Ebay Woes

Alz_D

Alz_D

Alz_D

Associate
Joined
20 Oct 2011
Posts
1,155
Location
Work... Usually
Just after a bit of advice please. I have hardly ever used ebay. Sold a few 7950's which went great. Desperately need some funds so decided to sell what parts I had here.

Sold a Maximus Extreme -Z board. Went for £77 and buyer with good feedback paid immediately. He's filed a dispute today:

"I received the item on Friday but didn't open it until today (Saturday) before installing in the system i did a quick visual inspection and note that there are a couple of bend pins in the processor mount. I will be speaking to someone with experience in these matters on Monday to see if the problem can be rectified and at what cost. I shall then be back in touch to let you know if I will be sending back for refund"
Click to expand...

I have photo of the socket showing no bent pins took before dispatch. My biggest worry is I'll end up out of pocket and he'll damage the board. I've replied saying:

"Hi, I am awfully sorry you are not happy with the item - as photographs have been taken before the item being sent - in particular the cpu socket showing all pins to be in perfect order (one of these is on the item description page) - Can you please provide me with photos of the damage. The only way this can have happened would be in transit or during installation by yourself. You say you've installed the board - you will know if the board is working. Any damage to the board has happened after in has been shipped
Click to expand...

What usually happens here? Where do you think I stand? :(
 
I've uploaded the picture showing the pins - I just hope this doesn't go the other way. Can't believe someone would be so cheeky.
 
Did the right thing taking a picture of the motherboard. I took a picture of my PS3 serial number before I sold it, so he doesn't come telling me it has YLOD.

2/3 weeks later, everything fine.

Its just a small precaution you take that is free.

You seem to be covered.
 
Experienced something similar myself, except the buyer lodged the complaint 10 days after it was delivered. Likewise he said he'd only just inspected the board and there was a bent pin. Despite providing images of the pins before despatch, Paypal ruled in his favour leaving me with a negative balance of £110.

I hope you're more successful.
 
I wouldn't be so sure a simple picture of the socket before you sold it will be enough. I normally take pictures with serial code, seller ID and item number clearly displayed, else otherwise who is to say I didn't grab the photo from Google images. Whether or not even that is enough for PayPal I haven't yet found out...

I wouldn't recommend selling PC hardware on eBay, as you don't have much comeback if the buyer messes up during installation, which is probably what has happened here.
 
This is what worries me. I've done nothing wrong and could lose out. If he's damaged the board I'll be gutted
 
Another 462 posts and I can sell on here :D

Thanks for all the replies. Fingers crossed I get the fair outcome.
 
I sell a lot of used/refurb boards on eBay and I have had this happen quite a few times. Pictures do not really help to be honest.

You did the first thing correctly, he will probably say there was no damage to the packaging. But if he does then tell him you will be claiming for the damage with the courier and they will contact him for a statement. That usually changes their mind on how the damage happened.

If they open a paypal case then you will need to phone paypal, they will then escalate it. You can then file a fraud claim with action fraud and send paypal the details, paypal will then cover you. I don't really agree with this as I believe the buyer does get their money back, which is really quite annoying.

Hope this helps.
 
BEFORE:


He's sent me this:

20140125_103958.jpg


I did the visual inspection before attempting installation and that when I noticed the damage. I looked at your pics and you are correct in saying they show the pins clearly, whats more they clearly show the area I have found the damage so the problem must have happened in transit, was there any insurance on the parcel?
Click to expand...

It was in original box and well packed - there is no way this happened in transit.
 
Alz_D said:
It was in original box and well packed - there is no way this happened in transit.
Click to expand...

Having worked in despatch for a big retailer in the past I wouldn't be in quite such a hurry to say theres no way it happened in transit :|

Does look like installation fail but hes unlikely to admit that :S
 
Yeah it looks like install fail to me too! It was in it's original box, with the cpu cover down (which protects that area) in an anti static - box wrapped in bubble wrap and parcel paper.
 
I hope you took serial numbers, as that socket on the pic might not even be your board.

or like others said, he bent them during install.

I've sold satnav on bay that was perfect.
2 days later he send me a message that it's faulty and wants refund.
I say: not so fast pal, return it first and when I test it and compare serial numbers you can have your refund.
another 2 days go by and suddenly it's working fine.

utter muppets on bay these days, scammers paradise.
 
not entirely sure Im loking at the right place...
2 pins almost upright, middle, closest row to the caps?
DId it have a socket protector on?

I'm with the 100% didnt happen in transit tbh
Buyer is clearly either swapping out a knackered board or has failed to insert a CPU.

Did u note serial numbers and such?
 
You must log in or register to reply here.
Back
Top Bottom