In a grumpy mood.

dannyjo22

dannyjo22

dannyjo22

Caporegime
Joined
9 May 2005
Posts
32,030
Location
Cambridge
Balanced individuals of GD, help me make a decision. I'm grumpy after nightshifts and feel incapable of making the right call.

I bought my son a lego figure off ebay described as in excellent condition. It arrived in less than ideal condition, sloppy joints, the hands so worn they couldn't hold a plastic lightsabre up straight. I entered into dispute and the seller agreed on the 22nd of may for a partial refund so I could buy new Hands and arms.

Fair enough.

Then no contact or refund, so I escalated the case and got a full refund from ebay. Then I receive this message from the seller....


Hi there please consider changing my neg feedback - I have had 100% record for years and just now have started ebaying stuff for my child. We have had so much stress (family bereavements) and I accept having said I wld do a 50% refund I didn't know how and then we went away, then had a tummy bug...I shd have just done a 100% refund - it is only £7 and now buyers won't trust me. I see you have 100% (including my feedback re you)so I know you know it is important. We will send another SW figure

Change the feedback or not? I'm tired, had a row with the Mrs already today and still have cars to clean and grass to cut. I am grumpy and want to tell them to get lost, but the family breavement is tugging on my heart strings :(

Yet the grumpy part of me thinks they are just trying it on. My wifes useless in these instances, she would see the good in people if they had sent a dump in a bag.
 
Leave it as is. They gave pretty poor service by the sounds of things and have only reacted now once negative feedback was left; you shouldn't need to leave feedback for them to react in the manner they ought to have all along!
 
I didn't really know how to respond to this, you can never tell if its a troll or not.

The best you could do I supposed is to change it to neutral with the fact you got your money back. Personally, positive feedback could be too much with the state of the item you received.
 
Find his address and poo through his letterbox,

Serious answer, no he sold something and described it incorrectly and then didn't rectify the situation.
 
I personally wouldn't change it as you're rating your own interaction with the seller, and yours was negative. If it's just a single negative then it's not going to affect them in any way as it clears after 6 months or so anyway.
 
snips86x said:
I didn't really know how to respond to this, you can never tell if its a troll or not.

The best you could do I supposed is to change it to neutral with the fact you got your money back. Personally, positive feedback could be too much with the state of the item you received.
Click to expand...

This. They certainly don't deserve positive feedback, but if they fix the problem (after all the hassle) then neutral seems fitting.
 
Started ebay dispute over £7?

Whilst I agree with the principal of what you did, and they should have refunded. It does seem an honest person who now see's the light of day and for the sake of you getting your money back, along with still having the figure, (and she's offering you another one!)

I would personally change it to neutral, or even positive with a comment about eventually getting sorted out.
 
Put negative feedback but do an explanation line that the seller will resolve issue. The fact is you had a poor experience so that should be made known to other sellers in case they want to avoid the hassle
 
I hope you are returning the item to him if you got a full refund. And you left negative feedback for literally nothing. There is a neutral option you know.
 
I'm not sure, from what you've said, that I would have left negative feedback in the first place. I'd also probably have been a little more patient with escalating the case after being offered the 50% refund.

That said, it's up to you really. Do whatever best fits in with you being able to get on with your life and forget about it. Whether that be do nothing and leave as is, or otherwise soothe your conscience by revising the feedback.
 
I would remove the feedback but that's just the type of person I am, if he's lying through his teeth with the sob story then let higher forces deal with him. :p

Hopefully he has learnt his lessons.
 
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