Could my credit card help here?

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wire-screw

wire-screw

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I heard that there is extra protection when buying with a credit card in some cases. I would like to know whether it could help me in my situation. Basically I bought an expensive laptop that turned out to be really bad from John Lewis and paid partially with a John Lewis partnership card. It's past the 3 month return period but I really not happy will the product due to many faults - I want to buy a Mac but can't even sell my current laptop because it's worth nothing in it's current state. I can't RMA it because I use it every day for uni. John Lewis won't do anything to help other than offer an RMA.

Is there anything I can do?
 
Agree with the above two: if it really is faulty, not just things you don't like, why are talking to us rather than John Lewis? It's a warranty repair/replace job surely?
 
So you have a faulty laptop that you can use every day - but it's worth nothing to sell?
You won't allow John lewis to RMA and try and fix said faults?
What exactly do you want you credit card company to do?
 
Credit cards don't protect you from your own numptiness ;)

If it really is faulty, then RMA it, get it fixed and then sell it?
 
Surely if the laptop was faulty you should have returned in the past 3 months?

What is the fault ? Or have you just changed your mind and want a different laptop instead?
 
[FnG]magnolia;25557225 said:
Overclockers UK Forums > Life > General Discussion > GUYS, I MESSED UP BECAUSE I'M A DUMMY, WHO CAN I BLAME AND MAKE IT BETTER?
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You sir have a skill of coming up with these. Makes me laugh every time.

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Although back to the OP. (long story so take a seat)

Seems rather a lot of people are falling into this trap of buying "cheep" "value" laptops from various retailers and expecting more than they are paying for.

A rather similar case was one of my house mates buys a laptop from purple shirts in medow hall for less that £400 expecting it to be up to the job of heavy photo editing/video production however her argument was "when I asked in the store for a laptop to run photoshop/after effects, I was told this would do the job and I would save money on it."

The issue was the employees in purple shirts she spoke to run from the specs adobe has for photoshop. Which believe it or not is pentium 4.
Photoshop CC system requirements
Windows

Intel® Pentium® 4 or AMD Athlon® 64 processor (2 GHz or faster)
Microsoft® Windows® 7 with Service Pack 1, Windows 8, or Windows 8.1 *
1 GB of RAM
2.5 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with OpenGL® 2.0, 16-bit color, and 512 MB of VRAM (1 GB recommended)**
Internet connection and registration are necessary for required software activation, membership validation, and access to online services.†

She bought the laptop in the summer so rather than running photoshop on it to test it, she spent the entire summer period just browsing the web and watching TV shows.

Roll on 3 months later when we started uni she opened up photoshop and surprise surprise the thing ground to a halt trying to open a RAW image from a cannon dslr camera.

So after me haggling PC world about Adobe minimum specs and realistic specs I was able to get an exchange on the laptop. This was only by talking to the manager of the store who went against the Purple shirt rule book for returns. But she ended up with a new desktop PC that would do the job she wanted for the budget she had set aside.

Moral of the story, do some research before you buy a laptop especially on the internal components (processor/graphics). Still unsure ask the guys over in the laptop section of the forum!
 
Thanks for most of the replies!

I paid £850 for the laptop and I don't think it's worth it basically, on top of that there are genuine problems with it.

WiFi will drop and windows thinks it's connected when it's not (not on device list on router) I then have to restart it to get it to work.

USB sometimes doesn't work with devices as simple as keyboards.

The display has dead pixels and I have 2 white spots appear when the laptop sits on desks or sits in a thick laptop case inside my bag with very little in it.

The SD card flap gets stuck and I have to wedge it open with a pen.

Audio often crackles and artefacts especially with high res video but also with music.

A whole slew of problems that I have never experienced with macs that I would normally use. I cannot RMA because I have software I use on it on a daily basis isn't available on the Uni PCs.
 
They're offering to fix it, it's not their problem that you can't live without it.
The very fact you're refusing their offer of help means you'll be laughed at by anyone you complain to about it.
 
GSWAudio said:
Thanks for most of the replies!

I paid £850 for the laptop and I don't think it's worth it basically, on top of that there are genuine problems with it.

WiFi will drop and windows thinks it's connected when it's not (not on device list on router) I then have to restart it to get it to work.

USB sometimes doesn't work with devices as simple as keyboards.

The display has dead pixels and I have 2 white spots appear when the laptop sits on desks or sits in a thick laptop case inside my bag with very little in it.

The SD card flap gets stuck and I have to wedge it open with a pen.

Audio often crackles and artefacts especially with high res video but also with music.

A whole slew of problems that I have never experienced with macs that I would normally use. I cannot RMA because I have software I use on it on a daily basis isn't available on the Uni PCs.
Click to expand...

What do you actually want them to do for you, if you're unwilling to return it?
 
Thread doesn't make sense, if it's faulty you can return it, if you don't like it you can sell it.

You can not use a credit cards buyer protection to claim a refund.
 
GSWAudio said:
I want a full refund - the laptop is crap. If get it RMAd I still get a cheaply made POS.
Click to expand...

How long has it been faulty for, if you've sat on it for months then it's your own fault you won't be able to get a refund.

Send it to John Lewis, and see what they do for you. I find it incredibly unlikely that the University can't provide you facilities to do your work on.
 
GSWAudio said:
I want a full refund - the laptop is crap. If get it RMAd I still get a cheaply made POS.
Click to expand...

Then surely you should have picked up on that within the original return time? And again you need to give them a chance to fix the issues before you can go further.
 
GSWAudio said:
I want a full refund - the laptop is crap. If get it RMAd I still get a cheaply made POS.
Click to expand...

Then return it again if it still has the same issues, and again if necessary, if after a few returns it still has the same issues you can then start claiming it has inherent faults which will entitle you to a refund, though you'll probably need to fight for it.
 
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