Can't believe this. I renewed my Swinton Insurance earlier this year then cancelled it in September a week or two before my renewal date on 24th September. My insurance changed over to RAC on 24th September.
I recall speaking to the same person at Swinton that I'd renewed with and telling him I'd found a better deal (with RAC) and that I wished to cancel the renewal. He said that's fine, just return the renewal pack that he'd already sent out. So I sent it back.
Today I received a £200 cashback cheque from Swinton, meaning I was still insured with them. Phoned them up just now and they've taken £285 of direct debit payments since that renewal time!
I was told they had no record logged of me cancelling the policy. I had quite a go at the guy I spoke to telling him I specifically cancelled the policy. I remember that the person I renewed with was temporarily at that branch from another branch, so he must have forgotten to log the cancellation.
Anyway, he's now cancelled further payments and said I should 99% get refunded, he'll contact me on monday when he's spoken to his higher ups. That I may have to provide proof I'm with RAC and therefore had two car insurance policies running simultaneously.
How ridiculous. Well, I have a £200 cheque from them here I can bank, so at least I have £200 of the £285 they owe me.
I recall speaking to the same person at Swinton that I'd renewed with and telling him I'd found a better deal (with RAC) and that I wished to cancel the renewal. He said that's fine, just return the renewal pack that he'd already sent out. So I sent it back.
Today I received a £200 cashback cheque from Swinton, meaning I was still insured with them. Phoned them up just now and they've taken £285 of direct debit payments since that renewal time!

Anyway, he's now cancelled further payments and said I should 99% get refunded, he'll contact me on monday when he's spoken to his higher ups. That I may have to provide proof I'm with RAC and therefore had two car insurance policies running simultaneously.
How ridiculous. Well, I have a £200 cheque from them here I can bank, so at least I have £200 of the £285 they owe me.