Can anyone explain what this means exactly?
"Each tour operates subject to sufficient demand.
In the event of 'Places of Interest' being closed, or road conditions en-route prevent the tour as advertised being operated, every endeavour will be made to substitute an alternative, but the Company reserves the right to cancel or alter arrangements."
Basically, I went on a tour with the gf, we booked one specifically to see Stonehenge and spend an afternoon in Bath.
However, we were told we'd go to Salisbury for a short visit to the Cathedral, which meant our time in Bath was only for one and a half hours.
We specifically wanted to spend the afternoon in Bath, and weren't too happy after realizing how short a stay we'd have, thus missing out on all the things we wanted to visit.
I'm in the middle of writing a complaint letter., so we just wanna know where we stand really.
From what I can see from the last paragraph, is that they can cancel or alter arrangements if the places of interest are cancelled, or roads or closed.
But it doesn't mean that they can simply add another stop, and take away from the actual tour I had paid and wanted.
This is the description of the Bath tour
"A whole afternoon to discover Bath's major sights; our walking tour will show you Pulteney Bridge, the Circus and the Royal Crescent, you will get a fascinating insight into how Bath became the world-class attraction it is today. Bath offers a unique experience with stunning architecture, great shopping and iconic attractions."
We received none of the above.
Cheers guys!
"Each tour operates subject to sufficient demand.
In the event of 'Places of Interest' being closed, or road conditions en-route prevent the tour as advertised being operated, every endeavour will be made to substitute an alternative, but the Company reserves the right to cancel or alter arrangements."
Basically, I went on a tour with the gf, we booked one specifically to see Stonehenge and spend an afternoon in Bath.
However, we were told we'd go to Salisbury for a short visit to the Cathedral, which meant our time in Bath was only for one and a half hours.
We specifically wanted to spend the afternoon in Bath, and weren't too happy after realizing how short a stay we'd have, thus missing out on all the things we wanted to visit.
I'm in the middle of writing a complaint letter., so we just wanna know where we stand really.
From what I can see from the last paragraph, is that they can cancel or alter arrangements if the places of interest are cancelled, or roads or closed.
But it doesn't mean that they can simply add another stop, and take away from the actual tour I had paid and wanted.
This is the description of the Bath tour
"A whole afternoon to discover Bath's major sights; our walking tour will show you Pulteney Bridge, the Circus and the Royal Crescent, you will get a fascinating insight into how Bath became the world-class attraction it is today. Bath offers a unique experience with stunning architecture, great shopping and iconic attractions."
We received none of the above.
Cheers guys!
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