Aranging own courier for ebay win

Slobbo said:
I can link to the PayPal user agreement and that renders all advise completely worthless.

"I'd imagine" doesn't really cut it, benjii. Was hoping for some responses with a bit of substance.
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If you post that link then it will be helpful for other people in the same situation.
 
Hang on, he states 'buyer can collect or arrange their own courier' and suddenly you're shocked when he won't do it for you? Why on earth are you arguing with him when he clearly stated you have to do it?
Learn to read for God's sake. If you wanted someone to post it, you should have bought an item with P+P as an option.

Also, if the courier YOU booked damages the item, how on earth is that the seller's fault?! Apply some logic.
 
mattyprice4004 said:
Hang on, he states 'buyer can collect or arrange their own courier' and suddenly you're shocked when he won't do it for you? Why on earth are you arguing with him when he clearly stated you have to do it?
Learn to read for God's sake. If you wanted someone to post it, you should have bought an item with P+P as an option.

Also, if the courier YOU booked damages the item, how on earth is that the seller's fault?! Apply some logic.
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I'm more than happy to arrange my own courier, I just suggested it was in the buyers interest if he arranged it. And he now agrees this to be the case.

So if the item arrives damaged, nor not as described, I don't have any claim through Paypal or ebay? I have to claim through the courier because I paid for the courier?

Where's the logic in that? Do you really think I give up rights afforded by Paypal / ebay because I paid for the courier?

Can people just stick to the original question rather than just giving irrelevant angry responses. Thanks.
 
MrKeeno said:
If you organise the courier only you can claim for compensation, they will not discuss a claim with anyone else.
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Exactly my point.

It would probably be far easier for me to launch a Paypal claim in that scenario and get a full refund.
 
you are the nightmare buyer on ebay sellers on here talk about.
'buys item listed as collection or own courier only'
'decides if its damaged in transit it is somehow the sellers fault'
'forces seller to arrange the courier'

Shame the seller isn't a member on here, be interesting to hear his take on it!
 
Slobbo said:
Can people just stick to the original question rather than just giving irrelevant angry responses. Thanks.
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I did, you ignored me and went off on one, the same way you have been frankly quite rude to everyone else in this thread. Only reason I'm posting again is to hopefully stop you screwing another ebay seller over by being stupid.

1. The seller did not offer postage maybe because they dont have time or would prefer pickup, so no it is not 'in his own interest' to arrange a courier! In fact I think he can probably cancel your winning bid based on this.

2. If you did arrange a courier, and the item is not as described, then this is basis for a paypal claim. If it is the correct item but damaged then you will have tyo claim off the courier, as they will not accept a damaged parcel on pickup so its not the sellers fault.

3. At no point do you give up your paypal rights, but the seller is not to blame for a shoddy delivery company. Thats like me blaming you because my item turns up damaged!

If you could just stick to the original question rather than just giving irrelevant angry responses. Thanks.
 
opening a case as retaliation against a seller, or making false claims is considered abuse of the eBay Money Back Guarantee. We take fraud very seriously and investigate any cases that we believe to be opened with fraudulent intent. Buyers abusing this system are subject to action on their accounts as described in the User Agreement.
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Direct from ebay ;)
 
Seller probably doesn't realise how easy and straight forward it is these days for common consumers to organise a parcel courier pick up.

They probably think you need a big business account worth £1000s of deliveries a week with DHL or something.
 
OK, let me make it really simple as you seem to have trouble understanding.
YOU book the courier, therefore the contract for the carriage of the item is between YOU and the courier. Nothing to do with the seller.
If the item arrives damaged in transit, YOU decided which courier to use, NOT the seller. It's nothing to do with the seller - you have a contract with the courier to get the item to you in good condition.

If it's not as described then you have a claim against the seller, as that's nothing to do with the courier. However damage in transit is between you and the courier, no one else.

Does that make it easier to understand?
 
Slobbo said:
Exactly my point.

It would probably be far easier for me to launch a Paypal claim in that scenario and get a full refund.
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And that would be morally dubious. If you (not the seller) have a contract with a courier who damages the item in transit then do you feel it is fair for the seller to have to refund you and be out of pocket?

If the situation were reversed and you were the seller then would you be happy to refund a buyer in these circumstances, regardless of who EBay sided with?
 
He's already said he'd file a PayPal claim if he went to collect an item and dropped it on the way home, I don't think morally dubious is an issue.

The seller shouldn't be accepting PayPal unless he is going to be shipping the item out since PayPal only care about a tracking number and proof of delivery, which can't be provided if the item is collected. However, this isn't a reason to screw someone over.
 
I sell many things on Ebay ( mostly unwanted random household items ) much of the time it is a fairly pain free experience. Irregularly I will get a none paying bidder ( usually 1 in 10 ) Ebay second chance offer and the case centre helps with that.

However every now and again I get a massive pain in the butt, who decides not to read the auction i.e. I usually list no collection and they want to collect or they win the auction and then proceed to whinge about the postage being too much for a heavy item. Other times I will get unreasonable stupid people who as usual do not read listings or expect things which I quite clearly state are not possible or the item does not come with.

I get the feeling here that you are one of the few massive pain in a butts I would normally get... =(
 
Seller is responsible for getting it to you in one piece, whatever he says. Them's the rules.

Whether he wants to pay up for any damages caused by the courier is irrelevant. Cash-on-collection-only is also not enforceable.

Hope that makes it clear.
 
Blackjack Davy said:
Seller is responsible for getting it to you in one piece, whatever he says. Them's the rules.

Whether he wants to pay up for any damages caused by the courier is irrelevant. Cash-on-collection-only is also not enforceable.

Hope that makes it clear.
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Please quote which part of the sellers agreement states this, as I couldn't find it.

Cash on collection is discouraged correct, but the seller responsibility you said is ****.
 
Blackjack Davy said:
Seller is responsible for getting it to you in one piece, whatever he says. Them's the rules.

Whether he wants to pay up for any damages caused by the courier is irrelevant. Cash-on-collection-only is also not enforceable.

Hope that makes it clear.
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wow, just wow.......

The courier the seller never had anything to do with is his responsibility? :rolleyes:
 
Boycey0211 said:
Please quote which part of the sellers agreement states this, as I couldn't find it.

Cash on collection is discouraged correct, but the seller responsibility you said is ****.
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Which is why it's collection only...

Getting it to you is... you collecting it from his house or you getting someone to collect it on your behalf....

IT IS YOUR RESPONSIBILITY AND NOT HIS.

Man up FFS

To think you would win an ebay or paypal claim is laughable at best...

Damaged in transport = you transported it... your problem
 
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