Anyone work for citylink?

davido_labido

davido_labido

davido_labido

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if so, fancy looking for my god damn parcel -.-looks like ive got around 800 quids worth of goodies floating around england somewhere =(

anyone else had a parcel lost, but then found again, or is it a lost cause, and should i scratch this one up to experience?
 
Yup , looks like they have lost my parcel, just under £1000 worth of stuff, and apparently i didnt have insurance on it (when they told me the price of collection, im sure that they said insurance was included, but obviously that was over the phone so havnt got any proof of that)


so... anyone know what i can do other than just take a hit?
 
Are you having a conversation with yourself?

I'm not judging you I am judging you

e: in more helpful news, have you spoken to them about this?
 
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If a company has sent you something and it hasn't arrived, it's their responsibility to sort it out - not yours, the sender should be contacting citylink and sorting it out..
 
Welcome to delivery companies, they are utterly horrendous and inept. Is there anything you can do to get your parcel, they surely can't just have lost it and do their prices not include insurance? have you contacted the company selling the product?
 
I had a similar problem with RM. They treat you like it's your fault that they've lost your bloody parcel. I had one the other day where the chap on the phone said "well you should have sent it tracked." I said to him something along the lines of, if you can't manage to do your damn job, you shouldn't be offering it then.

The refusal to accept any responsibility is just astounding. You shouldn't need to insure your parcels against anything - the companies should be looking after them and delivery them ffs, that's why they exist.
 
dirtychinchilla said:
You shouldn't need to insure your parcels against anything - the companies should be looking after them and delivery them ffs, that's why they exist.
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Yes but that would be more expensive, I send lots of cheap crap in the post and I wouldn't want to be paying for the damage to Hans Hermet Jenderson's £10,000 sex doll because it showed up with a gash in it.

If you didn't have optional insurance you'd be paying mandatory insurance on everything and postage would be really expensive.
 
yeh, i usually get insurance, but i i just didnt have enough in the account to cover it this time as it was a large parcel (70cm x 30 cm x 70cm) so didnt think they would lose a parcel that big.

i in theory am the sender, i have been given the goods as long as i collect them, which i had a courier to do, so its nothing to do with him tbh, its all on me =(

they have advised me to start a "lost item claim" which i have, but im getting passed around from "citylink" to "parcels to go" to "citylink click and send".

as i booked the first collection, but then changed it, they rebooked it themselves, apparently they shouldn't have done that, which is the angle im going to use if indeed they have lost my parcel.

Im just so annoyed, as the parcel was from a sponsor to do a rebuild, the first time i get anything like this and it gets lost in the bloody post =(
 
davido_labido said:
they have advised me to start a "lost item claim" which i have, but im getting passed around from "citylink" to "parcels to go" to "citylink click and send".
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This is the problem here.

Your contract is with Parcels2Go (I assume you actually booked this through them?), who have arranged for CityLink to do the job.
You have a contract with Parcels2Go, they have a contract with CityLink. You can't claim from CityLink because you aren't their customer.

You need to claim from Parcels2Go. Parcels2Go are highly likely to make this tedious and/or difficult and you will get second/third hand information.

Web resellers like P2G are fine as long as everything goes well. Any problems are generally a massive pain to sort out.


EDIT

Parcel "loss" is generally nothing to do with size. It's usually due to misdelivery or a missing routing label. The size of the parcel has almost no bearing on it's ability to become "lost"
 
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This is where the problem lies.

I booked through city link click and send (part of p2g) but when I rang them to change the postcode on the collection, citylink canceled the original pick up and re booked the collection (giving me a new consignment number)

Apparently, the city link employee shouldn't have done this.

Now citylink don't want anything to do with it because the original booking is through p2g (well the click and send thing) and neither do p2g. Neither want to say they are responsible.

However citylink click and send are now getting me to put in a lost parcel claim whilst they figure out who to blame and also to see if they can find my parcel in a warehouse somewhere!
 
talking to myself again, but update:

ive been offered £50 it seems..... for between 600 - 800 quids worth of gear.

i think im going to start a courier company and just steal everything lol
 
davido_labido said:
talking to myself again, but update:

ive been offered £50 it seems..... for between 600 - 800 quids worth of gear.

i think im going to start a courier company and just steal everything lol
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You can't be out of pocket if you never received the products from who you bought them from, they have to reimburse you.
 
Ah, parcel companies, who can charge you more to protect yourself against incompetence.

It's like paying for somebody to come and fit a TV to the wall only to have him smash his van through your conservatory window and drop the television on the floor and then have him say 'Sorry you didn't pay for the optional moron insurance so that's all on you'

It's almost as if it's in their interest not to be that careful because they can then sell insurance once everyone is scared :D
 
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