GMG (Green Man Gaming) Time Capsule fail!

Stelly · 6 Jan 2014 at 08:49

Hey Guys,

I thought that I would give you all a heads up here....

I have been having support from GMG for the last 8 months trying to get their Time Capsule to work without any luck.

I have bought a few games needing that capsule and I have not been able to play them.

I get a GC001 error to which they blamed my internet, OS and everything else that they could. I have tried my parents internet, a totally different computer, and Installing a new operating system without any success.

I'm now getting told that its a issue with their program and its basically though that I cannot play any of the games which I have bought!!!

Stelly

MrMarvelous · 6 Jan 2014 at 09:08

If you bought them legally and they don't work then get them illegally elsewhere until the issue is fixed?

Raumarik · 6 Jan 2014 at 09:12

Did they admit the fault was with their software in writing? If so I'd be after a refund, or be generating some negative press for them via twitter (ensure you tweet an image of the fault to them along with their admission).

Stelly · 6 Jan 2014 at 09:32

MrMarvelous said:
If you bought them legally and they don't work then get them illegally elsewhere until the issue is fixed?

Halfmad said:
Did they admit the fault was with their software in writing? If so I'd be after a refund, or be generating some negative press for them via twitter (ensure you tweet an image of the fault to them along with their admission).

Basically they did yes which was good of them, but still does not help me at all, they said this to me:

HI Stelly,

Unfortunately its not an account based issue but possibly client bugs. As I have no way to replicate the issues you were experiencing I'm afraid I have no immediate available fix for you at the moment.

Again, please accept accept our apologies for any inconvenienced caused and should you have any other queries, please do not hesitate to contact us again.

Green Man Gaming & Playfire
Customer Service

I'm not impressed at all... where should I take this??

Stelly

rubberduck · 6 Jan 2014 at 09:52

Stelly said:
I'm not impressed at all... where should I take this??

Stelly

Ermm... Ask for a refund?

tom_e · 6 Jan 2014 at 09:56

rubberduck said:
Ermm... Ask for a refund?

This, if they refuse then you can start generating some bad press.

Raumarik · 6 Jan 2014 at 10:31

Totally after a refund, it's not like your a clueless PC user Stelly, I'd be asking for money back, or kicking it up on social media.

Boycey0211 · 6 Jan 2014 at 14:40

yup refund time, Think you've tried enough to get it to work and even they have admitted defeat, perfectly entitled to a refund IMO

Neil King · 6 Jan 2014 at 14:47

Boycey0211 said:
yup refund time, Think you've tried enough to get it to work and even they have admitted defeat, perfectly entitled to a refund IMO

I wouldn't buy any games off them that require that horrible capsule client, just buy games that give you a steam or origin key if I was you.

Stelly · 6 Jan 2014 at 15:16

Hey guys,

I think that I'm going to have to go down that route as its really starting to annoy me now... 8 months without these games.... lets see what happens when I ask for a refund :\

Stelly

dreigns · 6 Jan 2014 at 18:30

I have used it before with no problems also seeing as you was or have problems running starbound [other thread ] as well me think u have something else wrong and yes I have used it on window 7 64bit maybe windows needs a reinstall

Stelly · 7 Jan 2014 at 19:08

I have mate, installed windows 7 twice, I'm on Windows 8 now. I think my starbound issue is to do with SLi...
Stelly

arknor · 7 Jan 2014 at 19:12

Stelly said:
Hey guys,

I think that I'm going to have to go down that route as its really starting to annoy me now... 8 months without these games.... lets see what happens when I ask for a refund :\

Stelly

http://www.computerandvideogames.com/281679/buggy-game-purchasers-entitled-to-refund/

bang a trading standards quote in their too.

yea retailer = not etailer but I doubt trading standards care about the difference.

if you have not been able to play the games then as far as trading standards are concerned the time capsule app is not fit for purpose and you should be refunded.