Looks like I don't have USB 3 - but mobo supports it???

newbuild · 1 Dec 2013 at 09:35

Built my first PC yesterday and after installing all the updates and drivers when I went to use a USB 3 device got a message saying would get faster transfer speeds if the device was connected to a USB 3 hub, device was connected to a USB 3 hub!

Don't know what else to do could someone please advise? Mobo is Z87-D3HP 4670k.

traveyb · 1 Dec 2013 at 09:38

Are you plugging the device into the rear ports on the mobo or the front case ports? If it's the rear, make sure you have plugged it into one of the blue ports as these are the USB 3 ones. It's the same for the front case ports (if they are plugged into the USB 3 header on the mobo)

andy_mk3 · 1 Dec 2013 at 09:40

Have you installed the drivers?

newbuild · 1 Dec 2013 at 09:42

Hiya I tried the device in every USB connection and got same message then when looked in device manager couldn't see USB 3?

newbuild · 1 Dec 2013 at 09:43

I think I have installed all drivers is there a specific one

RJC · 1 Dec 2013 at 09:49

Pop on the Gigabyte website and there are specific USB 3 drivers.

andy_mk3 · 1 Dec 2013 at 09:52

http://www.gigabyte.com/products/product-page.aspx?pid=4519#dl

Choose your OS and find the Intel USB 3.0 driver near the bottom.

newbuild · 1 Dec 2013 at 09:54

You guys are just wicked will check when back home thank you

newbuild · 1 Dec 2013 at 16:56

okay downloaded the driver, extracted and ran it and still same problem. can someone tell me where in the o/s i can check to see if the driver has installed properly will it say somewhere that i have usb 3 connections?

Danny75 · 1 Dec 2013 at 18:16

What USB device is it?

And does it have any new drivers available for it too?

newbuild · 1 Dec 2013 at 18:44

i have a few external hdd's and a card reader all drivers are up to date for them

Jasseh · 1 Dec 2013 at 19:20

Do you have xHCI disabled in the bios? If you do then I believe it will run your 3.0 ports as only 2.0.

smilertoo · 1 Dec 2013 at 20:39

Are the external HDD's USB3? Only my newest one is...the rest are usb2 :/

andy_mk3 · 1 Dec 2013 at 20:45

Also make sure USB 3.0 is enabled in BIOS.

newbuild · 2 Dec 2013 at 07:06

Jasseh said:
Do you have xHCI disabled in the bios? If you do then I believe it will run your 3.0 ports as only 2.0.

i checked and it was enabled.

newbuild · 2 Dec 2013 at 07:06

andy_mk3 said:
Also make sure USB 3.0 is enabled in BIOS.

i couldn't see anything for USB in the BIOS?