Im British and Dont understand tipping

Glaucus said:
mpany pays in the UK, as a result the service is terrible. So we already do, do that. It doesn't work.
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I order my food and drink, I get my food and drink. I don't go to a restaurant to make small talk to the waiter.
If there are any problems I call them out on it, and it gets fixed.
If they are very good, i.e. dealing with other problems such as lack of foods, or odd customer requests, then I tip around 10% - thats the only way I got tips when I worked in hospitality, it seemed fair to me then and it seems fair to me now.

The idea that tipping increases performance isn't really true, I've seen terrible waiters in the US, and they still expect their customary 10,20,30% - and boy do they get up in arms when you refuse, and point out they got your meal wrong, and your drinks wrong twice..
 
I don't mind doing 5% if the service was very good but that picture in the OP is crazy - twenty percent? Absolutely not, no matter how good the service was.

Also it depends on the quality of the food. I'm not going to tip the Dominos driver when the pizzas are sold at such a markup either.

Any attempt to hide the tip in the bill results in nothing.
 
Judgeneo said:
I order my food and drink, I get my food and drink. I don't go to a restaurant to make small talk to the waiter.
If there are any problems I call them out on it, and it gets fixed.
If they are very good, i.e. dealing with other problems such as lack of foods, or odd customer requests, then I tip around 10% - thats the only way I got tips when I worked in hospitality, it seemed fair to me then and it seems fair to me now.

The idea that tipping increases performance isn't really true, I've seen terrible waiters in the US, and they still expect their customary 10,20,30% - and boy do they get up in arms when you refuse, and point out they got your meal wrong, and your drinks wrong twice..
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So you do tip, even though there's no need in the UK as you're already paying it in the bill.
And it is true. You'll get bad people anywhere, but on average, service in the US is head and heals above the auk.
 
Glaucus said:
So you do tip, even though there's no need in the UK as you're already paying it in the bill.
And it is true. You'll get bad people anywhere, but on average, service in the US is head and heals above the auk.
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On what study was this fact based on? Truly interested to see.
 
Monserrat said:
For me - usually £1-£2 for a £10 haircut, round up to the nearest £1 for a taxi and a couple of quid per head at an Indian restaurant. I did offer to tip the Tesco grocery deliveryman one Christmas but he said it would be a sackable offence if he accepted?! :confused: Paperboys get tipped at Christmas don't they?
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Yep, I think the most I ever made from tips one christmas was about £250, which was just under 14 weeks worth of wages in about 3 weeks or so haha xD
 
on youtube watch the video "angry waitress-for those that don't know "

about why you should tip 20%
it's LOL that she is so serious....

if you tip 10% she gets only 3% even though "she did most of the work" (yes she does say that) the other 7% goes to the other people she has to tip like the chef and other people in the kitchen...

she talks like they are robbing her of 7%
 
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Glaucus said:
So you do tip, even though there's no need in the UK as you're already paying it in the bill.
And it is true. You'll get bad people anywhere, but on average, service in the US is head and heals above the auk.
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Service in the UK is fine, yes you don't get sycophantic tip beggars harassing you all meal seeing if you would like an extra ice cube in your water.

But frankly, less is more when it comes to customer service.

Glaucus said:
First hand experience
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http://en.wikipedia.org/wiki/Anecdotal_evidence
 
Glaucus said:
Harassing and constantly asking is bad service where ever you are.
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My expectation is getting my order correct & bringing my food hot.

- Failure to do this is poor customer service.
- Doing this is the expected level of customer service.
- Anything surplus to this is not wanted or required.
 
elmarko said:
My expectation is getting my order correct & bringing my food hot.

- Failure to do this is poor customer service.
- Doing this is the expected level of customer service.
- Anything surplus to this is not wanted or required.
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Then you don't know what good service is.

Good service should be invisible, but they know before you do that you want/need something. Go to a good restaraunts and you'll soon realise how a good service affects an experience.

What your talking about is absolutely fine for you normal chain restaurants.
 
http://www.nytimes.com/2011/08/07/m...ds-best-service.html?_r=2&nl=travel&emc=tda3&

it would seem japan has the best service and the staff won't even take tips if offered LOL
All of this brings us to the Tipping Curve. If servers expect a generous gratuity, there is a strong economic incentive for them to do superior work. And if they expect nothing at all, good service is taken completely out of the economic context and becomes a matter of custom. But when countries try to split the difference or if they introduce confusing rules into the system, their servers are more likely to leave customers dissatisfied.
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Sounds legit
 
arknor said:
http://www.nytimes.com/2011/08/07/m...ds-best-service.html?_r=2&nl=travel&emc=tda3&

it would seem japan has the best service and the staff won't even take tips if offered LOL

Sounds legit
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Not surprised, as Japan culture is very polite and obedient.

elmarko said:
No, I just have different expectations & requirements to you.
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Taking your comment of thinking good service is harassing and asking constantly, then I'll stick by my assumption that you've never experienced it or just don't know what good service is.
 
Glaucus said:
Then you don't know what good service is.

Good service should be invisible, but they know before you do that you want/need something. Go to a good restaraunts and you'll soon relies how a good service affects an experience.

What your talking about is absolutely fine for you normal chain restaurants.
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To me, good service is giving me what I want. What I don't want is to be harrassed and treated with false sentiments. It makes me feel awkward. Be there when I want something and nothing more, then I'm happy. I'm not tipping you to carry a plate or drink to my table though :confused: So what else am I expected to tip you for if that is all that is required of you?
 
Captain Planet said:
To me, good service is giving me what I want. What I don't want is to be harrassed and treated with false sentiments. It makes me feel awkward. Be there when I want something and nothing more, then I'm happy. I'm not tipping you to carry a plate or drink to my table though :confused: So what else am I expected to tip you for if that is all that is required of you?
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That is bad service. Not good service, so yeah understand what good service is and that would be a start.
 
elmarko said:
No, I just have different expectations & requirements to you.
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good service is when the waiter can read the customer and knows when they require attention and when to leave them in peace a skill very few seem to have mastered

That is bad service. Not good service, so yeah understand what good service is and that would be a start.
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Harassing the customer every 2 minutes like a needy puppy is not good service it's bad manners.

people should be able to enjoy their meal without disruptions from staff but the staff should keep an eye on you and be able to read when you require them
 
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I don't mind tipping for exceptional service just not normal service. Somebody bringing me food I have purchased doesn't enhance my evening, it simply meets my expectations.
 
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