'No Signal' after Windows 7 symbol.

Jord210

Jord210

Jord210

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29 Oct 2013
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Post for a friend

PC Specs -
AMD A6-5400K 3.6Ghz intergrated graphics
MSI micro atx mother board
300 watt power supply
4gb ram
DVD drive

He's removed the ram and put it back in.

The monitor says 'No signal' straight after the windows 7 load up symbol and says 'Welcome'. He's booted it up in safe mode and it works fine. I recently him to downloaded driver sweep, deleted his graphical drivers and he booted it up and it asked for startup repair. He re installed Windows, re installed his drivers and restarted the PC but no luck, the same problem.

He's tried to restore his PC many times but still no luck.

It also does a automatic windows update when he installs the drivers.

He downloads the drivers from the disc supplied.

It also keeps asking him that his windows key is invalid but doesnt come up with that annoying message about 'Buy a valid windows now'.

He also told me to add that he will love anyone forever if you manage to solve this.
 
Well its defo software problem if its working in safe mode, sounds to me like he's either set the wrong screen resolution or the wrong refresh rate in the GFX driver, fix it in safe mode.
Windows boot logo and safe mode is 800x600 if I remember right.
 
Jord210 said:
He downloads the drivers from the disc supplied.

It also keeps asking him that his windows key is invalid but doesnt come up with that annoying message about 'Buy a valid windows now'.
Click to expand...

Has he tried downloading the latest drivers from the internet. Is this mobo or graphics drivers? If necessary, the only driver I install from disc is the ethernet driver.

The windows install message looks problematic. What is the history of his copy of windows? OEM, retail, different motherboard etc.

Could be the PSU if it fails under load booting into windows. What make and model?
 
Does he have a gpu he could try/borrow as could be faulty onboard gpu problem...nothing too powerfull though with a 300w power supply.

That could also explain the windows activation message as os would perhaps see it as a different pc...had it once after a removed a stick of ram from a pc lol
 
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sounds like the display resolution is more than the monitor can take, i may be wrong, but try booting into vga mode, then see if it works
 
That's why I said earlier, he has forced the wrong resolution or the wrong refresh rate, if you force it, windows cant fix it, you need to boot into safe mode and fix it manually is the only way.
 
@ op be sure to run latest bios first

its working in its default state as your seeing the bios/win loading screen ect,but soon as its loading the drivers it stops working

forget the drivers on the cd,use the latest ones off amd website

either bios/driver issue imo,also test with hdmi/dvi/vga ports if your monitor supports them
 
Some furthur infomation, I'm just gonna copy and paste everything he said.

Tell them that I have done a complete wipe, tell that I keep the resolution 800x600 when I get it up. Also tell them that I got the Graphics drivers off of the amd website.

And tell them that my windows disc is a real one but its an old one, tell them that the code is not valid so I uncheck "Activate Windows When online" and don't put anything in the code box, so I think I'm in like a demo mode until I activate it.

And tell them that this is my email for further info - [email protected]

And tell them even after I install the drivers and I try to go into the AMD Catylist it doesn't work and says that I don't have the right drivers or its not compandable

Ask them if it can be a Windows issue because I can't even delete anything

It says thw windows installer service could not be accessed. This can occur if the windows installer is not correctly installed. Contact your support personnel for assistance

'm contacting Microsoft to see if I can get a new key or revaludate mine
 
not sure about windows issue, although from what you describe above, it shouldn't be doing any of that on a clean install, especially saying things like "the windows installer service could not be accessed. This can occur if the windows installer is not correctly installed. Contact your support personnel for assistance", try running memtest, you say all he did was remove his ram and put it back in, maybe he damaged it in the process, or just try with 1 stick of ram.

Sounds like some serious data corruption is going on along the way, and that could very well be a hardware issue.

I take it he's not overclocking ?

The PSU is a bit weak.
 
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Thats PSU fills me with no confidence what so ever!!

Can you test with another decent model?
 
We did some troubleshooting today, and this is what we did -

He had a spare hdd, new and not used, so we put that in and installed windows 7 on it, worked absolutely fine. Had to do loads of updates (like you would expect), restarted and worked fine, so then we installed the graphical drivers, restarted and it just did the same error and no signal after the windows logo. We can still get into safe mode makes me personally believe his GPU might be the actual problem. We have done this twice with downloading the drivers from both the website and the disc. Bearing in mind this is integrated.
 
Yep sounds like a faulty onboard gpu to me....try a gpu in it...low spec as possible with that psu though!!! :)
Definitely the correct graphic drivers you are installing? presume they are if from disc that came with mb....worth double checking though.

Cheap £20 card should hopefully bypass the problem....though could be a sign that mb is on its way out :(
 
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