All London underground ticket offices to close by 2015

Regular folks use Oyster, and the self service machines are good enough for tourists & irregulars. I see no need for manned ticket sellers.

Don't know about anyone else, but I loaded £20 on my Oyster card, and the bloody thing didn't work. Didn't have time to protest, so just bought from a machine. I believe it was even set up to auto-debit my account too. Stupid card!
 
The problem with Oyster is if there are issues with services and you've already tapped in, getting a refund probably isn't straightforward. Not sure how people deal with that but I've only used Oyster on the underground and have been lucky so far.

TFL said:
When we don't refund
- If the delay is beyond our control such as security alerts, third party action or bad weather
- For service changes advertised in advance

-It normally takes 21 days to process a refund. If you haven’t heard from us after 21 days, contact Oyster Customer Service Centre
 
I hardly see queues at ticket offices except for tourists.

Having people on the platform or at the gates is still necessary I think though.

Contactless will probably move to bank cards - it makes it easier for TFL, less infrastructure and overheads - the money goes straight to their account and saves them the need to have a team managing top ups etc...
 
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Irony overload.

24hr tubes at the weekend? May well move back to sustain my alcoholic misadventures. :)
 
I hardly see queues at ticket offices except for tourists.

Having people on the platform or at the gates is still necessary I think though.

Contactless will probably move to bank cards - it makes it easier for TFL, less infrastructure and overheads - the money goes straight to their account and saves them the need to have a team managing top ups etc...

I am not a tourist but I mainly use the ticket office because i have literally no idea when peak, off peak and super off peak are. The machines dont specify, and they allow you to buy the wrong ticket at the wrong time.
 
Oyster is going to stay for the likes of the season ticket holders. I still use card for that!
 
I think its a great idea, I can't remember the last time I have had to go to the ticket office and I use the tube most days.

I have also very recently secured a job for TFL as a CSA...basically working at the station helping people. Im on the 'waiting list' so wont start till next year until there is a space but I have been told by them there will always be a demand for this position that's why they are recruiting more, and this news re enforces that point especially when it's open 24 hours.
 
Oyster cards are only any good if you live in zones 1-6. Outside of those zones and Oyster's don't work on suburban train services so you still need a paper ticket. I don't have an Oyster, well I do but I have no idea where it is because I just don't use it even though I travel to London daily.

There are a lot of people in and around London using public transport for whom Oyster is of no use.

Contactless card payment seems like a good idea, but I can't just wave my wallet over the touch pad as I've got four contactless cards in there. It means I either need to take my card out of my wallet (the kind of thing that causes back-ups are the gates) or I need to keep one of my cards in a separate wallet, like an Oyster card......

First world problems, I know.
 
Contactless works on some Network Rail routes no?

Buying a season ticket if you live outside Zone 6 shouldn't be an issue then should it?

I agree though that if you have more than 1 contactless card it goes mad.

I have to carry my card separately though as I need both parts of my pass - which a lot of people with season cards do too I believe.
 
I am not a tourist but I mainly use the ticket office because i have literally no idea when peak, off peak and super off peak are. The machines dont specify, and they allow you to buy the wrong ticket at the wrong time.

Do they? I haven't tried in nearly 10 years.

I'm sure that they'd be able to programme that in easily enough?
 
Station staff will be able to help you. I normally just buy a day travelcard 1-6. Think it's £14, or £7 or something like that.


e; Just looked, normally do 1-4 and it's £11 unless I'm only going a short distancec.
 
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Contactless works on some Network Rail routes no?

Buying a season ticket if you live outside Zone 6 shouldn't be an issue then should it?

I agree though that if you have more than 1 contactless card it goes mad.

I have to carry my card separately though as I need both parts of my pass - which a lot of people with season cards do too I believe.

Not on mine, as far as I'm aware, paper tickets only. Season tickets are also paper, but can include travelcard zones 1-6. I was just pointing out that the Oyster isn't the be-all-and-end-all and neither will contactless. As long as these systems only extend to zones 1-6 there will always be a requirement for paper.

Edit: map of oyster compatible stations on the rail network http://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdf

I'd prefer using Oyster to using my contactless cards because it's 'self contained'. I might end up getting a credit card just to use on the tube with a monthly balance DD on it.

Do they? I haven't tried in nearly 10 years.

I'm sure that they'd be able to programme that in easily enough?

Should be easy enough to display the times but they wouldn't be able to stop you buying the ticket in case you were getting it to use later in order to avoid queues. Not sure what the tube ticket machines are like, but if they are like the rail ones then using the ticket office is quicker. There are 5 machines and two ticket offices at my train station and the quickest queue is always the one for the office, regardless of how long it is.
 
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Agreed, the idea of making a mistake and having to go to the bank or TFL to get your money back seems like more trouble than its worth, plus there is fraud as well if someone pinches your cards.

They should role oyster out across all forms of public transport!
 
Off peak starts at 9:30am :confused: Buy your tickets at machines after this time if you can.
 
Well any tube station with overground functions should still have ticket offices, so getting your out-of-zone paper season tickets should still be fine. Single/returns would just be from a machine as you currently can do.
 
Any idea when underground trains will become fully automated? I guess that would make up the rest of the savings.

The underground trains in Copenhagen are how it's done. So stupidly efficient it's crazy. No staff, just a platform, train arrives, glass doors open (closed until train arrives so you can't jump on the tracks). Get on the train, sit at the front in amazement as you see through a great big window down a long lit tunnel.

Arrive at destination.

I was like a big kid on them, always at the front looking out the window with all the other kids haha.
 
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