Afternoon people,
I know we've got a lot of knowledgeable people on here so I've got a question about getting some money back from a company that was apparently sold a couple of days after a payment was made and the new owners have no record of the payment being received and when told that an email invoice exists to show payment they're just claiming that as the money was paid to the company under the old owner and the money has not been given to the new owners it's not their problem.
They money was paid by PayPal but unfortunately as it's for a service in this case a photobooth for a wedding raising a dispute is not possible.
My next idea was to go through the Visa Debit chargeback scheme, but just in case this is a no go for whatever reason as well what options are left?
It's for £400 so while not a massive sum in the overall cost of a wedding it's substantial enough to not want to walk away from.
The company is not a big well known provider it just appeared (before being sold) to be a husband and wife team who ran a company providing photobooths and sweet carts and the likes for events so they're not registered at companies house or anything like that.
If all else fails then the couple have insurance for things like this but I think we'd rather get the full amount back from these people without having to take a hit on the excess.
I know we've got a lot of knowledgeable people on here so I've got a question about getting some money back from a company that was apparently sold a couple of days after a payment was made and the new owners have no record of the payment being received and when told that an email invoice exists to show payment they're just claiming that as the money was paid to the company under the old owner and the money has not been given to the new owners it's not their problem.
They money was paid by PayPal but unfortunately as it's for a service in this case a photobooth for a wedding raising a dispute is not possible.
My next idea was to go through the Visa Debit chargeback scheme, but just in case this is a no go for whatever reason as well what options are left?
It's for £400 so while not a massive sum in the overall cost of a wedding it's substantial enough to not want to walk away from.
The company is not a big well known provider it just appeared (before being sold) to be a husband and wife team who ran a company providing photobooths and sweet carts and the likes for events so they're not registered at companies house or anything like that.
If all else fails then the couple have insurance for things like this but I think we'd rather get the full amount back from these people without having to take a hit on the excess.
