Item - Badly Damaged

darael said:
It would be a good idea to point out to the seller that is their duty to ensure they package the item sufficiently enough to prevent damage during transit. Clearly this is something they have not done.
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Not 'clearly' at all - sometimes no matter how well packed it is, the postal service will screw it up. It's not the sellers fault however the seller is liable because its him, not you, who has the contract with the postal service.
 
[TW]Fox;26491968 said:
Not 'clearly' at all - sometimes no matter how well packed it is, the postal service will screw it up. It's not the sellers fault however the seller is liable because its him, not you, who has the contract with the postal service.
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If an Item is an expensive collectors item, then you should not be as retarded as to put it inside a half assed cardboard box with a bit of newspaper. This is why companies like OCUK bubble wrap! Sure you can't protect against all problems but when an item like this needs to go many miles you don't skimp on the box!

ps I did ask for a partial refund, go halfs but that was on the basis of the damage. Now I find out all the games bar one doesn't work and my earlier tests I just played Dizzy :mad:
 
Neil79 said:
If an Item is an expensive collectors item
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Yea but it's not. You've told us yourself it was £23 *INCLUDING* 'expensive' shipping, so it's fairly obvious it's not some sort of expensive collectors item. The packaging looks reasonable for an inexpensive computer game that's boxed.
 
[TW]Fox;26492002 said:
Yea but it's not. You've told us yourself it was £23 *INCLUDING* 'expensive' shipping, so it's fairly obvious it's not some sort of expensive collectors item. The packaging looks reasonable for an inexpensive computer game that's boxed.
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In terms of the Amstrad it is pretty expensive and a collectors item.

But agree to disagree I guess!
 
Looking by all means to get a refund. You receive a crushed by your postal service game and it put me on the back. You try to beg compensation from me and when you see that your combination does not work, you say that the game does not work ... you make me believe that you have not even tested the game before even of have created this dispute? You have tested it and you know it is 100% functional but as you will want more because your posts have damaged the package, you try to use a ploy to turn around the game but Ebay service is not stupid and will appreciate. I repeat: when you receive a parcel in bad condition, you are RIGHT to refuse and report with your factor. Now, you accept the damaged package, then you accept the content. Otherwise, the package is returned to me. Good luck. '
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LOL
 
As dishonest as it may be, if no signature was taken it's a lot easier to just say you never received the parcel in these situations.
 
Neil just catalog all the communication, don't rise to him being an asshat about it and go full refund.

Faulty item and shipping problems? You've got a full refund in the bag tbh
 
So out of interest - who bares the brunt of the costs to send the damaged goods back to the seller during the dispute process?

I assume it's the buyer which leaves them out of pocket.
 
[TW]Fox;26491968 said:
Not 'clearly' at all - sometimes no matter how well packed it is, the postal service will screw it up. It's not the sellers fault however the seller is liable because its him, not you, who has the contract with the postal service.
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From the OP's images, not enough has been done to protect the item in my opinion. The damage is proof enough of this.
 
Timber said:
So out of interest - who bares the brunt of the costs to send the damaged goods back to the seller during the dispute process?

I assume it's the buyer which leaves them out of pocket.
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You're right, it is the buyer.

Be weary though, I have recently read of a trick where the seller wasn't in/didn't answer and didn't collect the returned item for about a week. By which time, the eBay dispute timed out in the seller's favour. This then leaves the seller with money for the sold item, while getting the item back!
 
Boycey0211 said:
Neil just catalog all the communication, don't rise to him being an asshat about it and go full refund.

Faulty item and shipping problems? You've got a full refund in the bag tbh
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Everything is being discussed through the open case communication, thus the bay can see everything that is going on :cool:
 
darael said:
You're right, it is the buyer.

Be weary though, I have recently read of a trick where the seller wasn't in/didn't answer and didn't collect the returned item for about a week. By which time, the eBay dispute timed out in the seller's favour. This then leaves the seller with money for the sold item, while getting the item back!
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OK thank you. And I guess you'll want to return this well packaged and recorded delivery otherwise the seller might claim they never received the items back.

Good luck to the op, I guess it just goes with the territory on Ebay.
 
Neil79 said:
I sent a child's ride on car to a customer using Nightfreight via ParcelMonkey. The item left the warehouse undamaged and properly packaged, was delivered to the customer who was pressured into signing for it. When opened it became clear the item had been dropped heavily on its end resulting in heavy damage to the rear of the car.

I instigated a claim procedure through ParcelMonkey with pictures and statements from the warehouse foreman who inspected before dispatch and the customer who received the package. They simply replied that they would not be liable for compensation and there is no procedure to esculate the claim.
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Parcelmonkey would be torn to pieces in a court if they tried that defence.

They are very well known for their terrible customer service though so it wouldn't surprise me that they had that attitude.

Op: should've just used an emulator lol.
 
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I have seen ALL couriers do terrible stuff with things that are on their van from picking stuff up and throwing it full pelt at the back wall of the vans to standing/climbing/clambering over stacks of parcels with their full body weight. I have even seen them lob boxes with over 50k of computer parts from the back of the van to the Tarmac. It doesn't help either when most big distributers are now using environmental packaging policies which apparently now means less packaging and less protection. For instance a short while ago I had a delivery of 10 x 4960x (about £7.5k) and they were in nothing more than a plastic bag and looked like they had been stomped on by a rugby team!

Back to the op. You pay the seller for the item and for them to make sure it's correctly packaged. It is their job to make sure that the item gets to you in the condition that you have paid for. If it does not then it's down to them to deal with it once you have returned it. It might also be worth checking the bar code and the image with tiny eye as they may have used an image of one in good nick for their battered one and some of the damage may have already been done previously.
 
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