Issue's with my K70.

mgsdetail

mgsdetail

mgsdetail

Associate
Joined
1 Feb 2012
Posts
193
Got a few LED's which don't work anymore and also and couple of keys which work when it suits them.
Does anyone know how hard it is the swap out the LED's in this KB or should I just RMA it? If I do send it back, what is the lead time with Corsair as I will have to buy another KB while I wait.
 
Corsair RMA center seems to have hit meltdown, I started an RMA ticket 14 days ago and still have had no reply to the ticket or the emails i sent.
Link to my thread on Corsairs forum Clicky
 
I have same issue, i send the RMA request and got it within the hour, i returned via Royal Mail (£20 postage!!) which takes about 4 days, so far its been 7 days and no word from Corsair
 
I quite fancy a K70 with blue LEDs (and MX Browns) but I really wanted a black keyboard, and also, it seems to be the blue LEDs that are causing the problems. So that puts me off somewhat

I'm thinking of waiting for the RGB version, but I imagine that will be considerably more expensive. And may have issues itself anyway?

Steve
 
Hello there mgsdetail,

Did you purchase the keyboard through us?

We cover the warranty on Corsair keyboards for the initial year. After this time we can still RMA the product but we send it onto Corsair for repair / replacement.

Normally you always go through the re seller for the 1st year so if it was purchased in Aug 2013 you could have come through us (If you purchased it from us)

Regards

Bailey
 
Bailey said:
Hello there mgsdetail,

Did you purchase the keyboard through us?

We cover the warranty on Corsair keyboards for the initial year. After this time we can still RMA the product but we send it onto Corsair for repair / replacement.

Normally you always go through the re seller for the 1st year so if it was purchased in Aug 2013 you could have come through us (If you purchased it from us)

Regards

Bailey
Click to expand...
Doh!!!
Yep got it from you guys .. didnt think it would be covered after 28 days , my fault i should have asked first
ill know in future thanks bailey
 
Just give me a shout if you need anything else in the future

With it going back to Corsair this time I am very limited to what I can do now

Best Regards

Bailey
 
Darkpilgrim said:
Corsair RMA center seems to have hit meltdown, I started an RMA ticket 14 days ago and still have had no reply to the ticket or the emails i sent.
Link to my thread on Corsairs forum Clicky
Click to expand...

Hi did you manage to get an answer from corsair??
i sent my board back at the beginning of feb and they have not responded to any of the comments i placed on the ticket and i tried to email back to the support email and no answer , very frustrating
The status of RMA is processing and has been for weeks i mean how long to send out a bloody keyboard!!! plus the fact it cost me 20 notes to return it!

Just wondering how long before yours was resolved
 
Drop a trust message to the corsiar rep Greybeard. He's most likely missed this thread, but he always gets on top of RMA's and helps deal with them personally, so they get through the system as fast as possible.

Had a M90 mouse with scroll issues and messaged Greybeard and not only was shipping covered by Corsair but a new mouse was UPS'ed to me the week later.

http://forums.overclockers.co.uk/member.php?u=148202
 
Last edited:
andrewohare said:
Hi did you manage to get an answer from corsair??
i sent my board back at the beginning of feb and they have not responded to any of the comments i placed on the ticket and i tried to email back to the support email and no answer , very frustrating
The status of RMA is processing and has been for weeks i mean how long to send out a bloody keyboard!!! plus the fact it cost me 20 notes to return it!

Just wondering how long before yours was resolved
Click to expand...

Sorry for the delay and inconvenience Andrew. Give me your ticket # and I'll make sure that we speed things up here.

On a side note: For some odd reason, I've been seeing a lot of RMAs not being replied to on time or tickets that are not getting updated lately. This is just recent though, our Customers Service is typically on point when handling RMAs. I've brought this issue up to them, and I can assure you that they are doing their best to fix whatever is broken in our RMA system.
 
Hi Greybeard, thanks for getting back to me, i have updated the ticket to accept the replacement

Let me know if i need to do anything else
Andrew
 
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