to close this now since it is in the Samsung shop for repair. Thanks for those who helped.
 
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