Caporegime
- Joined
- 22 Oct 2002
- Posts
- 28,923
- Location
- Boston, Lincolnshire
I bought my other half a Ignis Sport as she needed a daily to get her to work etc and wanted something economical while being fun also. For the price the Ignis Sport was a no brainer. Bought in September and she crashed it in January while rushing to work with a frozen windscreen and actually crashed it into a car down our road 
. Ever since it has been a ball ache to get it fixed. First time it came back body panels were not fitted correctly, the fog lights were not fitted flush and the old ones were put back on with broken clips. I sent it back to them to rectify their shoddy workmanship but also told them the wheel had been pushed back into the arch on the passenger side and had not been fixed. (Where the collision was). They keep harping on about their alignment machine is saying everything is okay but the caster is out 2 degrees from the drivers side but they assure me it is within 'tolerance' of manufacturer specifications. The ball joint is also leaking on that side but are trying to fob me off that it has been like that for a while. (I know this to be rubbish as I had the car on jacks to check it over when it was purchased).
Fast forward they ring me today to say the car has gone to a local Stoneacre for a second opinion (more cowboys). Who also said the alignment machine is in 'tolerance'. I complain about this saying the car needs to go onto a jig not on a alignment machine as bent parts can easily be put right with some adjustment masking the real problem.
His answer to me was some cars come as standard with different offsets between drivers and passenger side wheels like I was some kind of chump. I have asked members of the Suzuki Ignis owners club to measure the distances on their cars so I can give it to the insurance evaluator who I expect a phone call from tomorrow.
Drivers side which is fine.
Passenger side wheel where the impact happened is pushed back nearly 3cm.
I don't have pictures of the initial damage but this is what it looked like when I patched it up. I had to beat the wing with a hammer to straighten it out too. Also the car she hit managed to have its wheel bent 45 degrees so there was a lot of force put on the passenger side wheel of her car.
Also here is some of their initial work.
Fog light surrounds not fitted flush onto new bumper.
Wing extension not fitted correctly and not flush.
Original fog light surround has not been repainted since accident and clips broken on the bottom. My bill state this has been paid for and replaced as well.
I wont state who it was yet but it's one of those usual chain repair companies used by insurance companies. Is it worth sending a email to the CEO of the insurance company with images and my unhappiness? The main problem in my opinion is that the car should have gone on a jig in the first place and then written off as now the repairs are going to out value the car. (£1500 so far in repairs and that doesn't include the return of the car). This is why both the repairer and evaluator are trying to fob me off as I guess they will both get in trouble for losing the insurance company money.
. Ever since it has been a ball ache to get it fixed. First time it came back body panels were not fitted correctly, the fog lights were not fitted flush and the old ones were put back on with broken clips. I sent it back to them to rectify their shoddy workmanship but also told them the wheel had been pushed back into the arch on the passenger side and had not been fixed. (Where the collision was). They keep harping on about their alignment machine is saying everything is okay but the caster is out 2 degrees from the drivers side but they assure me it is within 'tolerance' of manufacturer specifications. The ball joint is also leaking on that side but are trying to fob me off that it has been like that for a while. (I know this to be rubbish as I had the car on jacks to check it over when it was purchased).Fast forward they ring me today to say the car has gone to a local Stoneacre for a second opinion (more cowboys). Who also said the alignment machine is in 'tolerance'. I complain about this saying the car needs to go onto a jig not on a alignment machine as bent parts can easily be put right with some adjustment masking the real problem.
His answer to me was some cars come as standard with different offsets between drivers and passenger side wheels like I was some kind of chump. I have asked members of the Suzuki Ignis owners club to measure the distances on their cars so I can give it to the insurance evaluator who I expect a phone call from tomorrow.
Drivers side which is fine.
Passenger side wheel where the impact happened is pushed back nearly 3cm.
I don't have pictures of the initial damage but this is what it looked like when I patched it up. I had to beat the wing with a hammer to straighten it out too. Also the car she hit managed to have its wheel bent 45 degrees so there was a lot of force put on the passenger side wheel of her car.
Also here is some of their initial work.
Fog light surrounds not fitted flush onto new bumper.
Wing extension not fitted correctly and not flush.
Original fog light surround has not been repainted since accident and clips broken on the bottom. My bill state this has been paid for and replaced as well.
I wont state who it was yet but it's one of those usual chain repair companies used by insurance companies. Is it worth sending a email to the CEO of the insurance company with images and my unhappiness? The main problem in my opinion is that the car should have gone on a jig in the first place and then written off as now the repairs are going to out value the car. (£1500 so far in repairs and that doesn't include the return of the car). This is why both the repairer and evaluator are trying to fob me off as I guess they will both get in trouble for losing the insurance company money.
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