Virgin Media Discussion Thread

[Van Diemen]

My guess would be so that they can lock in users that are currently out of contract

 

[Drukk]

Great, another improved service being offered when they can't even provide decent connections for lots of people as it is. More latency and worse pings here we come!

 

[Orcvader]

They should at least sort out the problem in my area instead of "investing" in faster speeds. Ultra low 2mb speed with high latency 24/7 affecting every VM user in the area and a stupid estimate repair date of the 22nd.

Virgin needs to stop on the speed race and concentrate more on their infrastructure to handle all their customers, being in a congested area is no fun .

EDIT: I'm suprised the upgrade offer also appeared for me considering I'm on a student package. An estimate date of May to Oct seems unusually large though...

 

[SkeeterUK]

Anyone else getting pretty bad internet connection for the past few days. Mine lost connection a few nights ago about 4am and ever since it re-established ive had slow loading of stuff. I have changed dns three times from virgin to google to opendns, im on the latter atm.

Rebooted the router a few times the past few days, doesnt seem to help and sometimes makes it worse.

I just duno what to do, asked on their forums about it but there clueless. This is what the reply was.

I'll be honest, this is an odd one. I've checked the connection and everything is totally fine. Any kind of page loading I would usually think the DNS is the issue but you've already disproved that line of enquiry. Utilisation is consistently low so that can't be the issue. You do mention that the waiting issue are in chrome, have you tried with any other browsers in case chrome is the issue?

Least its not utilization.

Is mine atm, generally i had no jitter issues or ping issues etc a week ago. Grr..

 

[tbz_ck]

New virgin media renegotiated deal

Hi,

Just wanted to share what deal I got from VM as an existing customer for others should they go through retentions.

I was paying around £50 per month for 120MB broadband, V+HD on M and phone on M.

I'm now paying £46.46 per month (prior to the newly announced increases in feb 2014 at which point it will be £51.24 per month)

I'm now getting: A new TIVO 500 box. A new Superhub 2. BT Sports free for 6 months and everything else staying the same. Install fee for TiVO is £25.

So I'm getting a small monthly reduction for a better package for the next 12 months

Not sure if I am going to need the SH2 since I have an Asus RT-N66U but it gives me the option of selling the Asus device should I want to.

And this is what I am getting in terms of broadband speed and quality:

 

[gareth170]

I'm now paying £46.46 per month (prior to the newly announced increases in feb 2014 at which point it will be £51.24 per month)

its only about £2.50 a month extra increase In February 2014. so yours should be £48.96

 

[jonjay]

I find it amazing that people still put up with the shocking service [throttling, packet loss, poor dns lookup, poor peak time performance] because they are getting a discount on the overall package.

 

[gareth170]

I find it amazing that people still put up with the shocking service [throttling, packet loss, poor dns lookup, poor peak time performance] because they are getting a discount on the overall package.

for some people (including me) theres no other option than VM

 

[Nismo]

I find it amazing that people still put up with the shocking service [throttling, packet loss, poor dns lookup, poor peak time performance] because they are getting a discount on the overall package.

Some people get a perfect service, I've been an NTL/Virgin customer for nearly 15 years, and never had any major issues.

A faulty modem, and probably 2-3 brief outages a year - that's it. It's the fastest and most reliable service available to me.

 

[Rainagul]

I find it amazing that people still put up with the shocking service [throttling, packet loss, poor dns lookup, poor peak time performance] because they are getting a discount on the overall package.

I haven't had any issues what so ever for the last year. Could be a lucky one though

 

[tbz_ck]

I find it amazing that people still put up with the shocking service [throttling, packet loss, poor dns lookup, poor peak time performance] because they are getting a discount on the overall package.

Look at my stats. Those figures aren't "best case", its what I get pretty much all of the time, every day, night and day. So, low ping, no jitter, no packet loss! Frankly, I don't think I could get a better service anywhere else in my area (where ADSL is still at ADSL MAX 8Mbit/s and the exchange will probably never be upgraded!)

DNS lookups are easily fixed. I simply put Google DNS or OpenDNS in my DNS settings of the router and voila.

 

[tbz_ck]

its only about £2.50 a month extra increase In February 2014. so yours should be £48.96

Its an average 6.7% increase which should take it to £49.57. I should have questioned £51.24 but for some reason didn't...!

 

[Steampunk]

It all depends where you are. I'm in West London on one of the last bits of the cable network they built, with a fairly constant number of users, and it's fine. The worst problem is the idiots VM subcontract to who come out to wire a home down the road, and steal your connection in the street cabinet to do it. Then you're stuck with their useless support lines.

However, if you're on an old bit of network, in a university town where VM don't want to upgrade to handle the big student population because they go home at weekends and holidays, and you're going to get a lousy service.

Unfortunately, like most companies nowadays, VM have moved the balance far away from "providing a good service" and much more towards "making as much money as possible from customers".

 

[gareth170]

I just checked the network log and I have this:



Date Time Error Number Error Description
10/11/2013 04:06:55 GMT 68010600 DHCP Renew - lease parameters tftp file-Va8201799df4e3b26.cm modified
10/11/2013 04:06:55 GMT 68010400 DHCP REBIND WARNING - Field invalid in response
10/11/2013 04:06:06 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 04:05:20 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 04:03:48 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 04:00:44 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 03:54:35 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 03:42:18 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 03:17:43 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 02:28:35 GMT 68010100 DHCP RENEW sent - No response for IPv4
10/11/2013 00:50:17 GMT 68010100 DHCP RENEW sent - No response for IPv4
09/11/2013 21:33:42 GMT 68010100 DHCP RENEW sent - No response for IPv4
09/11/2013 15:00:31 GMT 68010100 DHCP RENEW sent - No response for IPv4
09/11/2013 01:54:07 GMT 68010100 DHCP RENEW sent - No response for IPv4
05/11/2013 01:47:22 GMT 68010600 DHCP Renew - lease parameters tftp file-Va8201799df4e3b26.cm modified
05/11/2013 01:47:22 GMT 68010400 DHCP REBIND WARNING - Field invalid in response
05/11/2013 01:46:38 GMT 68010100 DHCP RENEW sent - No response for IPv4
05/11/2013 01:45:56 GMT 68010100 DHCP RENEW sent - No response for IPv4
05/11/2013 01:44:31 GMT 68010100 DHCP RENEW sent - No response for IPv4
05/11/2013 01:41:41 GMT 68010100 DHCP RENEW sent - No response for IPv4

 

[gareth170]

Its an average 6.7% increase which should take it to £49.57. I should have questioned £51.24 but for some reason didn't...!

I thought the increase is only on the internet price, not the whole package price

 

[Jasseh]

I thought the increase is only on the internet price, not the whole package price

Mine is increasing by £4.50 according to the letter I received today, that makes it an increase of 7.26%. Still not had the increase to 120Mb even though the site says my area was upgraded in September... Now they are telling me it is going to be upgraded from 100 to 150, wonder how late that change will be...

Might start looking at other options, see if I can get similar speeds and TV from somewhere else (and save some cash).

 

[gareth170]

I've had no latter yet. has anybody else had a latter?

 

[Jasseh]

I've had no latter yet. has anybody else had a latter?

Here is the one I received:

 

[Lord-Jaffa]

How long does Virgin Media take to install broadband once you have ordered it ?

I ordered online, nearest appointment was two weeks away. Called them up and they came round two days later. Might be worth a go.

 

[ChrisD.]

Had to laugh at the news RE speed increases. Why don't they focus on fixing congestion first?