Zavvi threatens customers with legal action

The law is fairly ambiguous on this and I wouldn't think it would be worth the legal hassle, costs and bad PR for Zavvi to pursue it in court. I suspect they're sending the letters out hoping the mere threat of legal action will force most people to send the Vita's back. If some people dig their heels in I'd be really interested to see how far Zavvi are willing to take it.
 
I can't believe the so called "experts" like What Consumer are saying they're unsolicited goods, they're not, a mistake was made in the order process and legally Zavvi can (if they wish) take legal action to recoup the items or value of them.

Chances are they'll just suck it up and hope most people send them back though.
 
I'd just say I didn't get any parcel from zavvi at all, it must have got lost or stolen in transit. If I had the vita I would have gladly sent it back, wink wink.

Prove otherwise.
 
neoglow said:
I'd just say I didn't get any parcel from zavvi at all, it must have got lost or stolen in transit. If I had the vita I would have gladly sent it back, wink wink.

Prove otherwise.
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surely it was sent by recorded delivery?

in fact any good worth over £50 should be as standard. i know the game they originally bought was cheap, but i doubt they would send a handheld console out using royal mail standard delivery.
 
Psycho Sonny said:
surely it was sent by recorded delivery?

in fact any good worth over £50 should be as standard. i know the game they originally bought was cheap, but i doubt they would send a handheld console out using royal mail standard delivery.
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That doesn't always mean they get a signature though. There have been times when I've had stuff sent to me recorded and the postie has just put it through the letterbox without getting a signature.
 
Davey_Pitch said:
That doesn't always mean they get a signature though. There have been times when I've had stuff sent to me recorded and the postie has just put it through the letterbox without getting a signature.
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lol wut?

thats surely wrong and you could claim you never received it for a full refund, which is also wrong and technically fraud.

every time i have ordered something and it needed a signature they leave a card and i have to go pick it up or re-arrange a delivery.
 
Davey_Pitch said:
That doesn't always mean they get a signature though. There have been times when I've had stuff sent to me recorded and the postie has just put it through the letterbox without getting a signature.
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Not to mention, even if they had a signature they would have to prove it was actually your signature... I don't know about you guys, but when I sign those little screen things that the posties carry around, it doesn't look even remotely like my signature, and they don't always ask for your name either in my experience.

Doubt I'd risk it though.
 
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I had a vita memory card sent tracked through Royal Mail and they managed to deliver it to the wrong address and they haven't got a clue who they delivered to and have washed there hands of the matter telling me to basically seek compensation from the seller.

I say let Zavvi prove it was you who took delivery!
 
Zavvi :D

I bought from them through eBay and when the item arrived it was nothing like the description, after getting nowhere with them I had to leave neg feedback, they soon got in touch offering a refund and a £5 credit to PayPal if I removed the neg feedback.
 
I think this type of situation was discussed before and my opinion of it was that Zavvi are the ones in the right legally, the fact that people had a contract with Zavvi and were expecting services from them exempts them from the unsolicited goods laws.
 
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To be fair if you've bought a £20 game and mistakenly received a £150+ console as well then the right thing to do would be to inform the shop of their mistake and arrange a collection. I can't understand why anyone would want to keep something knowing they hadn't paid for it.
 
K1LLSW1TCH said:
To be fair if you've bought a £20 game and mistakenly received a £150+ console as well then the right thing to do would be to inform the shop of their mistake and arrange a collection. I can't understand why anyone would want to keep something knowing they hadn't paid for it.
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If the person was well off then yes I would expect people would send it back.

The trouble nowadays is people are more hard up than they have ever been so receiving a 150 quid item for 20 quid makes it difficult for them to send back I would imagine?
 
Might take a bit of money for legal proceedings but I can see them being successful if they wanted to be. Just as a bank is if it gives you more money than it should.
 
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