New consumer rights come into effect today.

peahead · 13 Jun 2014 at 12:14

Hi

I know its boring but its good to know your rights when purchasing your goods online ect and those right have just changed from today.

http://www.digitalandwise.com/eu-consumer-rights-directive-2014-for-retailers/

Efour · 13 Jun 2014 at 12:29

bloody EU come in our country giving us better consumer rights.

peahead · 13 Jun 2014 at 13:33

Efour said:
bloody EU come in our country giving us better consumer rights.

yeah

Nix · 13 Jun 2014 at 13:37

Efour said:
bloody EU come in our country giving us better consumer rights.

Helping us to send things back! :mad:

Strife212 · 13 Jun 2014 at 13:38

Obligation to pay - Retailers must make customers aware of their “obligation to pay” at the checkout stages. Call-to-action (CTA) labeling at the checkout should be “Pay Now” instead of “Buy Now” or “Check Out”.

lol

Also they just killed DSR

Diminished value – If the customer handles the product beyond what is necessary and as a result diminishes the value of that product, then the business can make a deduction from the refund.

Spursingham · 13 Jun 2014 at 13:39

It's things like this that made me vote UKIP and grow a Hitler mustache.

Judgeneo · 13 Jun 2014 at 13:40

I'm struggling to see what is different from the current process?

Nix · 13 Jun 2014 at 13:41

"beyond what is necessary" implies the DSR will still hold true.

noj · 13 Jun 2014 at 13:43

Strife212 said:
lol

Also they just killed DSR

I think they've just made DSR a bit fairer for the retailers. For people who buy stuff and genuinely get buyers remorse or ordered the wrong thing then nothing much changes.

This will affect people who use a product then shove it back for a refund. If you send back the product "as new" then retailers shouldn't* be deducting from you. If you send it back in different packaging or with marks, scratches or its clearly been used then you'll now get less back

*yes, there will be some retailers who will try it on.

Ayahuasca · 13 Jun 2014 at 13:44

RIP DSR

So when you receive a GPU that's been tested by 8pack for overclocking with fingerprints all over it, good luck getting your money back.

TwsT · 13 Jun 2014 at 13:47

Strife212 said:
lol

Also they just killed DSR

killed DSR abuse not DSR.

noj said:
I think they've just made DSR a bit fairer for the retailers. For people who buy stuff and genuinely get buyers remorse or ordered the wrong thing then nothing much changes.

This will affect people who use a product then shove it back for a refund. If you send back the product "as new" then retailers shouldn't* be deducting from you. If you send it back in different packaging or with marks, scratches or its clearly been used then you'll now get less back

*yes, there will be some retailers who will try it on.

Indeed I imagine some will.

sanaxe1 · 13 Jun 2014 at 13:49

After sales - Premium rate customer services telephone numbers will no longer be allowed.

About time, I always thought this rewarded failure.

Strife212 · 13 Jun 2014 at 13:52

TwsT said:
killed DSR abuse not DSR.

Yeah I'm not complaining, it was way too open to abuse before.

benjii · 13 Jun 2014 at 14:02

It looks like there's some improvements for everyone there.

bloodiedathame · 13 Jun 2014 at 14:05

I wonder how much it cost to create/amend these new rights...

benjii · 13 Jun 2014 at 14:14

bloodiedathame said:
I wonder how much it cost to create/amend these new rights...

£150,000,000 and 1000 man hours. Either that or they outsourced it to a developing nation for £350.

Monkeynut · 13 Jun 2014 at 14:34

I am assuming OcUK will still handle DSR as normal if I buy a product and decide it's not for me, as before?

£15 · 13 Jun 2014 at 14:38

noj said:
I think they've just made DSR a bit fairer for the retailers. For people who buy stuff and genuinely get buyers remorse or ordered the wrong thing then nothing much changes.

This will affect people who use a product then shove it back for a refund. If you send back the product "as new" then retailers shouldn't* be deducting from you. If you send it back in different packaging or with marks, scratches or its clearly been used then you'll now get less back

*yes, there will be some retailers who will try it on.

I wish I had enough faith in retailers not to take advantage of this subtle change - sadly, I don't.

They will interpret these new regulations to their advantage and it will effectively kill the whole point of DSR. (Try at home as you would in a store.)

Nix · 13 Jun 2014 at 14:39

Monkeynut said:
I am assuming OcUK will still handle DSR as normal if I buy a product and decide it's not for me, as before?

You're still allowed to inspect a product.

The only thing you're not allow to do is drag that product up a gravel path, damage it and then decide you don't want it any more.

frying_pan_cat · 13 Jun 2014 at 14:41

Nix said:
You're still allowed to inspect a product.

The only thing you're not allow to do is drag that product up a gravel path, damage it and then decide you don't want it any more.

I'm slightly concerned about how this applies to things sold in shrink wrap packaging that must be damaged to open it. Will that diminish the value of the product as it can no longer be sold as new?