It's the fact a lot of my customers are paying £45 for a battery and reseal and ultrasonic clean. For me to then charge them £80 for shipping isn't going to happen.
Sending Parcel £5000 Insurance
- Thread starter lakitu
- Start date
It's the fact a lot of my customers are paying £45 for a battery and reseal and ultrasonic clean. For me to then charge them £80 for shipping isn't going to happen.
Ah sorry I assumed you were just selling them, hadn't considered the maintenance jobs.
I sent a watch to USA via UPS to be repaired - Got to their depot and had to open parcel just so they could see it wasn't a bomb - then we had to scrounge around for packaging and tape - insured it for £1k and it cost me £73 - It was sent back by Fedex insured for £1k for £46 - I got stuffed $20 US import tax and £50 for VAT and handling by Fedex - At end of day it was still cheaper than getting it done in UK.
Dave
Dave
Dave
Dave
Soldato
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How do customers get them to you?
Someone should have done the customs paperwork properly, you shouldn't have had to pay to get a repaired item back.
Either in person or Royal Mail Special Delivery.
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Then why not just stipulate carrier is at their choice and it will be sent back the same way?
If they weren't fussed and sent it that way then why not send it back that way?
If they weren't fussed and sent it that way then why not send it back that way?
RMSD will cover you for an item worth £2500. If the item is worth more than £2500 and you try to claim the £2500 back in the event of loss or damage you won't get any of it back because the item was not insured correctly in the first place.
Basically be prepared to have your pants pulled down because insurance for anything over £2500 is a lot of money.
Your best bet is to sign up to Parcel Pro; this is how most people in the hobby of luxury watches insure their post.
Basically be prepared to have your pants pulled down because insurance for anything over £2500 is a lot of money.
Your best bet is to sign up to Parcel Pro; this is how most people in the hobby of luxury watches insure their post.
Interesting thought. I've never had an issue with RMSD I just want to offer the best service for the customer. I have had a watch come to me via 1st class and it was worth 3K! I certainly wouldn't be returning it this way though!
I always declare £2500. Do you think they would refuse compensation on a watch that was worth more even though I declared £2500? These watches are second hand and the price is very much dependant on the condition not just the make and model.
Customer's responsibility to declare on the commercial invoice that it was a temporary export when it was sent out.
Soldato
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If you do this regularly why not look at overall insurance for goods in transit with a 3rd party?
We have a yearly policy for this which covers up to £45,000 per consignment and only costs around £800 per year.
We have a yearly policy for this which covers up to £45,000 per consignment and only costs around £800 per year.
Seriously? Do you have some examples of them doing this to people - seems a bit off in principle as you've paid for coverage up to 2.5k and you're claiming 2.5k the fact something is actually worth say 4k shouldn't matter. Unless there is some way of a thief knowing the item is worth over 2.5k then royal mail are taking on the same risk as if you sent a 2.5k watch... ergo I don't see the justification.
Wait...what?