Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Just tried the reboot trick and no luck.
I left mine switched off for 30 seconds, dunno if that will make a difference or not. If it doesn't, get on the phone to them and complain. I was about to call them but decided to try the reboot first and it worked (although probably only temporary).
gonna try and ring them at dinner but it will most likely be a weekend job. Since i last checked at 3am there has been a few T3 & T4 errors whatever these mean.
That's too high. Post in the VM support forums and they'll send you out a tech. Mine looked just like yours a few days ago, and they sent out a tech who got networks to drop power down the whole street, as everyone was seeing broadband and tv problems with the power levels that high.
Soldato
- Joined
- 20 Oct 2002
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- 12,032
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- Derby
Well i have just called because i was not happy with the price increase as i had just negotiated a nice deal and then less than a month later blam 20% price increase. Anyway I spoke to a nice lady and she told me that the increases had been done a couple of months ago so the increases are based on the service that they were supplying at that time. She also confirmed that there was no increase to my 120mb for £26 per month deal. So if you have just renewed or recently signed up it would be a good idea to check if this is the case.
Managed to call VM at dinner and spent the whole hour on the phone, guy connected to my PC via remote desktop to apparently try a couple of thing (don't think he believed i was having problems) after spending 10 mins telling him how to open a command promt in windows 8 and that all drivers are up to date he ran several trace routes and speed tests which eventually showed an error on his computer ... engineer coming out later on this evening to hopefully sort my problem.
This but you can also buy your own attenuator (a -6 dbi one). Just remove the coaxial cable from the VM hub and put it on then connect it back up.
Engineer visited this evening and tried just about everything he could (laid new cable, replaced SH, splitters) but still stuck at low speeds, apparently there is a SNR issue in my area so guess it is feet up and wait for VM.
I thought VM were replacing the SH1 with the SH2?
Anyone any ideas how long VM take to fix the SNR issue?
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True, but why should I have to go and buy some attenuators when a VM tech can sort it out for me? That's what I pay them for as part of the service. I would have needed 15db forward path attenuators a few days ago, but now they've rejigged the local network, I'd have to go and get some 6db ones instead!
for 18years I've had 2 internal box's in my living room (1 for the tv, other the internet) I had to have a cable going from that internet box to my bedroom where the modem is. which was silly. now they've put a box in my bedroom
engineer popped back yesterday and gave me the information on the fault and estimated fix although i am expecting this to increase to over Xmas.
Connection as of now. (engineer seems a top bloke, normally don't hear from them once they have left your house)
tbb as of now.
Second price increase in a few months (first was for BB only customers). I'm only on 30mb which is absolutely fine for me. Instead of increasing down speeds wold prefer an increase to upload speeds to something more respectable.
My SH seems to be operating fine as well, never reboot it and seems to be performing OK:
My SH seems to be operating fine as well, never reboot it and seems to be performing OK:
... not bad for 120Mb.
And it's back!
Happening more often now than just every 2~ weeks.
There's nobody home to be using the connection either so it's definitely the hub!
New superhub should be here today/tomorrow I imagine.
it's a SH1 bug tbh. I had the same. SH2 fix's it