Logmein free no longer 'free'

ruffneck · 21 Jan 2014 at 10:22

It seems logmein.com are cutting away their free service as of the 28th of January 2014

(nice notice there then!)

As I only have two computers and I rarely need remote access it doesn't make sense for me to purchase logmein pro, so it looks like I'm moving to teamviewer.

Nymins · 21 Jan 2014 at 10:25

Got the same email. Don't use it that often, but its a shame as I preferred it to Teamviewer.

marc2003 · 21 Jan 2014 at 10:26

i'd be furious if i were you. you should demand a refund at once. :mad:

Ringiho · 21 Jan 2014 at 10:26

Yeah I got this too, pretty naff. I certainly won't be paying for it as I use it so little.

Shame!

ruffneck · 21 Jan 2014 at 10:30

marc2003 said:
i'd be furious if i were you. you should demand a refund at once.

Its an outrage!

Ethermaster · 21 Jan 2014 at 10:49

Thats why I have built a server with RDS as I can login to any of VM's where ever I am in the world

malachi · 21 Jan 2014 at 13:46

Whats the alternative now without installing a third party app?

KIA · 21 Jan 2014 at 15:20

malachi said:
Whats the alternative now without installing a third party app?

RDP.

skyripper · 21 Jan 2014 at 15:43

Is there anything free (or close to it) which supports multi-monitors or remote-control of doddering relatives flaky XP machines?

Deleted member 77746 · 21 Jan 2014 at 15:44

FREE now NOT FREE.

SHOCK, HORROR

ChocolateStarfishRammer · 21 Jan 2014 at 15:45

Im pretty annoyed by this, have used it for years!. I use it a lot but not enough to warrant me paying $50 for 2 machines!...

Gunna have to look into finding something else now!

Deleted member 77746 · 21 Jan 2014 at 15:47

ChocolateStarfishRammer said:
Im pretty annoyed by this, have used it for years!. I use it a lot but not enough to warrant me paying $50 for 2 machines!...

Gunna have to look into finding something else now!

http://liliputing.com/2014/01/logmein-discontinues-free-remote-desktop-service.html

ChocolateStarfishRammer · 22 Jan 2014 at 09:37

Thanks Bell.. Think I'm gunna jump ship to Teamviewer. Seems the best choice!

ruffneck · 22 Jan 2014 at 10:27

I jumped ship to team viewer, works fine.

Rainagul · 22 Jan 2014 at 10:28

Team viewer must be loving the attention. Been using the Beta V9 recently for a few computer and it works a charm.

ruffneck · 22 Jan 2014 at 10:30

mrbell1984 said:
FREE now NOT FREE.

SHOCK, HORROR

Its not really the main issue here, The main issue is Logmein Pro offers far more features than most people require. Had they kept the basic service level logmein free offers but at a reduced rate I'm sure most people wouldn't have a problem.

Including myself

CHokKA · 22 Jan 2014 at 11:11

mrbell1984 said:
FREE now NOT FREE.

SHOCK, HORROR

That's not really the point now, is it? I've been a long term user of LogMeIn, and I've always recommended their products highly to anyone that asked me for a remote solution that is simple to use. On the back of that, some of those people use the free edition, others use Pro or even Central. I myself switched our company away from our old remote support solution and onto Rescue, costing us almost £3000 per year for our seats, and now in one fell swoop LogMeIn have made me look at alternatives to all their products (including us switching away from Rescue) purely because they've just made my life ten times more difficult at work. I've had users call me up asking me what alternative they should go with because they're annoyed at having no notice of the cessation of the free edition, and they have absolutely no need for the extra features that a Pro account offers. I don't blame them to be honest. When I found out yesterday I was really annoyed and to be honest the way LogMeIn have handled this is terrible. I use a wide spectrum of LogMeIn products but now on principle I'll be switching to something else. I've already signed up for a trial of GoToAssist for our office, and I have installed TeamViewer on my home PC and removed all traces of LogMeIn free from all the PCs that I connected into for personal use.

Good job LogMeIn. Your products are awesome, but your customer service is shocking and I think that the way you've done this says a lot about how you think of your customer base.

Deleted member 77746 · 22 Jan 2014 at 11:16

ruffneck said:
Its not really the main issue here,

CHokKA said:
That's not really the point now, is it?

Too late, it's either pay or move to another service.

CHokKA · 22 Jan 2014 at 11:27

mrbell1984 said:
Too late, it's either pay or move to another service.

So if you were in our boat, what would you do? Pay up because they've just held a loaded gun to your head and forced you to do so to continue to use their service, or move somewhere else? It's easy to make comments on a situation that you're not affected by, but what if you tried putting yourself in our shoes?

tom_e · 22 Jan 2014 at 11:31

CHokKA said:
So if you were in our boat, what would you do? Pay up because they've just held a loaded gun to your head and forced you to do so to continue to use their service, or move somewhere else? It's easy to make comments on a situation that you're not affected by, but what if you tried putting yourself in our shoes?

I am in your shoes as I've used the free version for about 10 years but it really is as simple as pay up for a service you obviously get a lot of value from or move to another free service.
They're not running a charity.