Virgin Media Discussion Thread

tbz_ck said:
Hi,

Just wanted to share what deal I got from VM as an existing customer for others should they go through retentions.

I was paying around £50 per month for 120MB broadband, V+HD on M and phone on M.

I'm now paying £46.46 per month (prior to the newly announced increases in feb 2014 at which point it will be £51.24 per month)

I'm now getting: A new TIVO 500 box. A new Superhub 2. BT Sports free for 6 months and everything else staying the same. Install fee for TiVO is £25.

So I'm getting a small monthly reduction for a better package for the next 12 months
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Unless i'm missing something it looks more like you've went from paying more than you should have been to being conned into taking TiVO and paying about what you should be.

M TV is free, there is no charge for that so essentially you were paying £50 for BB + Phone when you should have been paying £42 at most, less if you'd wrangled a deal through retentions like everyone else.

So now your new "deal" is basically what you had before and they've conned you into the £5 extra a month for TIVO bringing you to pennies off of £47 lol. Plus they'll charge you for BT Sports (+£15) in 5 months if you forget to cancel it.
 
Does anyone here actually use the Mark 1 Superhub as a router?

Thought I'd stick it in router mode and give it another chance.... The thing is ridiculous, I don't understand how it has even left quality control. It's seems like they have glued together a modem and a switch with some WiFi and thought "Hey it's shiny so it will work great".

Was pinging my PC over the WiFi, over 500 packets it averaged 80ms, max 1263ms, minimum 35ms. These guys must have been on crack cocaine to think that's anywhere near acceptable for a local device. Firewall is utter **** as well on any setting.

Anyway plugged in trusty old D-Link running dd-wrt and got average 3ms, max 6ms, minimum 1ms over 500 packets.


I've been making do with the 100Mb switch on my D-Link even though I'm on the 120Mb package. But once 152Mb rolls out it would be silly not to pick up one of these Asus routers for the gigabit ports.
 
asim18 said:
Does anyone here actually use the Mark 1 Superhub as a router?
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Just don't bother, it will save you a lot of hassle.

It's pretty rubbish, even after two years of patching. The problem is that VM decided they wanted something they could market just like the BT Homehub. So they went to Netgear, chose one of their standard product, then cut loads of features out of it so that it would be simple for customers to use and for their script reading offshore support to fix.

So what we ended up with is a cheap product, with basic features missing or not working properly, that as a router would not be considered fit for purpose. That's why anyone who's even remotely sensible puts the Superhub into modem mode and uses a proper router.
 
"Hassle" is an understatement :D

Tried running a traceroute to bbc.co.uk, and it didn't seem possible through this abominable load of ****.

The only thing stopping me from smashing this thing to pieces with a hammer is that I need the modem bit.
 
My speeds from virgin are very good, no letter from them yet but I don't have TV from them.



Also I gave up with Virgin's Superhub as it wasn't super. I followed some instructions online and added my own good spec netgear router to it and they are connected to each other but work superbly.
 
murah said:
isit true they are upping the speed of broadband and the price slightly again ?!
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Yeah, price increase in February. Still waiting for the previous speed increase to kick in here though (even though my area has said it is finished since September).
 
I've gotten to the point with VM, that I think I am going to have words with them, this next 'increase' pushes my monthly package over £40 a month, for basic broadband and phone, which is something of a joke really.
 
NZB said:
Unless i'm missing something it looks more like you've went from paying more than you should have been to being conned into taking TiVO and paying about what you should be.

M TV is free, there is no charge for that so essentially you were paying £50 for BB + Phone when you should have been paying £42 at most, less if you'd wrangled a deal through retentions like everyone else.

So now your new "deal" is basically what you had before and they've conned you into the £5 extra a month for TIVO bringing you to pennies off of £47 lol. Plus they'll charge you for BT Sports (+£15) in 5 months if you forget to cancel it.
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Not quite because I did have a V+HD box on the last deal so essentially thats a swap for the TIVO. I've already put the date in the calendar to cancel BT sports :)

I'm also getting a SH2 as well.

It may not be the best deal out there but I'm pretty happy at that to be honest, and I've ALWAYS gone through retentions at the end of a contract.
 
Jasseh said:
Still waiting for the previous speed increase to kick in here though (even though my area has said it is finished since September).
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would have had an increase but due to circumstances i had to reduce to the lowest package, which at the time was 30mb, when i asked if i'd get the increase they said no as i was getting 30mb when 10mb was the lowest speed they offered at the time, but the package was no longer available :confused:

spent numerous calls trying to get this sorted, but they wouldn't do anything.
 
Ceryndrion said:
I've gotten to the point with VM, that I think I am going to have words with them, this next 'increase' pushes my monthly package over £40 a month, for basic broadband and phone, which is something of a joke really.
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Especially when guys have posted previously about getting 120Mb broadband and M phone for £20.89 a month!
 
I'm considering getting Virgin Fibre broadband. Does anyone have any experience of the service in the West Yorkshire, Leeds (Morley, LS27) area?

I'm a bit concerned about the reviews of service I've been reading. I.e throttling, drop-outs etc. Any info would be much appreciated.

Cheers
 
AndyT said:
I'm considering getting Virgin Fibre broadband. Does anyone have any experience of the service in the West Yorkshire, Leeds (Morley, LS27) area?

I'm a bit concerned about the reviews of service I've been reading. I.e throttling, drop-outs etc. Any info would be much appreciated.

Cheers
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My best advice would be to ask somebody in your area. Don't sign up yourself to find out.
 
AndyT said:
I'm considering getting Virgin Fibre broadband. Does anyone have any experience of the service in the West Yorkshire, Leeds (Morley, LS27) area?

I'm a bit concerned about the reviews of service I've been reading. I.e throttling, drop-outs etc. Any info would be much appreciated.

Cheers
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My brother is in Leeds LS4 area and doesn't have any problems with his.
 
Jasseh said:
My brother is in Leeds LS4 area and doesn't have any problems with his.
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Thanks just also realised my friend is on vm and he gets 25MB on a 30MB tariff and he's only quarter of a mike down the road, so think I'll go for it. It's by far the cheapest fibre provider. Managed to negotiate a 2nd gen super hub too.
 
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