Free shipping removed ?

Dicehunter · 16 Jun 2014 at 09:08

Went to order a few things which amount to a good chunk of pocket change and noticed that free DPD shipping has been removed.

Anyone else have this problem ?

hughtrimble · 16 Jun 2014 at 09:10

I've got that coming up too, and as far as I am aware I qualify

Edit: It shows up as £8 in my basket, but when I go to checkout it changes automatically to DPD Next Day FREE.

JaseUK · 16 Jun 2014 at 09:10

I don't think its been removed. You signed in?

Let me check....

Edit: Everything seems ok my end

Dicehunter · 16 Jun 2014 at 09:11

JaseUK said:
I don't think its been removed. You signed in?

Let me check

Yep sure am, At the check out and the option is simply not there :confused:

Tried 3 different browsers to be on the safe side and nothing

SeraphX · 16 Jun 2014 at 09:13

Looks like it might have been, I'm logged in and being quoted £8 for DPD next day on a £400 Intel chip... Website problems?

Atlas23 · 16 Jun 2014 at 09:13

Is your forum account definitely still linked to your shop account?

Dicehunter · 16 Jun 2014 at 09:14

Atlas23 said:
Is your forum account definitely still linked to your shop account?

Should be I haven't touched account settings in years

Cosimo · 16 Jun 2014 at 09:14

Reports of it going awry in here:

http://forums.overclockers.co.uk/showthread.php?t=17943556

Report it in the Customer Forum or a webnote.

snips86x · 16 Jun 2014 at 09:15

Free shipping here too

Dicehunter · 16 Jun 2014 at 09:18

Cosimo said:
Reports of it going awry in here:

http://forums.overclockers.co.uk/showthread.php?t=17943556

Report it in the Customer Forum or a webnote.

Done

snips86x said:
Free shipping here too

Lucky git

Damo · 16 Jun 2014 at 09:22

Hello!

We are aware of a problem with free shipping, we'll fix this bug/glitch as soon as we can, i'll let you know once it's fixed

Dicehunter · 16 Jun 2014 at 09:23

Damo said:
Hello!

We are aware of a problem with free shipping, we'll fix this bug/glitch as soon as we can, i'll let you know once it's fixed

Awesome, How should we go around purchasing ? I would phone it in but haven't got access to a phone until later on tonight

Dicehunter · 16 Jun 2014 at 10:34

Ok so I tried linking the forum account with the shop account and it worked but there still isn't a DPD option

Damo · 16 Jun 2014 at 10:40

Have you tried clearing your cache and cookies?

It should be working now...

Dicehunter · 16 Jun 2014 at 10:49

Damo said:
Have you tried clearing your cache and cookies?

It should be working now...

Yep, Even tried on a different pc, Still does not give the free DPD option even though the shop and forum accounts are linked

glenimp617 · 16 Jun 2014 at 10:54

I had the same problem yesterday, but looks to be working again now

Damo · 16 Jun 2014 at 10:54

Try clicking DPD next day then click 5 "continue" before you enter your card details check the delivery amount on the very last page before you place your order?

Dicehunter · 16 Jun 2014 at 11:05

Damo said:
Try clicking DPD next day then click 5 "continue" before you enter your card details check the delivery amount on the very last page before you place your order?

Tried that and it it shows the full delivery amount.

Damo · 16 Jun 2014 at 11:10

Hmmmm.... Have you tried through a different network connection?

This might be hard but try through a mobile using the 3G/4G or a friends network.

Dicehunter · 16 Jun 2014 at 11:11

Damo said:
Hmmmm.... Have you tried through a different network connection?

This might be hard but try through a mobile using the 3G/4G or a friends network.

I've tried on my friends Samsung galaxy, 2 different pc's and my next door neighbors internet, Wired and wireless, Still nothing.

It was working yesterday when I checked prices.